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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,037 reviews

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Canada
1 review
0 helpful votes
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Bonne expérience d'achat en ligne, sauf le lien de suivi qui ne fonctionnait pas

Date of experience: April 2, 2023
Canada
1 review
0 helpful votes
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Exactly what I ordered.
April 2, 2023
Updated review

The quality and service are great. Eye Buy Direct was able to make glasses for me that their competition could not. Unfortunately I chose frames that are not very comfortable. I have bought other frames here that are better.

Date of experience: April 2, 2023

Quite Good
March 8, 2023
Previous review

Quite Good.

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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Great product and easy to order
April 1, 2023

It was easy and fun. Great to be able to see yourself with the glasses on. The service was straight forward and the glasses were great quality.

Date of experience: April 1, 2023
Canada
2 reviews
0 helpful votes
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Glasses
April 1, 2023

Awesome easy to use. Did not have to go through many options to find what I wanted

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Satisfaction
March 31, 2023

Un service rapide et des lunettes de bonne qualité

Date of experience: March 31, 2023
Ohio
1 review
0 helpful votes
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Love it
March 30, 2023

Very easy and quick and received the package fast and nothing broken

Date of experience: March 30, 2023
Montana
1 review
0 helpful votes
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Great Customer Service
March 29, 2023

Great easy to use and lots of selection Great customer service that honours their product. Very satisfied and pleased I will be a forever customer.

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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I like the product wish it was in better shape. But that's why i guess it was cheaper

Date of experience: March 29, 2023

Will let you know when i receive them
March 4, 2023
Previous review

Will let you know when i receive them

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Fast and efficient
March 29, 2023

Fast, easy to order. Great frame selection for XL size.

Date of experience: March 29, 2023
Canada
2 reviews
0 helpful votes
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Double Happiness
March 28, 2023

As usual, no-fuss ordering. Clear process. The glasses fit very well. I ordered clear glasses and sun glasses with the same prescription. The frames fit very well, and the tint of the sunglasses came out perfect, no color distortions and good protection.

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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Very Helpful & Considerate
March 28, 2023

I have purchased a prescription glasses, It wasn't the right size but they really replace it with new one & it was very fast and convenient. Thank you for all your help. It was the most easiest transaction & easy customer service to deal with.

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
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Sunnies
March 26, 2023

Good thanks, I do wish I knew the cost of prescription or close to next to the price

Date of experience: March 26, 2023
Canada
1 review
0 helpful votes
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Très intéressante manière de faire ses achats de lunettes...l'option de vidéo d'essayage est originale et pratique.

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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Love my New Glasses
March 25, 2023

Good selection and price love my glasses great customer support and service thank you

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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Simple
March 25, 2023

Best place ever simple fast and big saving very easy to order

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Took me a while to navigate but then I'm a newbie at this… Hi, loved my frames but the prescription for progressives were not progressive, and Ive been meaning to get a hold of you, I'm afraid that these glasses which were supposed to be progressive, werent... Is there any chance I can return the ones you sent and could you remake them with the progressive prescription?

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Great Product, Quality and Service
March 24, 2023

I like the website for ease of shopping and finding the glasses by various inputs.
There is a method on the website to determine the size we need.

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Experience
March 24, 2023

Everything has been good so far I have been satisfied with the service and products I received. Would recommend.

Date of experience: March 24, 2023
Canada
1 review
0 helpful votes
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Simple et facile
March 24, 2023

On suit les instructions, on fait notre choix et BAM satisfaction garantie

Date of experience: March 24, 2023
Canada
2 reviews
0 helpful votes
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Great to deal with.
March 24, 2023

Easy, quick, always satisfied with what I receive.

Date of experience: March 23, 2023