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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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First time purchasing from Extreme Terrain and I was extremely pleased with my purchase and experience. Quality product and wonderful experience. I will definitely be using them again.
Website is easy to use, and prices are reasonable. Items were delivered as promised. Another happy shopper.
Site is easy to use and pretty straight forward.
Got a great deal on an aftermarket grill.it arrived quickly and so far it's working out well. Extreme Terrain has very good customer support and a wide range of products.
Ordered part arrived on time. Although, after installation, the part was defective, most likely in the manufacturing process. Customer service was outstanding and offered a replacement or complete refund. Very easy process.
Very easy to place your order online. They have everything I need for my Jeep, Gladiator.
We ordered 3 separate items and all 3 items arrived quickly and with no issues!
I ordered an open box hood defender but came incomplete is MISSING the
Template
(7) Threaded Adhesive Mounts
(7) M8 Allen Bolts
Unless open box means something different to this company.
I haven't received my order yet...but there were some quirky site things like, I was $0.04 shy of free shipping...and got charged shipping. Then I tried to order a neoprene, velcro cup holder and it was flagged as oversize so added $40 to the shipping.
Always had great service and fast free shipping. All around great place to gets parts and accessories.
These low profile ventvisors are awesome! Super low profile and mount inside the window channel. Very easy to install, and they work great! I definitely recommend buying these for your Taco! All the people at Extreme Terrain are wonderful too! Buy with confidence!
For a tech challenged individual like myself, this was an easy purchase.
I ordered 4 items and for a tech-challenged guy like me, it was effortless to do.
It was one of the best experiences I had ordering something online very easy.
You folks are good at charging credit cards, but apparently the job stops there. Instead of asking for a survey reply, I'd suggest sending an e-mail telling customers when they can expect you to fill the order.
I'm paying for a rental car, with an unknown return date, because you left me in the dark.
I am so sorry to hear about the delay with your Steinjager Bimini Top Plus. I have called and left you a voicemail discussing this matter.
I am very sorry for any frustration caused. Please let me know if you have any questions.
Amy
EXT 1257
Order on March 24, the tracking said a ticket was created and shipped, but FedEx never received the items. They take your money the second you place the order but even though there system shows it was not shipped 3 weeks later, they make you wait 7-10 days for a refund. You can get store credit immediately, why would I attempt another purchase?
I am very sorry to hear about your expeirence with your front CV axles. I have reviewed your order and I see our customer service team has assisted you with a lost package claim.
I understand your frustration and I apologize. Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
Every order has been easy to navigate. If you have a problem customer service is there to help and streamline the order. I will continue to order from them
I received the top in good time.
The product does not appear to fit my 2004 Wrangler Sport.
Thank you for reaching out with your feedback about your bikini top. I am sorry to hear that it may not fit.
Please feel free to reach out to our customer service team if you need assistance or if you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience with your open box hood protector. I see that you have since purchased another one. Please feel free to reach out to our customer service team
If you have any questions or if you would like assistance. We would be happy to help.
Amy
EXT 1257