On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Items were awesome quality after arriving in the mail
Great customer service but horrible product. It came damaged and the bolt receivers were the wrong size.
You tube videos are helpful and product descriptions thorough
Easy to find what I needed. Also the items compatible and often paired with it3ms makes it easy to get all you need.
Other than never getting order confirmation email nor being able to verify my email address in my acct on the site. So i am unable to see status of my order etc. only thing i can go by is my credit card was charged for my order just gotta play guessing game on when ill
See it. Chatting with a rep didnt help either she just said she was sorry i was having issues n that was it
Thank you for reaching out with your concerns regarding your account verification.
I see that you have spoken with our customer service team in regards to this matter.
Please reach out to me if you need assistance with this or if you have any additional questions.
Amy
EXT 1257
So far, i've had a great shopping experience. Found exactly what I was looking for and I have it on the way to the house.
At checkout it did not give first responders discount.
Thank you for your feedback and for your recent orders.
I see that you have spoken with our customer service team regarding the discount and have been assisted.
I also double checked for you and your account is set at the discount level. Please let me know if you have any questions.
Amy
EXT 1257
Shopping is easy. Only complaint I have is using FedEx as your shipper. I have never received an order when it was supposed to arrive. If I am going to pay for 2 day shipping. I expect it at my door in 2 days. It's not on you guys. Anything that is shipped to me from whoever, is never on time or "delayed." It's a pattern of behaivior with them and I would suggest changing to UPS...And no. I don't work for them. 😂
Since this was the second order for seat covers, I am going to cover both. The first set of covers was damaged and had to be returned. The process of the return was somewhat of a chalange, having to take mutipal phots while completing the return procedure. This almost kept me from ordering a replacment from a diffrent manufacturer.
We just purchased 2 new Jeeps and you have everything we need to complete our Jeeps.
I really like using Extreeme terrain but I got a new vehicle (2020 gladiator) but I am unable to update this in my ET app & I've tried everything. Sent feedback previously as well.
Thank you for your feedback and you your recent purchases for your 2020 Gladiator.
I would suggest uninstalling the app and reinstalling perhaps. I am so sorry you are having trouble updating the app.
Please let me know if you have any questions.
Amy
EXT 1257
Easy installation, appear to be solid and secure. Already using them, working very well. Fast delivery, great quality
Never shipped after saying in stock then told estimated ship date in July ordered in March so got refund and ordered elsewhere
Thank you for reaching out and providing feedback on your experience with your Steering Column Shaft.
I see that you have been assisted by our customer service team in regards to this order.
Please let me know if you have any questions.
Amy
EXT 1257
Easy and quick to order online.
Fast shipping.
Low cost shipping
Product is exactly what I ordered.
Fit is perfect.
This is the 2nd pair of grab handles purchased from ET
Good prices, good quality parts, and quick shipping. Will do business again.
I have not received any emails for confirmation or anything regarding of either of last two purchases. I've tried to verify my email on the site, but no verification link has made it to my inbox. Please help
Thank you for reaching out and for your recent purchases for your Wrangler.
I see that you have spoken with our customer service team and have been assisted.
Please let me know if you have any questions.
Amy
EXT 1257
Ordered a part and it came in a few days later. Great service and had the part we needed.
Everything That I have purchased from ET has been delivered quickly and made of quality materials. Website is easy to use and very organized!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your tail lights. We appreciate you reaching out with your feedback. I have reviewed your order and I see that you have set up a return.
Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257