On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy to use website even when choosing from the many options that exist.
Great style glasses for a good price. Shipping was quick. Satisfied overall. Would recommend eyebuydirect to anyone looking for glasses
Great style glasses for a good price
Formidable et rapide, et facile à commander. Reçu en moins de 7 jours
Having the ability for virtual trying on the glasses was very helpful in making my initial choice for an inexpensive pair of glasses. If I am truly pleased after their arrival, I will not hesitate in purchasing a more expensive pair in another style I choose. Thank you.
Merci
Très hate de recevoir mes lunettes et de les essayer
I never buy online glasses before and was a great experience, the process and the product itself.
The whole pieces was easy and quick, and I really love both pair of glasses.
Easy, fast delivery. Perfect cheap eyewear.
Web site is very good and easy to navigate.
Had problems finalizing my purchase almost canceled
Ordering was easy, lots of selection to choose from and delivery was quick
This is my fourth time ordering glasses and sunglasses from Eye Buy Direct! I love each pair that I have purchased. They arrive super quick!
Facile pour la navigation et suite une question, j'ai reçu un courriel rapidement.
J'ai échangé mes lunettes pour un autre modèle. Le tout s'est déroulé facilement et sans tracas. J'apprécie le soin du service à la clientèle. Beaucoup apprécié de pouvoir m'exprimer en français.
So far so good! Website runs well, is organized well, it does have some very minor quirks with organizing listings on a portrait-orientation 1080p monitor but I've seen far worse using other websites in that configuration and it does not impact usability. Overall quite pleasant, cant wait to get my frames!
The first half of this review was written when I hadn't received my frames yet. I found I had ordered the wrong size entirely, but talked with their customer support and was able to get a replacement WITH my prescription instead of just trying to shove my existing lenses into new frames, no charge. For all the shortcomings our world's encountered in recent years, this is a light in the dark. Thank you guys!
So far so good! Website runs well, is organized well, it does have some very minor quirks with organizing listings on a portrait-orientation 1080p monitor but I've seen far worse using other websites in that configuration and it does not impact usability. Overall quite pleasant, cant wait to get my frames!
Easy to use.I can use my phone or desktop to purchase and put on my prescription info.
Everything from shopping, price and fast delivery was awesome. Love my new glasses
Shopping was great, website easy to use
Amazing company to deal with. Great website, good deals, legit frames and lenses. Had an issue with lenses being too weak...not their fault, my prescription was wrong. Without hesitation, they rectified the situation. Will recommend them to friends and family and will continue to shop with them.
It was amazing...and exactly same as it was shown in the picture
Item is as described - well made. Not flimsy or cheap looking. Very happy with them
So easy! I am beyond pleased I had tint color options! So many other websites dont even give you the option for the darkness of the tint and I am so happy I could choose the darkest option. Whole checkout steps are super easy too!
Easy, glasses are nice and good quality. Been wearing them everyday, love the shape.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members