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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I had never had a bad experience with ET until recently. Ordered a set of TPMS sensors and an activation tool and received the first set missing one. No problem, things happen so a return and replacement was set up. Received the second order - same issue even after I was ensured this order would be correct! Now I need to take pictures and drive to FedEx AGAIN because of their mistake. So now, several weeks later, I am waiting and hoping the 3rd order will arrive correct. Project delayed, frustration growing.
The brackets are too long and the holes are not cut for the Bronco. This is false advertising and I want my money back.
I ordered a set of upper and lower control arms for my 97 wrangler. They shipped fast so ill give them that. But when i got them, one was covered in rust. And the other had all kinds of gunk in the threads. When i contacted them to let them know, they said "oh we dont usually do that" and then acted surprised when i wanted a refund. On top of all of this. Instead of just sending me a label to slap on a box and ship back i had to take it two towns over and have it shipped out. And they STILL have my money. So shortly they will have their junk parts and MY money. Awful service. Awful buisness model. My refund should have been sent immediatley following my call. There are much better places to order from. Dont waste your time with this place.
I am very sorry to hear about your experience.
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Amy
EXT 1257
I had the same issue as some of the other reviewers. The product that arrived was different than the one in the picture/install video.
I am very sorry to hear that.
I attempted to reach out to you via phone.
Please let me know if you have any questions.
Amy
EXT 1257
Very quick shipping and excellent customer service
Ordered a roof rack. Didn't get delivered, when I followed up was told that I'd have to contact the shipping company to figure out why. When it finally showed up the box was pretty beat up and torn open. Was missing parts. Extreme Terrain gave me a $20 coupon.
I am very sorry to hear about your experience.
I see that you have spoken with our customer service-
If you have any other questions-
Please let me know.
Amy
EXT 1257
MY ORDER WAS CANCELLED 3 TIMES BEFORE I HAD TO SPEND 45 MINUTES ON THE PHONE MAKING SURE IT WENT THROUGH. THEN I HAD TO CALL AND ASK FOR TRACKING AND INVOICE TO BE SENT TO ME. AND TO TOP IT OFF THE NAME ON THE INVOICE WAS COMPLETELY WRONG.
I see that you have contacted our customer service.
I am so sorry to hear about your experience.
If you have any other questions-
Please let me know.
Amy
EXT 1257
Great products and fast shipping. The site seemed a little slow on loading thing but understandable due to the massive amount of information and products it needs to display. The lift kit I ordered was very nice but it would be helpful if rough country would notate the top and bottom of the rear coil springs.
Had a wonderful experience super happy the product is quality. He got there when they said it would. Everything was great.
Good experience. No issues. Delivered in time.Same parts I saw online but cheaper.
I've order many products from your company and have never had a bad experience...
My customer was very happy with his clutch and how much better it felt compared to stock
Easy site to navigate and so far have always been able to get what i am looking for.
Have placed orders numerous times... Have always found what I was looking for, products have always met my expectations.
Product quality was as expected, timely delivery, Parts installed as easy as it was state on the web site.
Exrltreme Terrain was able to diagnose and repair my 2000 Jeep Wrangler. The price was very reasonable and I would definitely recommend them.
Packaging on heavy, powdercoated items should be better. I would love to not see bare steel from fall damage on most items I purchace. My substandard paint jobs never truly hide the shipping scars.
I am very sorry to hear about your experience.
I have tried to reach out to you via phone.
Please let me know if you have any questions.
Amy
EXT 1257
The manufacturer was out of this item. Fingers crossed that you have it in stock.
Pretty simple. Saw what I wanted. Bought it and it was delivered quite quickly.
Top fits nicely, easy installation, great price & very fast shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that you were not happy with your purchase.
I see that you have set up a return.
If you have any questions-
Please let me know.
Amy
EXT 1257