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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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J'ai hâte de voir, je les adorent mes nouvelles lunettes
Maybe it's my phone; Payment process not seamless. Expectations were a little low. The fit was a little off but still good and comfortable. The blue light feature is great. Will buy again but probably shades. The fitting process could've been better; maybe an instructional video.
I would have liked a "remember and compare" option, but everything I wanted to know was accessible.
Je suis incapable d'appliquer le code TIME2SAVE … l'endroit où il est inscrit code promotionnel n'apparaissait pas. Alors j'ai commandé seulement une paire de lunettes pour cette fois - ci. J'ai attendu un peu mais je n'ai reçu avec aide aucun commentaire avant aujourd'hui…
Je suis incapable d'appliquer le code TIME2SAVE …
It's a a pretty good website. I did have trouble going round in circles at checkout when I changed the addressee on the address. Then I had to pay for shipping, but I thought, why? Isn't standard shipping included?
Good quality lens.
Frames were smaller than expected as I ordered Large and found them to be narrower than expected and had expected spring hinges.
Quick shipping and good pricing.
Great glasses, great fit - second time and fourth pair purchased.
Highly recommend!
Very easy to shop. Customer service is informative and punctual.
You guys are the BEST! And customer service is TOP NOTCH! I really wanted a pair of eyeglasses in the past to come in before an upcoming event. For some reason the ETA was showing a later date than I am normally used to with EyeBuyDirect (Since I order quite a bit). I emailed the Customer Service Support asked if anything can be done and they made it happen. Got the glasses days before my event! Made my day! Thank you so much. I have recommended you to ALL my friends and family, they are now starting to use your serivices.
Excellente expérience, rien de négatif avec mes achats. Le service après vente est disponible et efficace.
J'ai adoré naviguer sur le site puis de pouvoir les essayer virtuellement. Plusieurs choix de lunette. Facile a rentrer notre prescription. Prix très abordable.
Très bonne qualité produits.
Perfect all times. Great verity of pairs
And easy to choose and order
Canada Post failed to update the delivery, telling me when it was out for delivery or when it was delivered
I am a little confused about what exactly I am getting, but, I am willing to try this out, as the cost is not too much. And much less than I would pay at an optician.
Jai toujours été satisfaite avec vous, pour le service! Merci
So far so good lol
Received the product and was extremely satisfied kudos

