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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,046 reviews

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Canada
1 review
0 helpful votes
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Love it
April 10, 2023

Very easy to order and great prices! My glasses arrived ahead of expected!

Date of experience: April 9, 2023
Canada
1 review
0 helpful votes
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Super!
April 9, 2023

J'ai hâte de voir, je les adorent mes nouvelles lunettes

Date of experience: April 9, 2023
Canada
2 reviews
0 helpful votes
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Above expectations
April 8, 2023
Updated review

Maybe it's my phone; Payment process not seamless. Expectations were a little low. The fit was a little off but still good and comfortable. The blue light feature is great. Will buy again but probably shades. The fitting process could've been better; maybe an instructional video.

Date of experience: April 8, 2023

Maybe it's my phone
April 13, 2023
Previous review

Maybe it's my phone. Payment process not seamless

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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Good service
April 8, 2023

I would have liked a "remember and compare" option, but everything I wanted to know was accessible.

Date of experience: April 8, 2023
Canada
1 review
0 helpful votes
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Je suis incapable d'appliquer le code TIME2SAVE … l'endroit où il est inscrit code promotionnel n'apparaissait pas. Alors j'ai commandé seulement une paire de lunettes pour cette fois - ci. J'ai attendu un peu mais je n'ai reçu avec aide aucun commentaire avant aujourd'hui…

Date of experience: April 8, 2023

Je suis incapable d'appliquer le code TIME2SAVE …
April 9, 2023
Previous review

Je suis incapable d'appliquer le code TIME2SAVE …

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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All good.
April 7, 2023

Very pleased with glasses and service. I have ordered twice and I will be ordering again in the near future.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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It's a a pretty good website. I did have trouble going round in circles at checkout when I changed the addressee on the address. Then I had to pay for shipping, but I thought, why? Isn't standard shipping included?

Date of experience: April 6, 2023

Website is very slick
January 13, 2023
Previous review

Website is very slick. Easy to use.

Date of experience: January 12, 2023
Canada
1 review
0 helpful votes
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Good on-line source for glasses.
April 7, 2023
Updated review

Good quality lens.
Frames were smaller than expected as I ordered Large and found them to be narrower than expected and had expected spring hinges.
Quick shipping and good pricing.

Date of experience: April 6, 2023

Great glasses, great fit
March 6, 2023
Previous review

Great glasses, great fit - second time and fourth pair purchased.
Highly recommend!

Date of experience: March 6, 2023
Canada
1 review
0 helpful votes
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Great product
April 7, 2023

Good price and selection. Always a better price than a store.

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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Seamless experience
April 6, 2023

Very easy to shop. Customer service is informative and punctual.

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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You guys are the BEST! And customer service is TOP NOTCH! I really wanted a pair of eyeglasses in the past to come in before an upcoming event. For some reason the ETA was showing a later date than I am normally used to with EyeBuyDirect (Since I order quite a bit). I emailed the Customer Service Support asked if anything can be done and they made it happen. Got the glasses days before my event! Made my day! Thank you so much. I have recommended you to ALL my friends and family, they are now starting to use your serivices.

Date of experience: April 6, 2023
Canada
1 review
0 helpful votes
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Excellente expérience, rien de négatif avec mes achats. Le service après vente est disponible et efficace.

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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Love my new glasses
April 5, 2023

Thank you very pleased, will be back for more, fast service

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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Parfaitement comme sur le site
April 5, 2023

J'ai adoré naviguer sur le site puis de pouvoir les essayer virtuellement. Plusieurs choix de lunette. Facile a rentrer notre prescription. Prix très abordable.
Très bonne qualité produits.

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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Best is ever all time favourite
April 5, 2023

Perfect all times. Great verity of pairs
And easy to choose and order

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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Delivery Updates
April 5, 2023

Canada Post failed to update the delivery, telling me when it was out for delivery or when it was delivered

Date of experience: April 5, 2023
Canada
1 review
0 helpful votes
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I am a little confused about what exactly I am getting, but, I am willing to try this out, as the cost is not too much. And much less than I would pay at an optician.

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Jai toujours été satisfaite avec vous, pour le service! Merci

Date of experience: April 3, 2023
Canada
1 review
0 helpful votes
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So far so good lol
Received the product and was extremely satisfied kudos

Date of experience: April 3, 2023
Canada
1 review
0 helpful votes
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Fantastic!
April 2, 2023

Easy to use, great customer service, quick delivery! 100% would recommend!

Date of experience: April 2, 2023