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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,923 reviews

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Texas
1 review
0 helpful votes
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Alright
November 4, 2023

The openening for the exhaust tip was too small and couldn't suck it up on the exhaust so I had to weld it in

Date of experience: October 28, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
If you have any questions or need assistance-
Please feel free to reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Oklahoma
1 review
0 helpful votes
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Ordered a front guard grill was exactly like the one that was already on my Jeep, price was good and had it within two days. I'll be using you all for a lot more of my Jeep orders.

Date of experience: October 28, 2023
North Carolina
1 review
0 helpful votes
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Extremely Disappointed
November 4, 2023

My order came in with a defective part, and your company would not replace the piece in question. I was not asking for a replacement order, I just wanted the one piece that was defective. I wasn't trying to get over on anyone, just make my order right. It's costing me about 92.00 dollars a day while my jeep is broken. The hours I work are before the mechanic shop is open and I work till after they are closed, I can't gather the info that's requested by your company. So now I have a broken jeep, losing almost a hundred dollars a day when I use a government vehicle and out of the money I spent with your company. I will never your company again, nor will I recommend your company to anyone. Disgrace for an American company.

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have reached out to our customer service
And have been assisted.
If you have any questions-
Please let me know.

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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Part ldid not fi had to return
November 4, 2023

Part did not fit I was trying to buy a third brake light for my jeep gladiator said it fit but it was not the one for the to replace the factory light which is what I need

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear that.
I see that you have spoken with our customer service.
If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Florida
1 review
0 helpful votes
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Price was right, item was as described and delivery was as stated it would be.

Date of experience: October 27, 2023
Florida
1 review
0 helpful votes
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Ordered easily, however Maersk tracking website useless, according to it my shipment is still in Kansas somewhere. Called Maersk helpline after sipment did not arrive on forcast date, was told it was being shpped to wrong tranfer point Jacksonville 6 hours away, and 3rd party shipper would make final delivery, was told they woyld not call beforehand and no signstute required. Called Extreme Terrain and was told that was incorrect and you don't use ny 3rd party shippers and shipment required signature. Called Maersk again and got name of Pensacola airfield 3rd party, they scheduled delivery 3 days late, and it was sucessfully delivered - no signature required.

Installation was not very clear on exactly what softtop parts came off and what stayed. Was very difficult to get holes to line up ad bolts were barely long enough for two top holes at rollbar crossbeam.

Date of experience: October 27, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I see that you have reached out to our customer service and
Have been assisted. If you have any questions-
Please let me know.
I would be happy to help.

Amy
EXT 1257

Colorado
1 review
0 helpful votes
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2012 Tundra Lower Control Arms
October 27, 2023

Not yet installed but in the box they appear well built. I've enjoyed browsing the products offered by Extreme Terrain.

Date of experience: October 27, 2023
Georgia
1 review
0 helpful votes
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Outstanding Experience
October 27, 2023

Ordered a new set of tires, wheels and custom grille for a 2017 Wrangler JK. The ordering process was easy. There were helpful videos that helped me make sure I was getting the right products for my jeep. Tires & wheels came mounted and balanced, so all I had to do was put them on. Shipping was fast. Overall a great experience!

Date of experience: October 27, 2023
Idaho
1 review
0 helpful votes
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A very positive experience
October 27, 2023

Easy to navigate with a quick check out. Free shipping was nice as well.

Date of experience: October 26, 2023
Utah
1 review
0 helpful votes
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Great
October 27, 2023

My order came very fast and was exactly what I ordered

Date of experience: October 26, 2023
Pennsylvania
1 review
0 helpful votes
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Very prompt service. Good product. Easy to install.

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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Love my purchase
October 27, 2023

Awesome, enjoy my purchase and they look great on my Jeep.

Date of experience: October 26, 2023
Iowa
1 review
0 helpful votes
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I received my product quick and it was not damaged.

Date of experience: October 26, 2023
Michigan
1 review
0 helpful votes
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Quick and easy
October 26, 2023

I got what I ordered in a timely manor. It worked as expected. Got my jeep back on the road!

Date of experience: October 26, 2023
California
1 review
0 helpful votes
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Great shopping experience
October 26, 2023

Received my order on the expected day, installed it the next morning (perfect and easy). I can drive at night again

Date of experience: October 26, 2023
Massachusetts
1 review
0 helpful votes
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Great first time experience!
October 26, 2023

Easy to deal with, had just what I wanted, shipped fast - very satisfied!

Date of experience: October 26, 2023
Texas
1 review
0 helpful votes
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Awesome quality
October 26, 2023

Headlights I ordered are amazing jeep looks great and fashions

Date of experience: October 25, 2023
South Carolina
1 review
0 helpful votes
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Radiator
October 25, 2023

Easy to find items, easy to order. Now we just wait to receive it and make sure it fits.

Date of experience: October 25, 2023
Michigan
1 review
0 helpful votes
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Wire Harness
October 25, 2023

Called customer service and once I got to Yasmin A, he assisted in getting a compatible wiring harness for tge light bar I previously ordered(recommended one was out of stock). Received in 2 days

Date of experience: October 25, 2023
South Carolina
1 review
0 helpful votes
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Surprised by timeliness
October 25, 2023

Very quality parts and better yet they were delivered 3 days ahead of schedule.

Date of experience: October 25, 2023