On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I placed my order and the item arrived quickly and on the date expected. The products are reasonably priced and affordable. I have already found other items to order.
Your my go to but am always comparing to Quadratec. Not sure what happened to your app, but quite frankly I have regularly had problems and even now I can't update any account info? Quadratec much better experience to order, check status, make account changes updates. Have ability to delete multiple accounts. Otherwise like I said XT my go to for my jeep support.
I bought a tow bar so we could flat tow the dingy. Found an open box Smittybuilt and saved some money, it arrived in just a few days in the original box with all of the parts and pieces. Thanks! Just need the wiring harness for the lights which is out of stock.
I Googled a part and this company has it for a good price and their shipping it within a week.
Using the app was so easy and I would scroll constantly
The people that work here are always ready to help with anything you need
Always Buy stuff for my jeep from your company never had any issues
These black lug nuts from Extreme Terrain are a great choice. They are durable, easy to install, and look great on my Bronco. I highly recommend them.
They all have been great, I have nothing bad to say about their performance.
From start to finish Chad helped my find EXACTLY the model and color I was looking for. Amazing service 10/10. I will be referring family and friends!
Good selection for jeep products for my TJ. Practically the only online store I use
My tonneau cover was out of warranty when it blew off the back of my truck. The manager offered to replace it at Extreme's cost.
Very user friendly website. Customer service is outstanding!
Over the past few years I've ordered a lot of stuff and no issues on anything.
We are on a tight budget but needed essential ball joints to address'Death Wobble'. With regards to our older Rubicon Jeep Wrangler. Once I placed the order I received six emails titled 'order updates'. No useful information contained there in. Each email was Entirely spam attempting to get me to purchase the exact same product but by other manufacturers, several ridiculously priced. Finally able to contact FedEx & find for myself. Grateful for no tariff pricing. We were in severe need of parts to keep our vehicle on the road. Will shop with you again when we have had time to compare prices & have received additional coupon codes above ten percent. Rent, electric, grocery prices through the roof, have to be practical. The large box that came with the smaller item ordered could have contained company merchandise as a thank you but understand if your company is having to cut corners as well. Appreciate that the packaging & product padding are all recyclable. Product not yet installed, but is precisely what we needed; uppers & lowers. Once inclement weather has passed with install myself on base via Auto Hobby Shop. Thank You again.
I made an order at 5:30am on the 14th. I was happy with the price for the most part and it showed a decent delivery time. The only negative was by 4:30pm on the 16th I had received 11 emails about giving reviews for my order, reviews on my purchase, and even "based on my purchase" other items I might be interested that were the same type of item I already purchased. The review the product that I haven't even received yet and the ones saying to buy more of the same part is just ridiculous. Plus the hounding to review that many times in 2 days, come on.
Hey Larry,
I'm sorry for the marketing emails I know they can be overwhelming, you can unsubscribe from them at the bottom of anyone. We have a customer portal you can use which is orders.extremeterrain.com were you can find tracking, estimated ship dates and much more! I hope this helps and if you need anything else please let us know.
Allison
I have 2 Jeep wranglers once the 16th, and once the 13, I've been very happy. Doing business with them always been prompt, always been courteous and very helpful sometimes when I was talking to one of their Asians. I can't say enough about him. I spent a lot of money with him. And they treat me very, very nice.
I had a heck of a time to get the order to even go through, finally having to take a "quiz' for you to accept my order. Never did get the military discount I'm entitled to. I've ordered before and always paid my bill. I was treated like a first time buyer with a poor credit rating!
Hello Donald,
I'm sorry if the Google verification at checkout caused any inconvenience or hassle. I also wanted to suggest that you make sure you are logged into your online account when placing orders on the website to ensure you receive your military discount at checkout. If you do not see it then please do not hesitate to reach out to us and we can make sure you receive it. I also did honor it on your previous order and refunded you for the difference. In the meantime if you need anything else please feel free to let us know.
Allison
- purchased an out of box item, the salesperson in chat answered all my questions to clear my hesitation about ordering the item.
Easy to navigate website and the Customer Service representative was extremely helpful when I called with a question about an item. Thank you!
Needed help getting order submitted for the right price and Dan came through and helped me. Great service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
Thank you for your feedback, I understand the marketing emails can be overwhelming and you are welcome to unsubscribe from them at the bottom of anyone. I completely understand the cost of living makes it difficult to purchase our wants over our needs these days. So when you are ready we will be here for you to shop with us!
Thank you,
Allison