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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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The quality and service are great. Eye Buy Direct was able to make glasses for me that their competition could not. Unfortunately I chose frames that are not very comfortable. I have bought other frames here that are better.
It was easy and fun. Great to be able to see yourself with the glasses on. The service was straight forward and the glasses were great quality.
Great easy to use and lots of selection Great customer service that honours their product. Very satisfied and pleased I will be a forever customer.
I like the product wish it was in better shape. But that's why i guess it was cheaper
Will let you know when i receive them
As usual, no-fuss ordering. Clear process. The glasses fit very well. I ordered clear glasses and sun glasses with the same prescription. The frames fit very well, and the tint of the sunglasses came out perfect, no color distortions and good protection.
I have purchased a prescription glasses, It wasn't the right size but they really replace it with new one & it was very fast and convenient. Thank you for all your help. It was the most easiest transaction & easy customer service to deal with.
Très intéressante manière de faire ses achats de lunettes...l'option de vidéo d'essayage est originale et pratique.
Good selection and price love my glasses great customer support and service thank you
Best place ever simple fast and big saving very easy to order
Took me a while to navigate but then I'm a newbie at this… Hi, loved my frames but the prescription for progressives were not progressive, and Ive been meaning to get a hold of you, I'm afraid that these glasses which were supposed to be progressive, werent... Is there any chance I can return the ones you sent and could you remake them with the progressive prescription?
I like the website for ease of shopping and finding the glasses by various inputs.
There is a method on the website to determine the size we need.
Everything has been good so far I have been satisfied with the service and products I received. Would recommend.
On suit les instructions, on fait notre choix et BAM satisfaction garantie

