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EyebuydirectReviews 1,053

4.8

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
247
value
3
shipping
3
quality
976
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Canada
2 reviews
0 helpful votes
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My glasses
March 22, 2023
Updated review

Vision isn't completely sharp for reading & distance. I will recheck Rx with doctor to make sure I entered correct values on order. I will reorder if needed.

Date of experience: March 21, 2023

Good enough
February 25, 2023
Previous review

Good enough

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Super
March 21, 2023

Super customer service great style fast delivery great quality

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Great company
March 20, 2023

So east to order from. Quick and easy. Great quality

Date of experience: March 20, 2023
Canada
1 review
0 helpful votes
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Great customer service!
March 19, 2023

Excellent experience! Customer support helped me add transitions to my order and didn't delay the process!

Date of experience: March 19, 2023
Canada
1 review
0 helpful votes
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Perfect
March 19, 2023

Perfect, quick and easy, I will definitely continue buying eyebuydirect eyeglasses

Date of experience: March 19, 2023
District of Columbia
1 review
0 helpful votes
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Les lunettes semblaient moins petites et étroites lors de l'essaie virtuelle en ligne. Le format de la monture n'est donc pas justement représentée.
De plus, les branches sont plutôt serrées et n'ont pas une grande flexibilités au niveau des peintures.
Avec le temps je me suis habitué à tout cela et je suis plutôt satisfait du look qu'elles me donnent. Je donne un 6.5/10 pour la qualité de fabrication et un 7/10 pour le look et la grandeur.

Date of experience: March 18, 2023
Canada
1 review
0 helpful votes
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Perfect progressives
March 19, 2023

Love my glasses and they were a really good price. Was so surprised at how quickly they arrived!

Date of experience: March 18, 2023
Canada
1 review
0 helpful votes
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At first the information was a bit overwhelming but I purchased a pair of not too expensive glasses so as not to risk returns. Everything was great. I put them on as soon as I got them and all was good.

Date of experience: March 18, 2023
Canada
2 reviews
0 helpful votes
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Perfect!
March 18, 2023

Website is awesome. Great selection and perfect RX when received. Arrived when advised

Date of experience: March 18, 2023
Canada
1 review
0 helpful votes
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Good service, website resign confusing
March 18, 2023
Updated review

Hard to add prescription or find past orders on the website, but the glasses are good and arrived quickly.

Date of experience: March 18, 2023

Hard to add prescription or find past orders
February 21, 2023
Previous review

Hard to add prescription or find past orders

Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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Great as always.
March 18, 2023

There are so many options to choose from.
I've been buying my family's eyes ware from here for a long time, very easy to use the website.

Date of experience: March 17, 2023
Germany
1 review
0 helpful votes
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Good guidance and tools to order. Easy to follow instructions.

Date of experience: March 17, 2023
Canada
1 review
0 helpful votes
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Great and timely service
March 17, 2023

Great help fro 2 EBD phone agents to answer my questions.
Quite easy to manage through the web sit to choose the frames. The number of choices however is a little overwhelming.
My fourth purchase, 'this one being for my wife's prescription. EBD is my eyeglass go to place.

Date of experience: March 17, 2023
Canada
1 review
0 helpful votes
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Juste parfait
March 17, 2023

Commande facile à faire. Très bon choix de montures. Qualité - prix, parfait.

Date of experience: March 17, 2023
Canada
2 reviews
0 helpful votes
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If you aren't shopping here, why?
March 17, 2023

This is my favourite place to buy glasses, you get exactly what you're looking for at amazing prices. My $250/2years vision benefits get me 4-5 pairs.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Satisfaction
March 17, 2023

Très satisfait des lunettes et Très satisfait du service et la rapidité a laquelle nous avons reçu nos lunettes,tres bon rapport qualité prix,très facile de passer une commande

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Too difficult
March 16, 2023

It's really hard to choose frames online, my mistake. Even with using a picture it is very difficult to really judge. They came and needed a lot of adjustment and the optician shops won't touch a frame that's not theirs. So the whole thing was a mistake for me.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Difficult sizing
March 16, 2023

It is difficult to pick a frame from the specs as glasses all fit different... the frames and lens were excellent quality... Thanx bryon

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Excellent!
March 14, 2023

Very easy! They are awesome! I will never go back to traditional eye glasses stores.

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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I look amazing
March 13, 2023

Great set up easy to use. User friendly. Very modern

Date of experience: March 13, 2023