On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Needed assistance tracking an order. Representative was knowledgeable and efficient. Got an accurate answer quickly.
Easy to shop on website. Didn't install yet but was well packaged and arrived with no damages
This company has been absolutely unprofessional and unreliable. I now have to contact my banking institution.
I placed my order for some rear brake pads and it was here in less than 48 hours! Nobody else can match that speed. Prices are also amazing. Extreme Terrain is where it's at!
Easy website to navigate and the prices are awesome!
The part came on time and it was as advertised.
Was very easy to install. So far it seems to have been the best choice to fix the overheating issue.
I was unsure of what replacement top I should get. Kyle worked with me and has been excellent on helping me feel comfortable with my purchase. Also he went above and beyond on every request I asked.
I love the fact that every time I want to purchase something with Extreme Terrain, I have Kyle to go to.
Thank you Kyle.
Order was shipped promptly and received within the week. Product is exactly as described I'm very happy with these guys, I will definitely be ordering again.
Great experience with extreme terrain will do business again
Website is easy to navigate, and there are tons of options for my Jeep parts.
Ordered a bumper for my jeep and received it quickly. Good seller!
I received my order in the promised time, everything arrived in perfect condition and I am satisfied with the quality of the products I ordered, thank you
Satisfied with variety of car parts and their fast shipping.
It was on time and exactly what I needed. The site is very user friendly as well
2013 Jeep Wrangler fit perfect and was easy to replace the old one
Great website to shop on. They have so many choices and options. It makes it so easy to find exactly what you are looking for. My purchase was seamless and the communication was amazing.
Ordered a replacement bumper for a 2013 JK - part came quick, fits great, and looks great! Positive experience.
Bought a roof rack from this site, arrived very quickly with all of the parts, easy to install, and was awesome for my roof top tent plus it held up to some pretty rough roads!
I received the wrong item but at least the customer see was good hush wish I didn't have to wait double the amount of time to get my order
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ari,
Really sorry about your tail lights but I see we did get a replacement out to you right away.
I left you a voicemail and I hope that you will contact me back at EXT 1257 if you have any questions
Or if you would like to discuss your experience.
Have a great day!
Amy