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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Needed a relocation bracket for my GMRS radio antenna and ET had it. Price was good, delivery was fast and easy.
Missing hardware and instructions were missing a lot of steps.
After much research, I settled on a product that was available via many sources, including Amazon. I opted for ET because they were easy to reach by phone when I had a question. The price was equivalent with no shipping costs. Product arrived quickly and went on in short order. Will come back to ET again when I need aftermarket options for my Tundra.
Easy to assemble and arrived earlier than expected. 5/5
Great quality and so simple but affective. Also good price
Bought my floor liners and they fit perfectly. The winch cover fit great and helps protect my winch.
Ordered (3) items on March 17th 2024. Needed these three items within 5 to 7 days for a project. Extreme(ly) Poor Terrain shipped the (3) items separately. Let me clarify that, they had three different manufactures drop ship, meaning that they don't actually stock the items they represent on their website. I've received two of the three items. Here we are (15) days later and final item has finally shipped from California to Georgia. Which means I'll be lucky to receive it in (21) days from the original order date. I could have driven to 4 Wheel Parts (about an hour and a half away) and had them the same day!
I am so sorry to hear about your experience with your recent order. I see that you have spoken with our customer service.
I have reviewed your order and I see that all your items have shipped to you. Please feel free to reach out to me with any questions.
Amy
EXT 1257
One-stop shop for many aftermarket components that can be filtered per specific vehicle make/model. Very wide selection of products that have customer photos of the products installed on the specific vehicle.
They haven't fallen off the car so I'm happy so far.
Shipped quick, will definitely order more products from Extreme Terrain.
WELL THE LIFT GOT DELIVERED FAIRLY QUICKLY, BUT AFTER INSTALLATION I REALIZED THERE WAS A MANUFACTURE DEFECT. THE PASSENGER SIDE TIE ROD END HOLE IN THE SPINDLE WAS DRILLED TOO LARGE. COULD HAVE BEEN A BAD SAFETY ISSUE IF IT WAS NOT NOTICED. AFTER THE REALIZATION I HAD TO RE-DO EVERYTHING I HAD JUST DID AND PUT ALL THE STOCK SUSPENSION BACK TOGETHER. WHEN I WENT TO DO THE RETURN THE SHIPPING INFO HAS NOT BEEN UPDATED SO I CANT EVEN RETURN THE ITEM.
Thank you for reaching out about about your spindle. I apologize for your experience and I have reviewed your order and I see that our tech team is currently working with you in regards to this issue.
If you should have any other questions, please let me know.
Amy
EXT 1257
Had what I was looking for! Unfortunately when the package arrived, it had been mis labeled and was not the product nor quantity I ordered. The return process is very frustrationg. I love Extreme Terrain and their selection of stuff, but in this instance I didnt get what I ordered. They are currently trying to make it right I believe. Also, they use FED EX and, and FED EX sucks.
Side Steps were as described in appearance. All parts were included, and installation was fairly easy as I followed the video on the website. Delivery was on time; however, box was slightly damaged in transit and as result the side steps banged against each other causing some rub marks and scratches to the side steps. The packing could be better to alleviate damage.
The product was fine and purchase was fine. The shipping however was delegated to FedEx. They damaged a $700+ bumper in shipment. While they may or may not have been the cheapest shipper, they simply aren't careful with expensive items. Instead of making a lengthy claim with FedEx, we need this bumper replaced so a repaint is in my future on this one. Will consider other vendors in the future because of shipping options other than FedEx.
Thank you so much for your feedback and for the purchase of you bumper.
I am so sorry to hear about your experience with FedEx.
Please let me know if you would like to discuss your feedback. I would be happy to speak with you about it.
Amy
EXT 1257
Better packaging needed to make entire package contents are received
Thank you so much for reaching out with feedback in regards to your Rugged Ridge Ultimate Grab Bar Handles.
I am so sorry to hear that the box arrived damaged.
If you should find that you have any questions, please let me know.
Amy
EXT 1257
Super easy to order, was emailed my confirmation then delivered as promised with product in prefect condition
The valve cover grommets fit perfectly for my 1987 Jeep Wrangler YJ 6 cylinder aluminum custom valve cover.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and for your purchase of your bumper and tire carrier.
Please let us know if you have any questions or if you would like assistance.
Amy
EXT 1257