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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Was a gift for my boyfriend and he loved it. Easy to buy and lovely fast shipping with secure packaging.
I always enjoy shopping with Extreme Terrain. Their shipping is super fast and customer service representatives are friendly.
The company has great items to pick through. All items i ordered arrived with the week i ordered them. Parts were what i ordered and wanted. I was happy with the service
Biggest problem I had was deciding which Tail Lights I wanted. TOO MANY CHOICES - nice problem! Good side of that I was able to continue to save up for my final purchase and research every Tail Light offered. Very Happy with my final choice!
Product as described and shipped quickly!
Like online videos for installation
Was fairly simple to order and got them in a short amount of time.
I have bought quite a few things from extreme terrain. It ships fast and arrives promptly. Customer service is always helpful. With the amount of money that I have spent, you would think I would be a part of the team and get a better discount. 🤣
Thumbs up... Locking fuel door worked great and installed very easily.
I always find a variety of choices when looking for a particular item. Lots of info and reviews to help make a decision.
The site is very easy to use and there is a wide variety of options to choose from.
I ordered sidesteps and D-Rings for my 2004 wrangler TJ. The product was well packed and showed up on time. The sidesteps were easily installed and look great! The downside is the D-Rings were listed as Navy Blue, they are more like Royal Blue bordering on purple. No big deal I thought, I just wanted to exchange them for black. Then I called customer service and instead of a normal exchange I have to fill out an e-mail and upload about 8 photo's to see if I qualify for a refund. Just ridiculous in this day and age of on-line sales that I need to go thru this for a $26 item that I just wanted to exchange for a different color. I will never buy another product from Extreme Terrain based on this experience, there are too many other company options for Jeep parts that have normal customer service/return policies.
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of D-Rings. We regret any disappointment or frustration caused by your experience. I tried to reach out to you over the phone, sorry I missed you.
If you would like to discuss, please reach out to me.
Amy
EXT 1257
Ordering experience was good until my order was canceled the next day. At which I called and was helped replacing everything back into my cart. I did however use a $10 discount code the first time but since it was canceled they would not let me reuse it. No big deal at $10 but the principle of it was a little bad. I asked the customer service agent and was told they can't do anything about it.
I am so sorry to hear about your experience. I see that you were able to get your order placed for your 2001 Wrangler.
Please let me know if you have any questions. I would be happy to speak with you about your feedback.
Amy
EXT 1257
Worked exactly as expected. Shipping was much slower than I expected considering I paid for 2 day shipping and it took 4 days to receive.
I ordered a soft top for my 2006 TJ Unlimited and received a front bumper. Whole sorting out the RMA I had customer service verify that the top I ordered would fit a 2006 TJ Unlimited, and they assured me it would. The top I received does not fit a 2006 TJ Unlimited. Requested a full refund while I consider my options.
Thank you for bringing your concerns about your experience to our attention. We've noticed that you've already engaged with one of our customer service representatives regarding your soft top.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
'05 jeep Grand Cherokee- headlight came very well packaged and installed very easy. Looks to be a great quality product.
Needed a relocation bracket for my GMRS radio antenna and ET had it. Price was good, delivery was fast and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We extend our apologies for the less-than-ideal experience with your clutch line. Your feedback is important to us, and we're genuinely sorry for any inconvenience caused. We understand the frustration you encountered.
Your concerns are valid, and we're committed to improving our customer experience. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact me at EXT 1257.
Amy