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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,924 reviews

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Pennsylvania
2 reviews
0 helpful votes
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Seat Covers
October 25, 2023

Great product. I thought for the price they would be average. Delivered right away and put them on the same day. They went on easy and the quality was awesome.

Date of experience: October 25, 2023
Minnesota
1 review
0 helpful votes
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Brakes and rotors
October 25, 2023

Install went well, you'll need several pieces of equipment to do it right. Including hose pinching pliers, M8x1.25 bolts to remove rotors, impact driver very helpful, torque wrench, ect. This was my second time doing brakes, if you take your time and watch some YouTube videos it should go well for anyone.

Date of experience: October 25, 2023
Alabama
1 review
0 helpful votes
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I found when I was shopping for and more had a great price and good quality

Date of experience: October 24, 2023
Michigan
2 reviews
0 helpful votes
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I would definitely recommend this website to my Jeep friends!

Date of experience: October 24, 2023
California
1 review
0 helpful votes
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Great price, fast delivery, product as described. Clear instructions on how to install. Happy customer.

Date of experience: October 24, 2023
South Carolina
1 review
0 helpful votes
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I ordered all the bushings for my TJ and they arrived here FAST! So great job E.T.! Actually you guys have always got my orders here fast. Mostly in 3 days or less! Most places can't say that or any where near it! All my parts were correct exactly what I needed. Thanks again E.T. Your friend BUCK PARNELL.

Date of experience: October 24, 2023
Idaho
1 review
0 helpful votes
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Order lost
October 31, 2023

I ordered through them because they advertised quick shipping. 10 days later, there is still no progress in shipping or update on the replacement product being shipped. Highly unsatisfied.

Date of experience: October 24, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
I have reviewed your order and I see that you have spoken with our customer service.
If you have any questions- Please let me know.

Amy
EXT 1257

South Carolina
1 review
0 helpful votes
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Misleading Shipping Information
October 31, 2023

I ordered some rear floor mats on a Saturday that I needed for Sunday desperately and the website prompted me for Sunday delivery for an extra $5 and some change. I knew it sounded to good to be true so I gave it try since when I order through Amazon I see that they've delivered items to my front door at 4am which o was amazed by. Nevertheless here it is Tuesday and still no mats. I talked with customer service and they was nonchalant so I'm taking by business else where. Never know a company to be so money hungry over a $5 shipping charge where they failed to meet the commitment. What was a good company has shown me that they don't give a damn about anything except making a buck no matter if they failed on there end. The csr says you don't qualify for free shipping I was asking for free shipping I knew I didn't qualify for free shipping but their website said get it by Sunday for and additional $5 BEWARE OF THEIR SHIPPING just go with normal slow as hell shipping practices cause they don't stand behind what they say. Then when I told the csr that my jeep club would be notified and we would look elsewhere they want to offer a $10 voucher they're missing the whole damn point.

Date of experience: October 24, 2023
Support R. Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Texas
1 review
0 helpful votes
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Jeep Seat Warmer
October 24, 2023

Easy to order. Great product description along with wonderful installation video helped me decide to purchase this product.

Date of experience: October 24, 2023
Florida
1 review
0 helpful votes
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They handled all my needs with orders returns and refund in a timely manner. Great company..

Date of experience: October 24, 2023
Minnesota
1 review
0 helpful votes
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Frustrating
October 31, 2023

I recently purchased what I thought was a set of replacement door hinges for our Jeep Wrangler. I scheduled time a month out with our Jeep dealership to get the hinges replaced (the OEM hinges were failing and one door hardly opens). I dropped it off this morning only to get a call telling me that I had in fact purchased only an "exterior" set of hinges and that I would need to buy a separate set of 'body' hinges, which I've now done. And I have to get the repairs rescheduled and get the car back over there again next month.

It would be a better customer experience - and good business, as well as relatively easy - to auto-prompt a customer at time of purchase whether they want/need to buy the "full set" of hinges. It would have saved me time and aggravation, as well as the $45 cost of an unexpected Uber back to the dealership.

Date of experience: October 23, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience.
If you have any product questions please feel free to
Contact our customer service.
You can call or chat in.
We are happy to help.

Amy
EXT 1257

Virginia
1 review
0 helpful votes
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Great shipping, response time.
October 24, 2023

Items came on time, in good condition. Some even came before the expected time frame.

Date of experience: October 23, 2023
New York
1 review
0 helpful votes
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Love my new wheels!
October 23, 2023

Fast and knowledgeable customer service. Wheels came delivered in mint condition with tires already mounted and balanced.

Date of experience: October 23, 2023
Ohio
1 review
0 helpful votes
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I ordered an open box rear bumper for a Toyota Tacoma. After a little prep painting, I installed the bumper and it looks great! Open box purchases can be risky but this worked out great.

Date of experience: October 23, 2023
Arizona
1 review
0 helpful votes
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Extreme terrain rocks
October 23, 2023

Great selection, pricing and quick shipping.
I always find what I'm looking for when I visit the website

Date of experience: October 23, 2023
Lebanon
1 review
0 helpful votes
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October Purchase( Antenna & Battery jumpstart)
October 23, 2023
Updated review

Great online shopping experience…supporting photos and videos presenting installation.
Delivery service is awesome.

Date of experience: October 23, 2023

Best online shopping experience
January 10, 2023
Previous review

Best online shopping experience

Date of experience: January 10, 2023

Simple, easy, illustrative and supported with videos,...
October 5, 2022
Previous review

Simple, easy, illustrative and supported with videos, photos and customers' feedback.

Date of experience: October 5, 2022
New Jersey
2 reviews
0 helpful votes
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2021 Gladiator
October 23, 2023
Updated review

As always great service and you had the front shocks that i needed.

Date of experience: October 22, 2023

Great service
May 3, 2022
Previous review

Great service

Date of experience: May 3, 2022
Georgia
1 review
0 helpful votes
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Awesome Experience
October 22, 2023

I had an easy experience ordering my side steps for my new Jeep. Thank you so much!

Date of experience: October 22, 2023
Texas
1 review
0 helpful votes
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Excellent
October 22, 2023

Will order again……………………………………………………………………………………..

Date of experience: October 22, 2023
Louisiana
1 review
0 helpful votes
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Extreme terrain banned my account.
October 29, 2023

There was a miscommunication of a charge back by paypal. After this was resolved, my extreme terrain account was flagged and I could not make a purchase. I called customer service to explain and though the agent seeminglyling understood the misunderstanding, there was nothing they could do to release the ban of my account.

Date of experience: October 22, 2023
Support R. Extreme Terrain Rep
over a year old

I am very sorry to hear that.
I have reviewed your account and I
Have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257