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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,067 reviews

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Canada
1 review
0 helpful votes
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Wow!
April 28, 2023

Amazing, and was so easy to find the right one for me

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Transition eye glasses
April 28, 2023

So many to chose from, which they all had clip on sunglasses

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Easier than expected
April 26, 2023

So easy to order, read the instructions and if you already wear glasses, the measurements are already on the arm.

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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Very Satisfied
April 25, 2023

The virtual try-on technology is excellent, and the price is right. The glasses were delivered within 8 days and were exactly as expected.

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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Transition trop lent
April 24, 2023

Bien mais les verres transition rapide, ne le sont décidément pas vraiment

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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Semi Rimmed Glasses- Coexist
April 24, 2023

There is a great selection of glasses and lots of promotions which makes it nice to shop here. The glasses had a but of an issue at first of the PD but once I took it to my optician who told me the correct one it was hassle free to change the PD. The glasses seemed a but smaller than the virtual try-on so I would ike to say it is not 100% accurate- it is like 60% accurate. The glasses are lightweight, and have lots of features for the price which you cannot get at any standard eye glasses shop.

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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Very good.
April 24, 2023

The whole process ordering online was very was good

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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First time buyer
April 24, 2023

Quick and efficient service, selection of frames is overwhelming so take your time. Very pleased with
My new glasses. Thhank you.

Date of experience: April 24, 2023
Canada
1 review
0 helpful votes
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Very frustrating!~~~
May 24, 2023
Updated review

Thanks, I am new here so thought I would give y'all a try! Very frustrating! I am a 1st time customer. I sent you my Prescription & the right lens was not right. You re-made them & sent me out the right, corrected pair, along with another pair of the WRONG ones, too! I was thinking the extra pair would be ones with the Corrected right lens, too, but you sent me a 2nd WRONG pair again. Seems like a waste, I received 3 pairs, with just ONE correct pair. A bit disappointing.~~~

Date of experience: April 24, 2023

Thanks, I am new here so thought I would give y'all...
March 25, 2023
Previous review

Thanks, I am new here so thought I would give y'all a try!~~~

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
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Good all 'round!
April 24, 2023

Product as advertised, good customer service & info. Progress of order relayed. Delivery quick. With easy tracking!

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Perfetto
April 23, 2023

Des lunettes de qualité, un service à la clientèle exceptionnel et la livraison en moins de 5 jours.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Happy customer
April 23, 2023

It is awesome did everything online no troubles at all.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
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Pleasant
April 21, 2023

Satisfactory. Didn't wait long for my glasses. So far they're fine.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Love this company!
April 21, 2023

So many options, makes it hard to pick only 1 or 2 pairs lol

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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Great eyesight helpers
April 20, 2023

Quick, easy, good price good fit love seeing with my eyes :)

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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Nouvelle lunette
April 20, 2023

Site en français c'est parfait. Ce n'est pas toujours évident de choisir par rapport à l'achat de lunette chez un marchand régulier car tu ne peux pas les essayer par contre le choix est plus grand que chez le marchand régulier

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
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.
April 20, 2023

Cela fait des années que j'achète sur ce site et j'ai toujours été satisfaite.

Date of experience: April 20, 2023
Massachusetts
1 review
0 helpful votes
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Cannot See Out of Glasses
April 19, 2023

Super easy to maneuver the site & the ability to 'try the glasses on' is a great feature however when I ordered the glasses & received them (very quickly, as promised) it turns out I cannot see out of them. Not sure if my prescription was misread or the original prescription was a mistake (am following up with my eye doctor to verify)

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Won't go anywhere else
April 19, 2023

Ive ordered like 6 times from here, it's a great site.

Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
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STOP SENDING 5 EMAILS PER DAY!
April 19, 2023
Updated review

Great product, very good service, good price. Only thing I don't like is the large number of Email advertisements I get. I tried to unsubscribe, but the selection options does not seem to work. 1 Email per week would be more than enough!

Date of experience: April 18, 2023

Very pleased at this stage
March 23, 2023
Previous review

Very pleased at this stage.

Date of experience: March 23, 2023