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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,019 reviews

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Illinois
1 review
0 helpful votes
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If I could leave negative stars I would, extreme terrain does not stand behind the products they sell nor do they help their customers in the way they advertise. I've been buying parts from extreme terrain for a very long time now but they stopped a few months ago when the bumper I bought from them, that I had owned for a year, was rusting. Powder coat peeling off by the sheet. I called to get help and for lack of better words extreme terrain did not care not did they show in any way that they would help.
Not just that I call about a back glass hinge on my tj wrangler that I unfortunately purchased from extreme terrain. They simply wouldn't just send me one trunk hinge as a replacement (also only owning this product for 2 years with no warranty advertised on the product) nope. They offered me store credit and wanted me to pay the difference for a pair of hinges rather than just take care of a customer.
I have spent 4,000 dollars with extreme terrain and I really wish I hadn't. They won't help anyone with any product problem no matter how much you spend or how nice you are.
Please do your self a favor and buy some where else.

Date of experience: July 2, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon.

Amy
Ext 257

Arkansas
1 review
0 helpful votes
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Exactly what I ordered.
July 2, 2022

Ordered a skyjacker steering stabilizer and that is what I received. It came 1 day earlier than expected.

Date of experience: July 1, 2022
Nebraska
1 review
0 helpful votes
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Fast shipping
July 1, 2022

Very fast shipping and I'm pleased with what I ordered..

Date of experience: July 1, 2022
Michigan
1 review
0 helpful votes
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Customer service
July 1, 2022

Worked well with me on a return and covering extra cost of my purchase.

Date of experience: July 1, 2022
North Carolina
1 review
0 helpful votes
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Extremely Helpful!
July 1, 2022

Bought several parts for my 89 Jeep YJ and got a good price and fast shipping! Very helpful employees!

Date of experience: July 1, 2022
Georgia
1 review
0 helpful votes
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Side steps
July 1, 2022

I ordered on a friday, they came on Sunday... one happy girl

Date of experience: July 1, 2022
District of Columbia
1 review
0 helpful votes
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Great site poor shipping
July 31, 2022

Ordering on the site was perfect, I had ordered a replacement headlight however I paid the extra money for next day shipping but it still delivered 4 days later so I should've just saved the money and chose standard shipping.

Date of experience: July 1, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!
Please feel free to reach out to discuss your feedback.
I hope to hear from you soon.

Amy
Ext 257

Montana
1 review
0 helpful votes
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Experience
July 1, 2022

Always easy super fast delivery, anytime I look for parts I check here first.

Date of experience: July 1, 2022
Rhode Island
1 review
0 helpful votes
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Was very impressed with the on-line catalogue and look up. Ordered seamlessly on the website and shipping was fast.

Date of experience: July 1, 2022
Florida
1 review
0 helpful votes
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As promised and advertised
June 30, 2022

Great product, easy installation. Just as described

Date of experience: June 30, 2022
Missouri
2 reviews
0 helpful votes
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Excellent site!
June 30, 2022

Greatest site I've found since getting my Jeep! Love that they show products as they would appear on my Jeep!

Date of experience: June 30, 2022
Virginia
1 review
0 helpful votes
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Great Customer Service
June 30, 2022

Excellent shopping experience, web site easy to navigate, had my order in just a few day. Excellent experience.

Date of experience: June 30, 2022
Oklahoma
1 review
0 helpful votes
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Great to order from
June 30, 2022

My order was delivered within days, will be ordering again, Got exactly what I wanted

Date of experience: June 30, 2022
Alabama
1 review
0 helpful votes
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Very satisfied
June 30, 2022

Extreme is a very dependable source for your jeep product

Date of experience: June 30, 2022
Massachusetts
1 review
0 helpful votes
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Shipping
June 30, 2022

All all products came on time, frustrating when you pay for better shipping option.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Ordered a set of 4- tires, rims, valve pressure sensors and lug nuts for my 2022 jeep gladiator. Everything I ordered on line said fits your 2022 jeep gladiator. After installing the tires and rims I discovered the air pressure sensors were not reading on my instrument panel. I called and talked to a rep and they said they were not the correct ones. The correct ones were being sent out and after I found someone to unmount, change sensors and remount the tires I would send the wrong ones back. He even had me look inside my door jam to verify the jeep was manufactures in 2-2022. After looking at the replacement order I thought it looked like the same ones were being sent again. I contacted a rep again and he informed the wrong ones were out again. I had to order the correct ones with my credit card and will get a credit after the 2-sets of wrong ones are returned. If I had not caught they were wrong again i guess i would have had them mounted and found they didn't work. This is the worst buying experience I have ever had when the entire problem was not my fault.

Date of experience: June 30, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon.

 Amy
Ext 257

Utah
1 review
0 helpful votes
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Excellent service so far, thank you very much, we will continue to be your customers later.

Date of experience: June 29, 2022
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Pennsylvania
2 reviews
0 helpful votes
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Awesome!
June 29, 2022

This is the third set of rims and tires I've purchased through Extreme Terrain. Another great experience with Extreme Terrain. Thank you!

Date of experience: June 29, 2022
Indiana
2 reviews
0 helpful votes
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Excellent all around
June 29, 2022

Ordered a tow hitch and grab handles as well as microfiber towels. Good prices, fast shipping and I needed to change my order but it was already in shipping so I got a $15 voucher, can't beat that

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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2 Thumbs up
June 29, 2022

Easy to install, took care of the hyper flashing issue.

Date of experience: June 29, 2022