Extreme TerrainReviews 14,154

Hello Chris,

Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order for the Fuel Cap. We are disappointed to hear that once you installed the fuel cap, you started receiving error codes stating " Check Engine light". We understand this is a frustrating situation for you and we apologize for the trouble you have experienced with this item.

We do have a return policy for defective items. We noted your order that you experienced issues with this item. If you would like to initiate a return, please contact our Customer Service Team and they can assist you with this request. We reviewed previous orders, and we have not received this complaint before, so I am wondering if there was an issue with the cap that you received. We did check to see why this may have happened to you and what caused this error message to pop up and here is the information that we found:

A MotoRad gas cap, or any gas cap, can trigger a check engine light by causing a failure in the Evaporative Emission Control (EVAP) system, commonly leading to OBD-II codes P0455, P0457, P0442, P0440, or P0456. A loose, damaged, or poorly sealing cap prevents the fuel tank from holding proper pressure. MotoRad +3
This video explains how a gas cap can cause check engine light codes: 59s

Common Trouble Codes:

P0455/P0457: Large EVAP leak detected (most common for loose/missing cap).
P0442/P0456: Small/Very Small EVAP leak detected.
P0440: General EVAP system malfunction. CarParts.com +4

Steps to Take:

1. Tighten the Cap: Ensure the cap clicks at least once when tightening.
2. Inspect the Seal: Check the rubber gasket on the MotoRad cap for cracks, debris, or damage.
3. Clear the Codes: Use an OBD-II Scanner to clear the codes and see if they return.
4. Drive Cycles: The light may turn off after several trips, but a scanner is often necessary to reset it immediately. YouTube +2

If the light returns after tightening or replacing the cap, the leak might be elsewhere in the EVAP system, such as a purge valve or canister.

If you would like to set up a return, please contact us at 610-990-4559 and they can set up the return.

If you have any additional questions or concerns, please contact us and we will assist you.

Thank you,
Amy

Hello William,

Thank you for taking the time to share your feedback with ExtremeTerraing regarding your recent service experience, We are sorry to hear that you were not satisfied with the level of service that you received when you contacted our Customer Service Team.

We wanted to review your recent interactions with our Customer Service team, but I was unable to locate a chat using the contact information we have for you. Do you have a different email address or phone number that you would have used to contact us? If you did contact us using a different telephone number or email address, can you kindly email [email protected] and include the phone number, or email address that you may have used, so we can review your concerns and see how we can make improvements to the services we offer to our customers.

You shared in your review that you are hoping you get the right part for your 2021 Tundra. We show you recently placed the following orders:

4/7/2026: Open Box Mishimoto Oil Filter Sandwich Plate Adapter (Universal; Some Adaptation May Be Required) We show this was delivered 4/13
4/17- Mishimoto Oil Sandwich Plate with Rear-Mounted Thermostat (Universal; Some Adaptation May Be Required) this is expected to be delivered 4/20

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Hello Zach,

Thank you for your recent order and for taking the time to share your feedback with ExtremeTerrain. We can understand and apologize for the frustration and inconvenience you experienced since we are unable to ship certain items to specific states, due to state laws.

In Georgia, it is illegal to modify a vehicle's suspension more than 2 inches above or below factory recommendations. While you were ordering shocks, retailers may flag any suspension part that could exceed this limit. However, aftermarket shocks that do not raise the ride height over 2 inches are generally allowed to be purchased and shipped to the customers in Georgia,

Key Points on Georgia Suspension Laws:

2-Inch Limit: Suspension lifts cannot exceed 2 inches.
Frame Height Rules: Maximum frame heights are set based on GVWR (e.g., under 4,500 lbs = 27 inches from ground to frame).
Allowed Modifications: You are allowed to install aftermarket parts, including performance shocks, to replace stock parts, provided they comply with the height restriction. realtruck.com +3

If your shocks are OEM replacements or do not raise the vehicle beyond the 2-inch threshold, they are legal. You may need to clarify with the retailer that the components do not exceed the statutory 2-inch maximum lift height

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Hello

Thank you for taking a moment to share your feedback with ExtremeTerrain. We are disappointed to hear that you were experiencing difficulties while installing the tint on your Wrangler.

We reviewed your order and your recent telephone call, and we do see that on the product page for the Window Tint Pre-Cut Kit; Rear Driver Side Roll-Up and Door; we have it noted as peel and stick. We reached out to the manufacturer, and they shared, this would need the wet application to install. We submitted a request to have our product page reviewed, and the necessary updates made to the page.

If you would like to set up a return for this item, please contact us, and we will be happy to assist you.

Due to this situation, we issued a credit to your ExtremeTerrain account and this credit can be used on a future order. This credit is valid until 7/31/2026.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Hello,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are disappointed to hear that your order was lost in shipment.

We reviewed your order, and we show the original item was lost, and it looks the replacement item may also be lost as the last movement was 4/15/2026. This has been a frustrating experience for you, and your son, and we do apologize for this inconvenience.

I can set up another Lost RMA ( return) and have another replacement ship out, but I wanted to see if you could kindly confirm the shipping address. You can give me a call at (888) 235-0073 x1031 I work 9-530 EST (Weekdays) and once you confirm the address I will get this set up for you.

You can also email me at [email protected] and just kindly include your order information and the shipping address and I will be happy to set this up for you.

Due to this situation, I issued a credit to your ExtremeTerrain account. This credit can be used on a future order, and is valid until 7/31/2006.

I noticed your shipping address is listed as an Air Force Base and I did not know if you were aware of our Military, Medical, and First Responders Cashback program. As a verified Military, Medical, or First Responder you will receive 5% XT Cash Rewards Sitewide, 10% XT Cash Rewards on Select Brands or 20% XT Cash Rewards on Open Box. Below is the link where you can sign up for this program:

https://www.extremeterrain.com/military-first-responders.html

If you have any questions or concerns, please contact us and we will be happy to assist you. Please also let me know if the shipping address is the same so I can set up another Lost RMA.

Thank you.
Amy