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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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Vision isn't completely sharp for reading & distance. I will recheck Rx with doctor to make sure I entered correct values on order. I will reorder if needed.
Excellent experience! Customer support helped me add transitions to my order and didn't delay the process!
Les lunettes semblaient moins petites et étroites lors de l'essaie virtuelle en ligne. Le format de la monture n'est donc pas justement représentée.
De plus, les branches sont plutôt serrées et n'ont pas une grande flexibilités au niveau des peintures.
Avec le temps je me suis habitué à tout cela et je suis plutôt satisfait du look qu'elles me donnent. Je donne un 6.5/10 pour la qualité de fabrication et un 7/10 pour le look et la grandeur.
Love my glasses and they were a really good price. Was so surprised at how quickly they arrived!
At first the information was a bit overwhelming but I purchased a pair of not too expensive glasses so as not to risk returns. Everything was great. I put them on as soon as I got them and all was good.
Website is awesome. Great selection and perfect RX when received. Arrived when advised
Hard to add prescription or find past orders on the website, but the glasses are good and arrived quickly.
Hard to add prescription or find past orders
There are so many options to choose from.
I've been buying my family's eyes ware from here for a long time, very easy to use the website.
Good guidance and tools to order. Easy to follow instructions.
Great help fro 2 EBD phone agents to answer my questions.
Quite easy to manage through the web sit to choose the frames. The number of choices however is a little overwhelming.
My fourth purchase, 'this one being for my wife's prescription. EBD is my eyeglass go to place.
Commande facile à faire. Très bon choix de montures. Qualité - prix, parfait.
This is my favourite place to buy glasses, you get exactly what you're looking for at amazing prices. My $250/2years vision benefits get me 4-5 pairs.
Très satisfait des lunettes et Très satisfait du service et la rapidité a laquelle nous avons reçu nos lunettes,tres bon rapport qualité prix,très facile de passer une commande
It's really hard to choose frames online, my mistake. Even with using a picture it is very difficult to really judge. They came and needed a lot of adjustment and the optician shops won't touch a frame that's not theirs. So the whole thing was a mistake for me.
It is difficult to pick a frame from the specs as glasses all fit different... the frames and lens were excellent quality... Thanx bryon
Very easy! They are awesome! I will never go back to traditional eye glasses stores.
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