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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Good experience. Quick and easy. Good pricing. No other issues. Shipping is nice to be free for 2 day shipping.
Tried to use a promo code on the order that was supposed to be good until that day, but kept saying it was invalid.
Was looking for gloss black and these were about my only option. These seemed to line up okay. One door seems a little harder to shut than before. Paint is gloss but its a pretty rough paint job. Lots of bumps as if they dropped it in the dirt, picked it up and sprayed another coat on it. But for the price its still better than what my cruddy stock ones looked like. We will see how they hold up.
Items were delivered fast and the quality is great
Everything arrived as expected and on time! Thanks
Bought a throttle response adaptor for my Toyota Tacoma and they sent me out a part that didin't fit and was poorly manufactured. So I return it and they are trying to charge me for shipping and handling both ways. What a rip-off. Wasted my time and cost me money to get junk from them!
Here's their policy:
Once the carrier accepts your return:
- You will receive a confirmation email when your credit has been processed.
- All credits must go to the original form of payment or a store credit, which is determined at the time of RMA setup.
- Shipping, Handling, and Freight charges are not refundable.
- Any applicable return label fees will be deducted from your credit.
Even though they wasted my time... Buyer Beware!
I am very sorry to hear about your experience.
I see that you have spoken with our customer service.
If you have any questions, I would be happy to speak with you
About the return process.
Amy
EXT 1257
I have ordered 2 different things from you guys and both times I have had issues getting the product I have ordered. First order I waited several weeks on and never received and had to get a refund, which of course took another couple weeks and then I tried again to order something from you guys and of course I have been waiting on it for several weeks and still haven't received it. If I was you guys I wouldn't sell things that you can't get, especially when you take my money and tell me it will be here 7to 10 days and then I have to get in touch with you several weeks later to ask where my order is and for you tell me that y'all don't have it in stock and it will take 6 weeks. That is not good business.
I am very sorry to hear about your experience.
I see that your orders have shipped out.
If you have any questions- Please let me know.
I would be happy to help.
Amy
EXT 1257
Very friendly, made conversation instead of it being silent as he looked up information. All around great experience. Can't wait to order something else.
These taillights came quickly and with everything I needed for a quick and easy install. Just took a single pry tool and an impact driver. There was even a part in the install video I got to skip because it was already done. My truck looks 1000 times better. I've been working on blacking out my truck, and the smoked casing has the stealth look I'm
Going for. I took the advice of other shoppers and swapped out the halogen reverse bulbs for LEDS and highly recommend.
Easy so far. Delivered in timely fashion. Good fit except washers in replacement hardware are too small. Used old hardware mostly.
Good product and faster delivery thanks guys and new stuff for buying
Had my tail light broken, I needed one not susceptible to the environment my Jeep lives.
Totally loved the product and gives my Gladiator an awesome look.
Always great products and the customer service is always helpful and better than most!
Everything from browsing the website to find my item, to ordering, to receiving the item I ordered on the exact date that was estimated went flawlessly. All of this on top of a great price made for an exceptional experience.
Very easily navigated. Anything you need. Speedy delivery. Customer Service are a great set of people. I have ordered close to a couple dozen items ranging from bumpers to tops lights and so on.
Nice selection great prices. But affirms interest rates are on the high side
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
I reviewed your order and a coupon code would not apply to this order because it is an open box item.
Open box items are already discounted. Codes and discounts cannot be applied to them.
I have left you a voicemail- if you have any questions, please let me know.
Amy
EXT 1257