On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love my new floor mats. Good quality and fast shipping.
When I placed the order it gave me a date for the delivery but then on the day it was to arrive got a notice that it would be a later date.:-(
Shipping was fast. However I am still waiting for the installation appointment to be set up. Taking longer than it should.
I am very sorry to hear that.
I see you have spoken with our customer service
And they provided you the information needed.
If you have any other questions- please let me know.
Amy
EXT 1257
Easy to place order...Side mirrors to use without doors worked great, vibrates a little when driving.
Purchase was quick and easy, as well as shipping to Canada. Called to make sure I had the right part for my Jeep and brother hooked me up with a small discount! Will come back if I need parts!
I have not opened the boxes yet. But they arrived in good shape. If there are issues I will contact you later. I do not anticipate there being any.
Thank you for all the help and information! Brad was a big help!
Shipping was fast and within the promised time frame.
Awesome experience. Product was exactly as shown on the listing, and Delivered in less time they estimated! I will be back again
Looks great! Easy install. Love the flag. It seems to be solid, we will see how it holds up over time.
Jon couldn't have been more helpful. Much appreciated.
Package arrived quickly and the install went smoothly. Thanks much.
Easy order. Fast shipment. Well packaged. I will buy again!
Spoke with the first Rep and and they put in a replacement order for a package I did not receive and it was canceled for some reason, spoke with a second rep few days later and they took care of the problem and my package is in route. Great customer service and reps are very capable. Only wish I could have my package sooner but things happen.
There are a lot of websites out there but Extreme Terrain has always been my go to. The pricing but more importantly the products that they offer stand out. I love the installation videos as well, which is a huge help for me when trying to save money and do things on my own!
All is good except when I received it and opened the box the bumper has a heavy rhino liner look. In the text it says textured. But the pictures do not indicate such a heavy texture. I am trying to decide if I should keep it or not. My front bumper is powdercoated but much smoother.
Thank you for your feedback!
If you have any questions about your product or
Need assistance- please contact our customer
Service. We are happy to help.
Amy
EXT 1257
I love this site they are always helpful anytime I have ever needed to either return or order they are always there for me
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257