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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great selection of products, easy to shop on line - happy day.
It did what they said it would do and fit well and an easy installation
Ordered 4 shocks….all in stock. They shipped 3….then Finally the 4th days later. First 3 arrived by FedEx in the manufacturers packaging with a FedEx label stuck to it. The boxes were all damaged terribly and the hardware was missing. Started text convo with support. Was told I could get credited $15 per box for what was going on….then another tech took over and didn't know what was going on…then another…ultimately they offered to credit me $16 if I kept the shocks and sourced my own hardware AND I agree that I can never return the shocks for ANY reason. Then the original tech came back on and said he didn't know why that was happening. Never again.
Love my purchase! From start to final install. Shout Out to Extreme Terrain for helping me put the final touch on the look of my Jeep…My Pony not only is looking good, she's ready to Ramble…
Mahalo!
I ordered a coil pack and 6 plugs for my Jeep Wangler and had them sent to my mechanic so he could install them for me. Got the coil yesterday but no plugs. I went back and reviewed my order and sure enough the plugs were ordered. I asked my mechanic to check the box the coil came in and he said there were no plugs. Now we either are waiting on the plugs to arrive at another time or they weren't send at all.
Very easy to order, delivery was exceptional and very easy install from a women's perspective.
User friendly for guy who is more mechanical then he is tech savvy 😁 wish description for halos had mentioned needing electrical connectors for turn signal and driving light, waiting to get those this weekend so can finish install but overall very happy with all products
Ordered a TRD style rim to replace one that got all banged up. Fast, free shipping and it arrived very well packaged up.
The items that i bought work great and they feel like they'll last a while. The problem that i had was with the shipper that you guys use, FedEx. I received an email saying that they'll arrive at the address given but knowing that packages left on the doorstep get stolen frequently, i changed the address to the nearest FedEx drop off store closet to my office and got a confirmation right away. A few week later i received another email saying that that package was shipped and should arrive in a couple days. Few days later received an email saying to pick it up on a Thursday. Great. I stopped at FedEx drop off and it wasn't there. Got another email on Saturday at 7 Am saying that Fedex tried delivering it to my apartment but they claim no one was there to sign for it. Lie. I was there in my apartment but 7 in the morning? Lie. Because they would have left a noticed saying they tried to deliver it. I called FedEx also and she said i could pick it up at the FedEx pickup spot that i had requested in the first place, that it will be waiting for pick up. I drove roughly 20 miles to pick it up and the clerk said they didn't have it. I called FedEx again and said it was taken to the official FedEx hub and would be delivered next week. I hate FedEx. They are never reliable. Plus they lie
Very unpleasant I did not receive what I ordered at all completely different I have a jeep wrangler I received items for a Chevy pick up
Simple review here. The site is easy to navigate and offers quite a bit to look through. (Sometimes you know what you need for your vehicle and sometimes you didn't know you needed it until you seen it.) I like that you can search for items specific to your vehicle. Communication with ET is also better than average.
Very easy ordering. I love the website layout. Havent recieved my order yet but its not due yet. Very pleased with the order process
Really good pricing and fast shipping. I have purchase many items from Extreme Terrain and all has been outstanding.
I took the doors off my 2003 TJ for the first time a week ago. I jumped in it to go to town and realized I had no rearview mirrors. I purchased these mirrors and they work perfectly. You can adjust them and screw them down tight and they stay in place. Just what I needed!
I love this site! Everything I order arrives quickly and customer service is amazing also!
I needed a part and they had it cheaper than anybody else. And super fast shipping!
Very good quality! All parts arrived on time, and excellent packaging!
Need to return item don't not fit my 2021 tundra the fittings are different then the item want to order LED bulbs but waiting on refund so I can order from my cart thank you
Hi Anthony,
Sorry that your lights did not work out, I have left you a voicemail letting you know that your refund has been issued.
Please let me know if you have any questions or if you would like to discuss your feedback.
You can reach me at EXT 1257. Have a great day!
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tom!
Thank you for reaching out. You have a voicemail from me and I apologize for any confusion your order was sent to you in two shipments. The coils were in a different box from the plugs.
You should have received your plugs shortly after your coils. Please let me know if you have any questions.
I can be reached at EXT 1257.
Have a great day!
Amy