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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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51,003 reviews

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Illinois
1 review
0 helpful votes
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Wrong Item Shipped
July 31, 2024

I ordered a Tacoma Roof Rack and received 2 Gladiator Fender Flares for some reason?!? How does this happen?

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Jeep channel for my YJ
July 31, 2024

Fits perfect! Shipping delay but not Extreme Terrains fault, shipping company's fault.

Date of experience: July 20, 2024
Kentucky
1 review
0 helpful votes
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Great site. Easy to use and find what parts I needed. Will be back!

Date of experience: July 20, 2024
South Carolina
1 review
0 helpful votes
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We have two 2020 Jeep Wrangler JL 4 doors and enjoy them very much. Extreme Terrain has been a great resource and we have purchased some parts from Extreme Terrain. Customer service is very helpful.
We always go to Extreme Terrain first to purchase items that are available but often purchase from other places for less. Apples to apples off the shelf parts.
We will continue to use Extreme Terrain as an option to purchase parts for our Jeeps.

Date of experience: July 20, 2024
Delaware
1 review
0 helpful votes
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Quick and efficient
July 30, 2024

First time using the site. Easy to follow and quick delivery.

Date of experience: July 20, 2024
Texas
1 review
0 helpful votes
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Srt's
July 30, 2024

I will be doing a lot more shopping on this site exactly what I was looking for thank you so much

Date of experience: July 20, 2024
Oregon
1 review
0 helpful votes
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Perfect company
July 30, 2024

Speaking with Chris, he did what most companies don't- he listened to what I needed and offered multiple items from cheap to top of the line. Never pushed me in any direction but offered suggestions. Super my product on the spot. Thanks again Chris!

Date of experience: July 20, 2024
New Mexico
1 review
0 helpful votes
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Great look and fit!
July 30, 2024

The seat covers were an outstanding fit and look for my 2015 Jeep Sahara Unlimited! Easy to install and actually hang the jeep that new car smell!

Date of experience: July 20, 2024
Florida
1 review
0 helpful votes
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Best customer service ever!
July 30, 2024

I have ordered multiple items from Extreme Terrain and everything has been awesome! Shipping prices are amazing and usually arrive a couple days early. Highly recommend!

Date of experience: July 20, 2024
West Virginia
1 review
0 helpful votes
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ET Step running board
July 30, 2024

Have not mounted on jeep yet. Little bit concerned that they are not heavy enough. Will follow up on that.

Date of experience: July 20, 2024
Florida
1 review
0 helpful votes
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Every thing looks good
July 30, 2024

This is my first purchase and so far so good. Everything was delivered in tip top shape.

Date of experience: July 20, 2024
Alabama
1 review
0 helpful votes
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Great experience!
July 30, 2024

The clock-spring was a perfect fit. The airbag light hasn't dinged since. The headlights worried me at first due to the limited instructions provided. I had to figure out that the metal housing surrounding the original headlights needed to be removed and reused. Didn't mention anything about it in the instructions. The lights are super bright and I can see everything. I still need to adjust them and hook up the red wire for the running lights that are built into them. Wish they could've included a wire for that in the kit. Great lights and super bright though.

Date of experience: July 20, 2024
Idaho
1 review
0 helpful votes
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Great!
July 30, 2024

Everything worked out well. Thanks!
I like the rails. No damage. Arrived on time.

Date of experience: July 20, 2024
Puerto Rico
1 review
0 helpful votes
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Checkout glitchy
July 30, 2024

Apple Pay option did not work, but otherwise the shopping experience was fine.

Date of experience: July 20, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome company!
July 30, 2024

I have ordered so many Jeep parts for my wrangler! Shipping is so fast and if I had a problem they were so helpful!

Date of experience: July 19, 2024
Florida
1 review
0 helpful votes
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Fast delivery
July 30, 2024

I was not expecting that fast of delivery. Was super surprised when my package showed up early.

Date of experience: July 19, 2024
Texas
1 review
0 helpful votes
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Wheels and Tires
July 30, 2024

The sales rep was very knowledgeable and helpful with my order. He worked with me to provide exactly what I wanted for my 1999 Jeep wrangler and satisfied all questions that I had.

Date of experience: July 19, 2024
Texas
1 review
0 helpful votes
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After an expected delivery date by another company passed and they couldn't seem to find it. I cancelled and found it on Extreme Terrain and ordered it with low confidence but Extreme Terrain came through with flying colors.

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Good
July 30, 2024

Besides the fact my package looks like it was tossed around roughly rims came in fine.

Date of experience: July 19, 2024
Pennsylvania
1 review
0 helpful votes
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I ordered a spare tire cover for my Wrangler. It arrived promptly and is actually heavier duty than I expected.

Date of experience: July 19, 2024