Extreme TerrainReviews 13,849

After many months and much research, I found the replacement brake rotors for my 2013 Ford Raptor pickup on the American Trucks website. I called in to make the order and spoke to Erik K. To place. After some conversation Erik made and effort to convert me to a similar Powerstop product that I had already reviewed and eliminated as a choice. The issue was, I desired a brake rotor with a dimpled and grooved design as opposed to a drilled and slotted model. My contention was that, in my experience, drilled rotors had a propensity to crack over many heat cycles. Erik contested this fervently but I held my ground, preferring to insist on the dimpled and grooved item. Some time was spent going back and forth over the merits of drilled versus grooved rotors but finally my original order was placed as well as for a companion set of brake pads made by EBC. Again, some attempts was made to sell me a Powerstop product which I declined. I don't fault Erik for trying to sell Powerstop products as the reason for my call was to ascertain correct sizing and application and Erik certainly provided that. What I find suspicious is that when calling for technical input, it should be made clear that Powerstop is inducing your representatives to feature their products over other comparable ones. Erik did, indeed, discuss the merits of various designs of brake parts and provided, as well as price comparisons. I just found an emphasis on one particular manufacturer over another to be a bit shady. Ultimately, my selections prevailed and I placed my original order. If one manufacturers products are unreliable, poorly made or have other demonstrable faults, they shouldn't appear on your website. Consumer complaints and returns are an accurate gauge of these factors and your product offerings should reflect that. As truck owners, we rely on American Trucks and other vendors to supply us with the best of what the industry has to offer at a cost below that of what is charged by dealers and third party mechanics. Also, many of us wrench on our own trucks and for that, American trucks and others are a valuable necessary source for our parts and accessories.

Service is really good and they usually have parts I am looking for

Hard to return items. Make sure, you have exact info and the amount of pictures that they need for a return. Because once you are in the return section and then go to your camera to take a picture, The return section cancels and goes all the way back to the beginning. And then you have to start the whole process over again.

It was a super experience. From the time I ordered til the time my item arrived. Their product was exceptional & fit my jeep perfectly.

My 2023 tundra is loaded with your add-ons it looked great people all over complimented me all the time on how great my truck looked

I had trouble placing my order online, so called and not only placed my order but got good advice. Got a better option and it was a great fit and install

I have had great experiences with Extreme Terrain and that is why I keep returning to purchase what I need.