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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Purchased a center console tray and it fits perfectly. Easy ordering, quick delivery.
Order came quick! By accident I received several of the same item in one box! I did call to let them know so I can send the rest back! Super nice people
Want able to get a hold on anyone on the phone. Website isn't user friendly for returns. The item I bought was garbage and I don't even know if I'm actually getting a refund. I'll find out when it gets back I guess.
Arrived quickly. Look great. Easy installation and fit great.
Excellent, the bag arrived on time, and everything was as it should be.
Nice product, shipping was a little slow. It took a few days longer than I thought it should.
I was on the fence about buying this, but I'm so glad I did. Covers all the scratches and looks incredible. Perfect fit. Like it was custom made.
Very pleased with my order. Order was easy to place online and the fit checking made it easy.
Very easy to find parts and order. Pleasant experience. I will definitely shop here again\ tell mt friends and family.
Once again, goods from ExtremeTerrain arrived damaged - the side steps were falling out of the cardboard box and arrived scraped up on the ends.
I am so very sorry to hear your side steps have damage.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
I ordered side steps for a Jeep Wrangler, I had them in 3 days with no cost shipping. I installed them myself in a little over an hour.
Extreme Terrain has always giving me exemplary customer service from when I was buying aftermarket items for my wife's vehicle till now as I start to add mods to my Gladiator. Would not going anywhere else
Very easy to order and can't use any coupons for one reason or another :(
I am so sorry to hear that.
We send out email promotions and coupons.
Please keep and eye on your inbox.
Also, check your junk or spam folder as sometimes
These emails can end up there.
If you have any questions, please let me know.
I would be happy to help.
Amy
EXT 1257
Being a new Jeep owner, I'm thrilled to have found a company that offers a great variety of everything I could need for my vehicle! My first transaction was perfect! Easy ordering, quick delivery, and a great product! I look forward to becoming a regular customer!
The time it took to arrive to my house was much shorter than i was expecting. The online help for finding a shop nearby was very helpful!
I have been waiting several months for doors to come in for my gladiator. I received an email saying they were in and would proceed with the order when I attempted to proceed with the order the website said they were still out of stock. Besides the delay I am now dealing with confusing,
I am so sorry to hear that.
I reviewed your order and left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that.
I tried to reach out to you over the phone.
If you have any questions- please let me know.
Amy
EXT 1257