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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I drive a 1989 Jeep wrangler YJ, I try to find parts to bring it back to life. I have used Morris 4x4 before. However when they sold out I stopped ordering parts. I have been watching extreme terrain for some time. There are a lot of things I am interested in, but being retired limits me. Then one day looking at a rubber trim I decide to go for it. This Jeepos very special to me because it was my late son's Jeep. I lost him to the Iraqi war.
Ordered an Aluminum radiator: purchase and the product worked out well. On a more recent purchase and am pleased with the price awaiting the delivery.
Thank you Extreme Terrain
Was supposed to be delivered Saturday, yet it was in North Ga? Fed ex? Extreme spam Emailer clowns? Where is my order?
I was looking to purchase 5 new wheels/rims for my wife's 2000 TJ. I called the service tech's and told them what I was driving (33's M/T with a 2.5" lift). She provided me with an option for 8" depth on the 33's. Upon arrival at my tire installer, my installer called and said the tires called for a minimum of 8.5" depth and he would not install them due to "death wobble" concerns and excessive wear. I called to have them replace and provided all of the necessary intel for the return. After being challenged by another "tech expert", I simply said, are you going to replace them with a suitable wheel or not? They shipped a replacement set (after requiring me to re-pack and take to a fed-ex location) and those wheels arrived like they had been dragged up and down I-75 in GA. Needless to say, they were completely destroyed. Another return request; this time for a full refund. Not once did anyone ask if they "could make it right" and re-ship and discount my wheels. They again tried to make ME re-pack and take them to a fed-ex. I refused. Finally, they agreed to pick them up at my installer. They did and then tried to re-deliver them the next day. I wrote a letter to the CEO and fed-ex'd. It. Crickets. I won't do business with this tone deaf company again.
Always great to talk to your technical team. Dan W was able to answer all my questions
Always great stuff for Jeep owners to make it your own. Products fit well 3 m tape could be stronger
Fair price, prompt shipping, and consistent quality products.
The part did not say anything was missing from order and one also 1 was not even what was shown fo vehicle
I was able to use the military discount on my first and only purchase. Now your search reads im not eligible.
Hello Elthon,
I don't see that you are verified or enrolled in our Military, Medical, and First Responder program. You can get verified at the bottom of our website or contact our Sales Techs, and we would be happy to assist you. If you have another account where you are enrolled, we can link it to this one that I located. If you need anything else, please feel free to reach out to us.
Allison
Always have had a positive experience with Extreme Terrain. Prices are usually good and shipping is fast.
I have bought numerous items from Extreme Terrain and always ended satisfied with the purchase. On one occasion the product was damaged in transit, Extreme Terrain immediately sent a replacement upon notification without hesitation. One other time had a warranty question, and Extreme Terrain didn't just answer my question but immediately offered to send a replacement. Again, Extreme Terrain is an honest and reputable company with decent prices (outstand if you catch their sales), honor veterans with a discount and has outstanding customer service. Highly recommend.
Ditto here's a perfect example – the website wants my input, but forces me to fill out stuff. I really don't feel like filling out.
Team helped me get the right shocks and lift for my jl
I have been buying Jeep and now Tacoma parts from extreme terrain for a lot of years! Absolutely love this company! As they say buy once cry once and get the best parts!
Its a truck bed mat. Lol, that i got on time., I would say quick actually!
Very professional with the options of parts definitely will be order more in the near future
I had to put my information in twice that made me think I was getting charged twice
When I ordered my item I received a delivery date but that date came and went. Then I was another date but same outcome. I contacted ET thru online chat and received another shipping date but same result. Contacted online chat again but now I will find out in another 5 days when it will ship. The reason I am given is because it ships directly from manufacturer. Extremely frustrating.
Hey Sam,
I'm sorry your order is delayed and is taking longer to process and ship than what was originally advertised. This item is shipping directly from the manufacturer to you, which can sometimes take longer to process than an item shipping from our in-house inventory. I see customer service has submitted an estimated ship date ticket, and we have already emailed the manufacturer requesting an updated date or tracking information. As soon as we hear back from them, you will be notified via email. I apologize again for the delay and due to the inconvenience I have issued you promotional credit to use on a future purchase online or over the phone.
Thank you,
Allison
Called customer service to ask about Veteran discount. Quickly learned discount only valid if you make more that one order. Therefore, no real discount if you're only making a single purchase. Not like Rough Country.
Hello David,
I'm sorry if the military discount was misleading. The way it works is that this is a cashback reward program, similar to some credit card reward programs, where you earn money to use on future purchases. Right now, you have store credit for your recent purchases, and you can see the balance online under your account once you are logged in. I apologize again if there was any confusion, and if you need any assistance, please feel free to reach out to us.
Thank you,
Allison
Whether it is a bolt, bracket, seal, gasket - they have it
Can't remember when the last time I ordered but I always use extreme
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
I'm sorry for the poor experience with Extreme Terrain from what you have explained this is not the level of customer service we wish to provide. I just left you a voicemail expressing my apologies. I hope that you will choose to continue to do business with us in the future and if you need anything else please feel free to let us know!
Allison