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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,046 reviews

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Canada
1 review
0 helpful votes
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Great Customer Service
April 18, 2023
Updated review

Great end to end interaction. But eye glasses selection even with real time wear sometimes its deceptive. Doesn't give u an accurate look

Date of experience: April 18, 2023

Great end to end interaction
April 23, 2023
Previous review

Great end to end interaction. But price gone up!

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
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The Best Company Ever!
April 18, 2023

First time shopping here and it was a great experience! Website is excellent and very user-friendly. Customer service is top-notch--quick and very helpful. I have yet to see an online company that operates as high-level as this one. I was even gifted a pair of glasses that I wanted to return, but they let me keep them so that I would have a back-up pair.

Overall, I'm totally impressed!

Date of experience: April 17, 2023
Canada
1 review
0 helpful votes
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Troisième lunette dans ce site. Facile de reperer la taille. Lunettes de vue très bien faite. Je l achète souvent pour mes enfants comme lunette extra.

Date of experience: April 17, 2023
Canada
1 review
0 helpful votes
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Feedback
April 17, 2023

Easy to use. Quick service

Here's more characters as requested.

Date of experience: April 17, 2023
Illinois
1 review
0 helpful votes
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Great shopping experience
April 17, 2023
Updated review

Great and easy navigation. Try on image slow to load and image quality could be better

Date of experience: April 17, 2023

Great and easy navigation
March 21, 2023
Previous review

Great and easy navigation. Try on image slow and image quality could be better

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
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Somewhat confusing with so many choices, but it helps when you can virtually "try them on".

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Awesome Glasses
April 17, 2023
Updated review

Although it takes some time it's easy and the prices are fabulous.

Date of experience: April 16, 2023

The process is so easy
January 2, 2023
Previous review

The process is so easy

Date of experience: January 1, 2023
Canada
2 reviews
0 helpful votes
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Great Product!
April 16, 2023

Easy to walk though. It was very easy to place the order for my husband's sunglasses. We got his regular everyday glasses here and were very pleased as well.

Date of experience: April 16, 2023
Utah
1 review
0 helpful votes
Follow ashley.hope.d C.
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Great experience
April 16, 2023
Updated review

Easy, straight forward, was able to get the frames I always wanted at a better price

Date of experience: April 16, 2023

Wanted to confirm my prescription before purchasing...
March 22, 2023
Previous review

Wanted to confirm my prescription before purchasing... Everything looked good in my profile so I'm hoping it is all correct.

Date of experience: March 22, 2023
Canada
1 review
0 helpful votes
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Belles et Bonnes lunettes...
April 16, 2023

Bonjour, j'ai commander 2 paires de lunettes.
J'aimerais avoir le 15% de rabais avec le code Welcome et la livraison gratuite comme mentionné dans votre email...Merci.

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Love my Glasses
April 14, 2023

Would have preferred free shipping like they do in the US.

Date of experience: April 14, 2023
Canada
1 review
0 helpful votes
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The title says it all. I have ordered several times in the past and the quality seems to be improving!

Date of experience: April 13, 2023
Canada
1 review
0 helpful votes
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Love my glasses and sunglasses
April 13, 2023

So easy! Did everything from my cellphone! Everything fits great and very good quality.

Date of experience: April 12, 2023
Viet Nam
1 review
0 helpful votes
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Love it. Always.
April 13, 2023

Tried it back in 2021, was very satisfied and buying again now in 2023 since I broke my pair of glasses while skiing.

Date of experience: April 12, 2023
Canada
2 reviews
0 helpful votes
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New glasses
April 13, 2023

So far so good, hopefully they are good when I get them.

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
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Sunglass purchase
April 12, 2023

Website was user friendly, loved the option of "try on" but the quality of the glasses was less than I expected. Feels like cheap plastic honestly.

Date of experience: April 12, 2023
Canada
2 reviews
0 helpful votes
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Prescription wasn't right
April 12, 2023
Updated review

I ordered prescription progressive lenses and unfortunately the reading portion isn't clear. I will be returning which is inconvenient.

Date of experience: April 11, 2023

I was unable to change the frame size once I chose...
April 15, 2023
Previous review

I was unable to change the frame size once I chose them,

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
Follow Catriona J.
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Amazing first purchase experience
April 11, 2023

My first time buying prescription glasses and I was super impressed with the selection of style and colour as I'm very particular about that sort or thing when it comes to sunglasses.

Date of experience: April 11, 2023
Canada
4 reviews
9 helpful votes
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Great Customer Service
April 11, 2023
Updated review

The glasses I ordered were terrific but they cut into my face. The fellow made everything right for me. Would definitely recommend.

Date of experience: April 11, 2023

I needed help to apply a discount which I didn't like
April 12, 2023
Previous review

I needed help to apply a discount which I didn't like. I could not confirm what I actually bought - I could only pay for it. It would have been nice if I could see what the final price would be for a top end pair of glasses, with the discounts. At this point, I don't even know what I paid for.

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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First order
April 10, 2023
Updated review

Once I settled in compatible frames, the ordering & delivery process was seamless.
The glasses are wonderful.

Date of experience: April 10, 2023

I'm quite disappointed in my experience trying to find...
April 12, 2023
Previous review

I'm quite disappointed in my experience trying to find a pair of frames

Date of experience: March 13, 2023