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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The valve cover grommets fit perfectly for my 1987 Jeep Wrangler YJ 6 cylinder aluminum custom valve cover.
I ordered a light bar that came damaged. During the return process I was told to ship it out the same day and a new on would be shipped once FedEx received it. I shipped it and called and ask when the new one would be sent out to Monday morning as FedEx had already did its pick up. On Monday there was no shipment from FedEx scheduled. I contacted them and was assured I would have it by Wednesday. It didn't ship out until Tuesday, and I didn't get it until Friday. It was too late to cancel and they want to charge me for a return. I won't be doing business with extreme terrain ever again.
The floor boards didn't follow the body of the 2023 Rubicon and there wasn't plugs for the holes that didn't attach.
I am very sorry to hear that you are disapointed with your running boards.
I see that you have spoken with our customer service.
Please feel free to reach out if you have any other questions.
Amy
EXT 1257
Was told Sat delivery then Sunday so dicided to put jeep on jack stands so as soon as they were delivered I could do all 4 brakes. Well still no delivery and Fed Ex states delays. Guess I now have to take Uber to work $$$$. Very disappointed
I am so sorry to hear about your experience in regards to your recent order for brake pads.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Great service and fast delivery! Specie in products for Jeep!
I have not totally inspected my purchase yet. 1/3 of a long box was ripped open. We will see
I recently purchased the power stop brake kit and the braided hoses. Upon completing my installation and brake bleeding. I drove down the street to check and come to see that the line blew. As this is Easter and between business hours. Will they honor their services. I do believe the product to be of quality and dumb luck to have received an improper part. But this experience will determine my future with extreme terrain.
I am so sorry to hear about your PowerStop Stainless Steel Brake Hose Kit.
I have reviewed your order and I see that your replacement has already shipped.
Please let me know if you have any questions.
Amy
EXT 1257
Website very confusing. Have not been able to contact on phone. Very limited hours.
Went good with order, selection and installation. Only took an hour with help from a friend
They have anything and everything you may need or think you need for your Jeep. Very easy to shop for what you need and they get it out to you super fast.
Great experience. Only thing that would help - specified that liug nuts weren't included and the wheel did not fit right over the back up camera. Had to take off the star cap on spare tire.
Ordering has always been easy and all of my orders are shipped and received quickly.
Thank you for reaching out in regards to your recent order for your Weathertech DigitalFit Cargo Liner.
I have reviewed your order and I see this item has been delivered.
Please let me know if you have any questions.
Amy
EXT 1257
Part arrived ahead of promised delivery date. Not installed yet so no product review. I did like the follow up to confirm delivery. Maybe consider more discreet packaging for the outer delivery box
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your lightbar. I have reviewed your order and I see that you have spoken with our customer service team about this matter.
Please let me know if you have any additional questions or if you would like to discuss your experience.
Amy
EXT 1257