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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,923 reviews

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New York
1 review
0 helpful votes
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Great product
November 3, 2022

Fast shipping and great service. Have bought from many times. Never any issues.

Date of experience: November 3, 2022
Georgia
1 review
0 helpful votes
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Got it
November 3, 2022

Easy to find great items. Haven't installed yet but so quick on delivery

Date of experience: November 3, 2022
Nevada
1 review
0 helpful votes
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Another Satisfied customer
November 3, 2022

Thank you for the easy transaction although the shipping took a little longer but otherwise
I can't complain

Date of experience: November 2, 2022
Kentucky
1 review
0 helpful votes
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Good and quick service
November 3, 2022

Timely delivery and great email notices on order updates

Date of experience: November 2, 2022
New York
1 review
0 helpful votes
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Go elsewhere
December 3, 2022

Ordered cv axles twice for my tacoma and this is the second time they came in damaged I would not recommend it's going on a month without my truck now and gas and money I've spent to go pick the parts back up at the mechanic shop take them to get shipped back out and take them back to the mechanic I won't do it a third time I've never had such a hard time with a place also the first time I had to call and let them know I was sending them back they said yea send them back and we will just ship you out a new pair as soon as we get the other ones back I was like ok cool I call because no parts came in for two weeks and they tell me there was a glitch in the system and now I will have to reorder the parts and it will take 2 to 3 weeks to get my money back I don't have the money to spend again right now I just spent my last $400 to get the parts ordered the first time it's been hell trying to get these parts and get my truck back and I will not use this company again I'm going to see if my mechanic can just go ahead and put these on broke because I can't go another week without my truck it's sad

Date of experience: November 2, 2022
Georgia
1 review
0 helpful votes
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Great all the way around
November 2, 2022

Easy ordering and on time delivery. Always a pleasant experience

Date of experience: November 2, 2022
Colorado
1 review
0 helpful votes
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Videos are a must
November 2, 2022

As has often been the case when ordering my JEEP addons, the videos are often the most valuable part of what I order from extreme terrain. My Red Rock tire carrier came with all the parts and expeditiously as expected but as before the installation directions that came with the product left a lot to be desired with a badly copied sheet of what may or may not have been a parts diagram and no more. The video link on the site was invaluable at making sure that I got the carrier installed correctly.

Date of experience: November 2, 2022
Tennessee
1 review
0 helpful votes
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Lost package
November 2, 2022

Fed ex had said package was delivered at my door. I got home searched for 3 different days and no package. I talked with Extreme Terrain and they helped fix the issue quickly.

Date of experience: November 2, 2022
Tennessee
1 review
0 helpful votes
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As advertised
November 2, 2022

Got smitty built gear bags. They are very heavy duty and can't wait to put them to use.

Date of experience: November 2, 2022
Kentucky
1 review
0 helpful votes
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2 DAY SHIPPING
December 2, 2022

You REALLY want a review? I paid the 2 day shipping fee. That was on the 30th of October. I now have an estimate of it being here on the 3rd of November. That doesn't equal 2 days. So, why charge a fee for something that can't be guaranteed? If I wanted it later, I would have skipped the fee. I've ordered other items from Extreme and have generally been happy. I'm not happy.

Date of experience: November 2, 2022
Washington
2 reviews
0 helpful votes
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Awesome answers for my project!
November 2, 2022

I have a Maserati Quattroporte GTS with a custom ACCUAIR airride setup. I needed a handheld 12V compressor in case of mechanical failures. Thankyou for my new handheld compressor and your selection.

Date of experience: November 1, 2022
New York
1 review
0 helpful votes
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Stubby antenna
November 2, 2022

Love this antenna! Rugged and looks awesome! Extreme Terrain is excellent for shopping for my Jeep... great customer service and the fastest shipping!

Date of experience: November 1, 2022
Arizona
1 review
0 helpful votes
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Ordered flat black wheels, received 1 flat black and 3 gloss black wheels. Ordered black bullet lug nuts, received black acorn lug nuts. If I wasn't in a bind for tires and wheels (and they weren't already mounted and balanced) I would have made a stink about it. It's not a HUGE deal. I know how to paint wheels. But may look elsewhere next time I make a big purchase like this again.

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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The instructions were a bit vague. Had to go to Youtube to ensure install was done properly. Other than that, it seems to be a pretty good replacement. Since I've put it on, I've only driven the Jeep about 1/3 mile. Prob won't get many more miles than that in the coming months either so hope it holds up for a review later.

Date of experience: November 1, 2022
Minnesota
1 review
0 helpful votes
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Shopping could not have been much easier. I found what I wanted and bought it. It shipped the same day and I had it in my hands 2 days later. My problem was the item was damaged but the shipping box did not show the damage so I believe it was like that from that factory. I discovered it during the install. ET was easy to work with on the return but wanted to charge me money for FedEx to come pick up the item at my home. So I had to load it up and find a FedEx site in the next town. This should not have been my problem when I received a broken item.

Date of experience: November 1, 2022
Arizona
1 review
0 helpful votes
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Very nice tail lights
November 1, 2022

Very easy to install good quality parts. The design are really cool. And work perfectly. Thanks a lot God bless

Date of experience: November 1, 2022
Florida
2 reviews
0 helpful votes
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Misleading Product Description
December 1, 2022

LoD removable steps REQUIRE LoD's rockslider and don't work with Jeep factory installed rockslider. Web site should make this clear.

Date of experience: November 1, 2022
Texas
2 reviews
0 helpful votes
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Poor product delivery schedule
November 30, 2022

This order was for a dust boot for a tie rod end. It should not have taken 3.5 weeks to get a part that the. Com catalog said was in stock.

Date of experience: October 31, 2022
Florida
1 review
0 helpful votes
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Order
October 31, 2022

Very easy to order and delivered on time. Will order again.

Date of experience: October 31, 2022
Wyoming
1 review
0 helpful votes
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Marker lights
October 31, 2022

Replaced both front side marker lights. Very easy. It would have been nice if the replacements had included new attachment nuts. Fortunately the old ones worked.

Date of experience: October 30, 2022