On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Me and my Jeep love you guysmy wife not so muchbut seriously you guys rock. I would like to see products that go out of stock be replenished sooner but I know you have limited control over that.
No fault no foul
Very nice good customer service easy return policy
Overall product was good delivery was a reasonable time. Price was decent for the set.
It was very easy to order my product on Extreme Terrain's website. The product arrived within a couple of days. They are perfect.
I have used Extreme Terrain for years now. First for my Jeep Wrangler, then my F-250, and now my new Jeep. Always a reliable site with great product choices and installation videos. Will definitely use again.
Perfect! Love the way they look on my Jeep! Easy to install.
Decided to buy out our Jeep Wrangler so we wanted some upgrades. It was so easy to shop and order on this website. We LOVE the rear floor mats as we live in a coastal area and have more sand than dirt and it gets into the floor carpet. Now with these mats, the sand stays on the mat. We are still waiting for the bimini top that's backordered but we love everything we've purchased! Thank you!
Perfect fitting part and had zero issue and fixed what it was supposed to. Shipping arrived one day earlier than was supposed too!
ORDERS THAT ARE "DROP SHIPPED HAVE NO TRACKING INFORMATION REQUIRING A PHONE CALL TO SEE THE STATUS OF ORDER WHICH IS A WASTE OF MY TIME AND THIS IS NOT THE FIRST ORDER THAT I HAVE HAD TO CALL TO DETERMINE STATUS
I am really sorry to hear that was your experience.
If you would like to discuss-
I would be happy to speak with you.
Thank you for your feedback!
Amy
EXT 1257
The overall experience has been outstanding and the products have been delivered fast.
Bracket arrived and instructions even state it is the recommended item for the Midland MXTA24. However, the hole in the bracket is too large for the cable and I can't use it.
I am so sorry about that.
I reviewed your order and I do not see that
You have contacted us as of yet for assistance.
If you have any questions- please let us know.
Amy
EXT 1257
I ordered an open box set of n-fab gladiator steps. It was stated they where missing hardware, I take hardware to be nuts and bolts. What they meant was nuts, bolts, brackets and end caps. Extreme terrain has a "no take back " policy on open box items. I then contacted n-fab, they said "no spare parts". So now I have a $175 set of steps that can't be attached to my Jeep. Buyer be ware.
Thank you for your feedback.
If you have any questions or need assistance-
Please contact our customer service.
We are happy to help.
Amy
EXT 1257
Found something that I needed for an upgrade for my jeep. They had a lot of options but I found the one best suited for me.
Overall shopping experience is a 5…but it still didn't fix my problem of why my tail gate won't shut.
Everything was perfect. I like when the outside box isn't damaged also…. That too was perfect. Both boxes came in perfect. The products are perfect and got to me quick.
I found a nice grille insert for about half the going rate. I ordered it and it came quickly and without incident. I was also pleased they sent an email making sure I received it and asking if everything went ok.
Got my item quick. Came with a QR code with video of installation. All around very happy with the purchase and service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That is great to hear!
Thank you for your feedback.
If you have any questions-
Please let me know.
Amy
EXT 1257