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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I would appreciate more upfront and concise information regarding UV protection. I called the number and spoke to someone who had just read what was on the website. Specifically, I was looking for more precise definitions of what products offer uv400 protection and furthermore what each lens that claims UV protection actually offers in terms of protection. I feel this info should be displayed beside each lens selection as the customer is building their pair of glasses
Update; I regret getting the blue light filter coating on my lenses
Glad to have a inventory of affordable glasses to try different looks for myself.
Thank you, I was having a hard time purchasing from others
Happy so far! Quality appears to be good, and arrived within the promised period of time.
Great website and service with quality.
Easy to use and all tools are available so you choose the right style and perfect fitting.
The website is easy to navigate and simple. I liked that the sizes of the frames were easy to find.
Thanks a bunch for fast delivery and reasonable prices. Unfortunately they're smaller than the try on feature led me to believe. They are smaller then my last pair which looked to be the same.
Toujours aussi facile de commander sur le site EyeBuyDirect
Mon achat a été bien jusqua maintenant j'attend la livraison aprés je vais voir
Seemed easy to find what I needed. Great choices. Quality product with excellent workmanship.
Customer service was friendly and efficient. Pleasantly surprised with the on-line experience.
It wouldn't let me use Apple Pay because it was making me add a card that is already in my apple wallet took me 30 minutes to actually finally order, but due to the complications on the site they gave me a discount and the glasses arrived very quickly and exceeded my expectations in the quality
It wouldn't let me use Apple Pay because it was making me add a card that is already in my apple wallet took me 30 minutes to actually finally order, only reason I'm even giving any star is because of the quality of the glasses and the cheap prices, the order process was annoying
Quick and easy. Great prices. Will always recommend this company to friends and family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members