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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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Canada
1 review
0 helpful votes
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Simple even for an old guy.
September 15, 2023

Easy do do. Website was concise and easy to follow.

Date of experience: September 15, 2023
Canada
1 review
0 helpful votes
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My son is happy with the glasses
September 12, 2023

Shopping was easy, prescription matches well. Like that we were given updates on the process

Date of experience: September 12, 2023
Canada
1 review
0 helpful votes
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Très facile le modèle est très beau les verres sont de bonne qualité je recommande

Date of experience: September 12, 2023
Canada
2 reviews
0 helpful votes
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Great.first time found what I wanted and affordable,it was mailed on time and quick

Date of experience: September 12, 2023
Canada
1 review
0 helpful votes
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Easy process! Super service! Easy heck out. Normally love my glasses

Date of experience: September 12, 2023
Nigeria
1 review
0 helpful votes
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Great price great service
September 11, 2023

Thank you so much for providing this service - easy to order and quick delivery

Date of experience: September 11, 2023
Canada
1 review
0 helpful votes
Follow shayla F.
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Been living eyebuy for years!
September 11, 2023
Updated review

Everything is always perfect,
My glasses are fantastic

Date of experience: September 11, 2023

Perfect every order!
July 30, 2023
Previous review

Been using eyebuy for my entire family since 2012!

Date of experience: July 30, 2023
Florida
1 review
0 helpful votes
Follow PauletteDucharme E.
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New glasses
September 11, 2023

I've been buying my glasses for I would say over 10 years and I am very satisfied with this method of buying

Date of experience: September 11, 2023
Canada
1 review
0 helpful votes
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Product is good. Marketing was annoying.
September 11, 2023
Updated review

Eyebuydirect did not honour today the coupon code that was originally offered to me only a few days before I could place my order. Very annoying.

Date of experience: September 10, 2023

Eyebuydirect did not honour today the coupon code that...
September 1, 2023
Previous review

Eyebuydirect did not honour today the coupon code that was offered to me last week when I decided to make this purchase. Very annoying.

Date of experience: August 1, 2023
Canada
1 review
0 helpful votes
Follow Elijah E.
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WOULD BUY AGAIN
September 10, 2023

VERY QUICK AND EASY TO PICK OUT GLASSES! The process was also so easy and very convenient. Would definitely recommend it to my friends and family if they ever need prescription glasses

Date of experience: September 10, 2023
Canada
1 review
0 helpful votes
Follow Nathalie P.
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Bon service!
September 9, 2023

Beaucoup de choix de lunette dans le confort de notre foyer

Date of experience: September 9, 2023
Italy
1 review
0 helpful votes
Follow Zohra A.
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Great Eyewear at great prices!
September 9, 2023

Easy and user-friendly. Customer service was efficient as well.

Date of experience: September 9, 2023
Canada
1 review
0 helpful votes
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Première visite on verra bien impossible de les portées voit en rond

Date of experience: September 9, 2023
Canada
1 review
0 helpful votes
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Virtual try on feature is super convenient, pries are unmatched and designs are timeless. Thank you!

Date of experience: September 8, 2023
Canada
1 review
0 helpful votes
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Will order again!
September 8, 2023

The experience so far has been easy, just hope they fit properly
I have purchased 2 other pairs from 2 different places and I can't wear either, for different reasons

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
Follow Valerie M.
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Good Value
September 7, 2023

I have bought a few pair of progressive lens glasses and have been very pleased with the purchase and with customer service, I recommend Eyebuydirect to my friends,

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
Follow Alyssa D.
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Good choices and directions with follow up. I appreciated the emails to make sure the order was correct.

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
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Good experience
September 7, 2023

So far so good. I will need to go to an optical place to ask for fitting help. I tried my best with the instructions but will do anyway.

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
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Newbie Pleased
September 7, 2023

This is my first time buying a product from you. It took a little time getting used to navigating your site. It will be easier next time. Thanks

Date of experience: September 6, 2023
Canada
1 review
0 helpful votes
Follow Burt H.
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I tried multiple times to purchase a different pair of glasses (Cumulo) after filtering for my perscription the website told me that I could purchase these, however when I input my perscription it says they cannot put in progressive lenses-the glasses I chose also did not give me any lense options except for the most expensive progressive lense and would not let me option clear lenses only transition-

Date of experience: September 6, 2023