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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great, easy to follow. Love that you can try the glasses on yourself.
This is my 3rd pair of prescription eyeglasses from Eyebuydirect...I am very pleased with the price, lens quality and service. The frames and styles are good for the price paid.
Thank you John Gannon
Always an easy shopping experience; great website, excellent quality and awesome customer support. The only downside is the lack of new options and styles available.
Received my glasses in a short time they fitted well and the vision excellent
Easy and fast love to order on eyebuydirect will reorder for sure in the future
Rapide et facile j aime la simplicité sa fais plusieurs commande que je fais et je vais continuer a le faire
Rapide et facile j aime la simplicité
Seemed super easy, navigated your site easily. Glasses received very quickly.
Great selection of glasses.Hard to choose (good way) easy process to order.
Plus facile de commander sur ordinateur que sur téléphone, mais belle expérience quand même.
Great! The service was great as usual and the glasses were as expected, all at a reasonable price.
Easy to order once you take the plunge and try it!
Très bien expliqué mais ma commende n ai pas correct la vision
Merci de votre intérêt. J'ai commandé des lunettes sans trop savoir à quoi m'attendre mais je suis très satisfaite. Elles sont parfaites et pas cher car j'en ai juste besoin pour conduire alors c'est super.
Ils expliquent comment prendre les mesures et hop ça marche.
Merci beaucoup je vais en commander encore.
Your web site is very confusing and time consuming it kept either transferring me back to the beginng was at the point of not buying from you
EASY TO NAVIGATE SITE, FABULOUS OPTIONS, getting tons of compliments and then tell folks where I got them!
Easy shopping, quick shipping, great product, even ordered a second time. Could do with less emails.
The glasses look great. One problem - the progressive lenses were wrong. OK for close-up (reading), but not for far. The optometrist at my local mall said they were made for reading/computer, not real progressives. Oh well, they sufficed until my good ones arrived from the store.
The link you sent was to "confirm delivery" and now you've tricked me into some kind of bull$#*! review
Live chat chose to try to upsell me versus answer my question. Submitted email question to which I received an answer showing tgat my question was not read properly.
Website very easy to use and it is great to try the glasses on online with your camera and to see how they look on you while moving. 3rd time I order glasses on here and they turned out great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members