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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,998 reviews

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Oregon
1 review
0 helpful votes
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Very happy with this company
October 18, 2022
Updated review

I have bought a few products from ET and I have been happy with all aspects of my purchases. Great products with a wide variety of choices.

Date of experience: October 18, 2022

Love this site
June 5, 2022
Previous review

Love this site.

Date of experience: June 5, 2022
California
1 review
0 helpful votes
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Throttle controller
October 18, 2022

Shipped on time and no damages. Installation was fast and easy. Significant throttle responses from the start. Can't believe I went this long without it! Would highly recommend

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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Love it
October 18, 2022

Love my product and fast delivery. Will buy items again.

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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Great buying experience
October 18, 2022

Received the goods faster and cheaper than expected. I will definitely be shopping here again

Date of experience: October 17, 2022
North Carolina
1 review
0 helpful votes
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Grill inserts
October 18, 2022

Easy peasy. Grill inserts an economical way to protect my radiator and spruce up the look of the front end

Date of experience: October 17, 2022
Tennessee
1 review
0 helpful votes
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Looks awesome!
October 17, 2022

Love it!. It was not hard to install just a little patience.

Date of experience: October 17, 2022
Illinois
2 reviews
0 helpful votes
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Good parts, great price.
October 17, 2022

No problems. Best place to order Jeep parts at a great price.

Date of experience: October 17, 2022
Maryland
1 review
0 helpful votes
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The "on the move" stars come in a variety of sizes, so it was easy to find one that would give me the exact look I was seeking. After ordering the one I wanted, it was shipped immediately and received in just a couple of days. Quite a good purchasing experience!

Date of experience: October 17, 2022
North Carolina
1 review
0 helpful votes
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Great
October 17, 2022

It's great it's a fun project it looks feels an does great all the way around!

Date of experience: October 17, 2022
Illinois
1 review
0 helpful votes
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Thanks
October 17, 2022

Pleasant as buying stuff online can be. I had no issues

Date of experience: October 17, 2022
Minnesota
1 review
0 helpful votes
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Fast delivery and great product!
October 17, 2022

I had a good experience, I had got my order pretty quick and it came how I needed.

Date of experience: October 16, 2022
California
1 review
0 helpful votes
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Solid
October 17, 2022

Right on as usual. Thank you. Product will serve its purpose.

Date of experience: October 16, 2022
North Carolina
1 review
0 helpful votes
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Great Experience
October 16, 2022

All my things came as ordered and on time. Can't wait to find something else to order from ET

Date of experience: October 16, 2022
Wyoming
1 review
0 helpful votes
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Fast shipping
October 16, 2022

Ordered shocks for 09 Tacoma on a Sunday night and they were at my door on Wednesday. I will definitely be a return customer.

Date of experience: October 16, 2022
Georgia
1 review
0 helpful votes
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Quick shipment
October 16, 2022

Everything was delivered within 5 days of ordering. Something you see much these days!
Thank you

Date of experience: October 16, 2022
Michigan
1 review
3 helpful votes
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Terrible customer service
November 15, 2022

Purchased tire pressure sensors from this company that never worked unfortunately tire company was not able to get me in to remove them before the 30 day period and extreme terrain would not honor my return! Terrible policy and customer service on equipment that never worked. They didn't understand that you have to make appts with tire company to have services you can't just walk in and demand that they remove the sensors that day. Cool

Date of experience: October 16, 2022
Massachusetts
1 review
0 helpful votes
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Great products and great service
Overall just an amazing place

Date of experience: October 15, 2022
Alabama
1 review
0 helpful votes
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Great experience!
October 16, 2022

I order two sets of RedRock 1.5" wheel spacers for my 2016 Jeep JKU 75th Anniversary Edition. The price was great and the shipping was fast! They arrived one day sooner than the projected delivery date. When I got home there was a large box on the front porch. I immediately wondered what it could be because I knew the ET order was supposed to be delivered for another day, plus the box was too big. To my surprise, it was my ET order! I couldn't image why the spacers would be in such a large box. I opened it up and they had shipped three sets instead of two. I went to the ET site and started a "chat". I explained that I had received my order with additional spacers being in the box. The ET associate immediately emailed me a return label and the next day the additional parts were on their way back to ET.

Date of experience: October 15, 2022
Tennessee
1 review
0 helpful votes
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Not same item.
November 14, 2022

Just spent a few hours installing to find out it is not what I ordered. What I got was the attached picture. Does not match the photo in the advertisement.

Date of experience: October 15, 2022
Minnesota
1 review
0 helpful votes
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Special gift
October 15, 2022

Exploring my options for new parts for my Jeep were simple and easy online. When I called for additional help with finding out specific details I was extremely impressed with the knowledge of the salesman and was satisfied with my order.

Date of experience: October 15, 2022