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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,963 reviews

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North Carolina
1 review
0 helpful votes
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Very fast
August 26, 2024

I was afraid to buy, but the process was much faster than many purchases I make on Amazon; if you need something for your Jeep, you can trust

Date of experience: August 16, 2024
Missouri
1 review
0 helpful votes
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Bomber Strap for Jeep Gladiator
August 26, 2024

Awesome website. Military veteran discount. Bomber strap was excellent quality. Also bought an extreme terrain tshirt to get the free expedited shipping. Tshirt was also very nice quality.

Date of experience: August 16, 2024
Michigan
1 review
0 helpful votes
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I need to return the item and have not got a email back yet to Finnish my return so if someone could contact me that would be awesome

Date of experience: August 16, 2024
Michigan
2 reviews
0 helpful votes
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I appreciate all of the reviews as well as the videos on products. Additionally, I was impressed delivery was much faster than expected.

Date of experience: August 16, 2024
Ohio
1 review
0 helpful votes
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Awesome customer service
August 26, 2024

Best customer service I've ever had. I wasn't able to order the piece I needed for the bikini top I wanted to order. I was able to chat with a sales rep. He found another piece that would work, added it to my cart and gave me an extended warranty. He also offered a phone call to help if needed. I will shop here again!

Date of experience: August 16, 2024
Virginia
1 review
0 helpful votes
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Catalog price difference
August 26, 2024

Customer service handled well, agent stayed on it until it was resolved

Date of experience: August 16, 2024
Indiana
1 review
0 helpful votes
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Very happy with my purchase
August 26, 2024

Very happy with purchase,tha throttle enhancer works great

Date of experience: August 16, 2024
Michigan
1 review
0 helpful votes
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Jeep Grill Insert
August 26, 2024

Took a while to get here comparative to other online purchases.

Date of experience: August 16, 2024
Michigan
1 review
0 helpful votes
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Great product fast shipping
August 26, 2024

Super easy fast shipping great product. Would definitely use them again..

Date of experience: August 16, 2024
Texas
1 review
0 helpful votes
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Order met expectations
August 26, 2024

The product was exactly as described good pricing & delivery.

Date of experience: August 16, 2024
Michigan
1 review
0 helpful votes
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Great products.
August 26, 2024

The website was easy to use. The products were good quality It all fit very well. Fast shipping time just a great company overall.

Date of experience: August 16, 2024
Texas
2 reviews
2 helpful votes
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Super Quick Shipping
August 26, 2024
Updated review

Many companies over promise, and under deliver. Extreme Terrain is the opposite. They promise AND they deliver, and quickly. I can always count on them to get my 4Runner parts to me quickly!

Date of experience: August 15, 2024

Simple
November 19, 2023
Previous review

Simple. Quick. Plenty of aftermarket part options to choose from with helpful install videos.

Date of experience: November 19, 2023
South Carolina
1 review
0 helpful votes
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First order
August 25, 2024

Easy process, fast shipping, will definitely order more from here.

Date of experience: August 15, 2024
New Jersey
1 review
0 helpful votes
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Over all review
August 25, 2024

I have bought a lot of products for my 2006 lj-rubicon over all I'm happy a few shipping problems which were handled quickly over all I'm happy with the product and service

Date of experience: August 15, 2024
Texas
2 reviews
0 helpful votes
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Never Delivered
August 25, 2024

I received an email asking if I ever received the Jeep cover and I replied I have not. I do see where the payment cleared my bank but to this day I never received the cover.

Date of experience: August 15, 2024
Georgia
1 review
0 helpful votes
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Bronco side steps
August 25, 2024

So when I bought these steps I was hoping that they were good quality, wasn't stamped sheet metal and black paint. Getting them shipp to the house was really easy and suppressing fast (3 days). Pulling them out of the box they were wrapped in bubble wrap AND they were color coded. Clear for one side and green for the other side. The quality meet my expectations, they are cut and welded neatly out of what looked like 3/16 maybe 1/4 inch plate.
Install was pretty easy and painless. The bolt holes lined up marking easy bolting together. The steps had nice foam on them where they meet the main step.
The only down side is that the instructions suck balls. Out side of that this is a great product.
-worm

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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The items are easy to find when you enter your vehicle información and will assure you it's the right part, also you have the option to choose different prices and brands. I will continue to use and recommend!

Date of experience: August 15, 2024
Tennessee
1 review
0 helpful votes
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Love the doors!
August 25, 2024

I love these doors. Here's why I give it a four instead of a five. I realize most Jeep owners are tool familiar. However, there is a large market of people, like myself, who do not have a mechanical bone in their body and could use some slightly more detailed instructions or photos/labels of nuts, bolts, screws. I figured it out, but I know it would make me more inclined to purchase and make more mods in the future on my own.

Date of experience: August 15, 2024
Oregon
1 review
0 helpful votes
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Good
August 25, 2024

Good, always get all items on the day they are supposed to show up

Date of experience: August 15, 2024
Georgia
1 review
0 helpful votes
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Vent recieved and installed!
August 25, 2024

Part arrived in good shape and install went great! Easy to follow instructions and looks great!

Date of experience: August 15, 2024