Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great product. I thought for the price they would be average. Delivered right away and put them on the same day. They went on easy and the quality was awesome.
Install went well, you'll need several pieces of equipment to do it right. Including hose pinching pliers, M8x1.25 bolts to remove rotors, impact driver very helpful, torque wrench, ect. This was my second time doing brakes, if you take your time and watch some YouTube videos it should go well for anyone.
I found when I was shopping for and more had a great price and good quality
I would definitely recommend this website to my Jeep friends!
Great price, fast delivery, product as described. Clear instructions on how to install. Happy customer.
I ordered all the bushings for my TJ and they arrived here FAST! So great job E.T.! Actually you guys have always got my orders here fast. Mostly in 3 days or less! Most places can't say that or any where near it! All my parts were correct exactly what I needed. Thanks again E.T. Your friend BUCK PARNELL.
I ordered through them because they advertised quick shipping. 10 days later, there is still no progress in shipping or update on the replacement product being shipped. Highly unsatisfied.
I ordered some rear floor mats on a Saturday that I needed for Sunday desperately and the website prompted me for Sunday delivery for an extra $5 and some change. I knew it sounded to good to be true so I gave it try since when I order through Amazon I see that they've delivered items to my front door at 4am which o was amazed by. Nevertheless here it is Tuesday and still no mats. I talked with customer service and they was nonchalant so I'm taking by business else where. Never know a company to be so money hungry over a $5 shipping charge where they failed to meet the commitment. What was a good company has shown me that they don't give a damn about anything except making a buck no matter if they failed on there end. The csr says you don't qualify for free shipping I was asking for free shipping I knew I didn't qualify for free shipping but their website said get it by Sunday for and additional $5 BEWARE OF THEIR SHIPPING just go with normal slow as hell shipping practices cause they don't stand behind what they say. Then when I told the csr that my jeep club would be notified and we would look elsewhere they want to offer a $10 voucher they're missing the whole damn point.
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Easy to order. Great product description along with wonderful installation video helped me decide to purchase this product.
They handled all my needs with orders returns and refund in a timely manner. Great company..
I recently purchased what I thought was a set of replacement door hinges for our Jeep Wrangler. I scheduled time a month out with our Jeep dealership to get the hinges replaced (the OEM hinges were failing and one door hardly opens). I dropped it off this morning only to get a call telling me that I had in fact purchased only an "exterior" set of hinges and that I would need to buy a separate set of 'body' hinges, which I've now done. And I have to get the repairs rescheduled and get the car back over there again next month.
It would be a better customer experience - and good business, as well as relatively easy - to auto-prompt a customer at time of purchase whether they want/need to buy the "full set" of hinges. It would have saved me time and aggravation, as well as the $45 cost of an unexpected Uber back to the dealership.
I am very sorry to hear about your experience.
If you have any product questions please feel free to
Contact our customer service.
You can call or chat in.
We are happy to help.
Amy
EXT 1257
Items came on time, in good condition. Some even came before the expected time frame.
Fast and knowledgeable customer service. Wheels came delivered in mint condition with tires already mounted and balanced.
I ordered an open box rear bumper for a Toyota Tacoma. After a little prep painting, I installed the bumper and it looks great! Open box purchases can be risky but this worked out great.
Great selection, pricing and quick shipping.
I always find what I'm looking for when I visit the website
Great online shopping experience…supporting photos and videos presenting installation.
Delivery service is awesome.
Simple, easy, illustrative and supported with videos, photos and customers' feedback.
As always great service and you had the front shocks that i needed.
I had an easy experience ordering my side steps for my new Jeep. Thank you so much!
Will order again……………………………………………………………………………………..
There was a miscommunication of a charge back by paypal. After this was resolved, my extreme terrain account was flagged and I could not make a purchase. I called customer service to explain and though the agent seeminglyling understood the misunderstanding, there was nothing they could do to release the ban of my account.
I am very sorry to hear that.
I have reviewed your account and I
Have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If


I am very sorry to hear about your experience.
I have reviewed your order and I see that you have spoken with our customer service.
If you have any questions- Please let me know.
Amy
EXT 1257