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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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All parts arrived unscathed and quickly. The full kit had all the hardware for the job.
Had what I wanted delivered in a reasonable time didn't have any hassles until this survey
Took too long to get my parts. Would rather use Amazon
Received fog light kit missing switch, connectors and mounting screws. Customer service offered $15 off, or wait 5-7 business days to send replacement parts.
I am very sorry to hear about your experience.
I have reviewed your order and I see that your
Hardware has shipped.
Please let me know If you have any questions.
Amy
EXT 1257
The website was a bit slow and some of the interdependencies between parts weren't clear. I had to check on other sites to ensure that some items would work together. But the items were delivered on time and in good shape so overall a good experience.
Web site was easy to navigate and find the right fit for my truck. Great place to shop.
I received my order in good condition and have installed my running boards without any issues
Wonderful very Simple and everything was in package.!
Gotten at least 5 badges from this site. Fast shipping and stays on. Exactly what I wanted
Ordered part 10-26-23, I still do not have the part 10 days later. Ordered 3 day shipping. Keep getting notices that it's out for delivery, oh by the way in Colorado somewhere. I live in AZ.
I am very sorry to hear about your experience.
I have tried to reach out to you via phone.
If you have any questions- Please let me know.
Amy
EXT 1257
Item showed up 1 day early and was in good condition! I am so happy I made this purchase! Covers up the radiator and looks more appealing
They don't fit at all had to trim out where the tail lights go to be able to screw the mounting stew back in. Don't waste ur money unless u have lots of time and a steady hand
I am very sorry to hear about your experience.
If you have any questions or if you need assistance please
Feel free to reach out to our customer service.
We are happy to help.
Amy
EXT 1257
Have not installed the new Radiator yet but looks to be of good quality, good price and shipping was excellent!
Was told I'd get responded to in 24 hours, here I am two days later with no response. What's even more frustrating is I made it clear that I had already booked an appointment to put a lift on that will make it possible for these wheels to fit, and I had to put a $400 deposit that I would lose if you didn't get me the wheels back on time And I still didn't get a response
I am very sorry to hear about your experience.
I see that you have spoken to our customer service and have
Been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
This blends in great and doesn't look tacky. Very good at keeping the bugs off the windshield (bronco is terrible about that).
Great fast correct on time best fit great color looks great doing good
I had never had a bad experience with ET until recently. Ordered a set of TPMS sensors and an activation tool and received the first set missing one. No problem, things happen so a return and replacement was set up. Received the second order - same issue even after I was ensured this order would be correct! Now I need to take pictures and drive to FedEx AGAIN because of their mistake. So now, several weeks later, I am waiting and hoping the 3rd order will arrive correct. Project delayed, frustration growing.
The brackets are too long and the holes are not cut for the Bronco. This is false advertising and I want my money back.
I am very sorry to hear that you were not happy with your purchase.
I see that you have set up a return.
If you have any questions-
Please let me know.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that.
I see that your item was delivered.
Please let me know if you have any questions.
Amy
EXT 1257