On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great experience with my representative, knowledgeable about product, answered all my questions, made it real easy to finish my order
Back mud flaps do not fit right, inch a half difference where the fender curves, looks stupid an cheap! Paid for a fitted set!
I have ordered from this company a couple of times now in the last couple of months. Received my orders quickly and very happy with everything. I will Continue to order all my Tacoma parts from here.
I have purchased new items. I have purchased open box items and they are always as described and if I did have a problem or questions, they would always do any and everything far and beyond to make sure that I'm happy with my purchase. I will continue to shop for my Tacoma needs and also for my son's Jeep
As I found out after having so much trouble with the first part of my oder of a BakFlip bed cover, I saw on my videos and Reddit where many people experienced a complete disaster. Mine was the same. First, I did not receive all of the parts in my original shipment. After I completed sending a bunch of pictures of what was in the box (like it would make a difference from what I told the agent, The new parts were delivered. I had nothing but trouble getting this piece of junk bed cover installed. I contacted Extreme Terrain multiple times for help. I got lots of "we're sorry" but no solutions. Anytime I was given a video to follow for the install, the parts that were delivered to me were not even the same ones as in the videos. Short story on the complete disaster that was the cover structure was that the rails never actually attached to my truck. They were supposedly held on my a semi clipping to the bedcover. Every time I finally got them to hold and went to the next step, they fell off again. I'm going to spend the same amount of time on every off road, auto supply and social media site blasting the total disaster that is BackFlip as I did trying to get this piece of junk installed. And I am almost ready to do the same for Extreme Terrian. Not only where they not helpful (especially given i spent a good amount of time with an agent confirming this cover would fit my truck), but the return process was a complete disaster. As of this writing, I still do to have written confirmation that my boxed up return was picket up. I have ordered many things with Extreme Terrain and been very happy. This one has been so bad, it almost negates all of those good orders.
Hello Jeffrey, Thank you for taking the time and sharing your feedback and comments with us regarding the BAK Industries BAKFlip mX4 Folding Tonneau cover your ordered from ExtremeTerrain on 11/24/2025. We are sorry to hear that you were not satisfied with the product once it was received and the multiple issues you experienced with this order. We do show that we received the item back and you were refunded on 12/15/2025. Due to the issues you experienced with this item, we issued you a promotional credit in the amount of $30 for use on a future order. Please note this credit is valid until 3/31/2026. If you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy
Had a good price on open box struts that came with a lot of positive reviews from customers. Fast free shipping sealed the deal. Very happy with the struts six months and several thousand miles later.
Why would you sale spacers in sets of two?
Trucks have 4 wheels. Now have to reorder two more spacers and wait for those to come in to get my truck on the road
Hello Timothy,
Thank you for sharing your feedback with ExtremeTerrain regarding how we sell our spacers in pairs instead of a set of four. We do apologize for this situation. In reviewing your order, we do show that on our site it is noted for the Mammoth 1.25-Inch Billet 6-Lug Wheel Spacers; Black are sold as a pair and this is normally the way spacers are sold. We understand it can be frustrating to have to purchase two sets to for your vehicle. Wheel spacers are typically sold in pairs because you normally apply them symmetrically (e.g., both front wheels or both rear wheels) to maintain even stance, improve handling, and prevent rubbing by pushing wheels out equally, keeping track widths consistent for stability. While some setups might need four, pairs are the standard because you want the same offset change front-to-back if you're doing all four, or just an even look on one axle, making it efficient to buy two matching units. If you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy
Purchased fenders on the 8th of Dec. Paid for next day shipping. As of today the 11th still have not received items. I should not have payed for shipping plus another $25.00 for extra large item. What a scam.
Hello John,
Thank you for sharing your experience with ExtremeTerrain. We do apologize for the delays in receiving the Factory Style Fender Flares you ordered on 12/8/2025. When you initially placed the order, we had the order shipped the following day, but in reviewing the tracking, it appears that there has been no movement after 12/10/2025. We do show that we were able to set up a lost RMA for you and the new order for the item is set to be delivered today 12/16/2025. We understand this has been a frustrating experience for you and we do show that we refunded you the one day shipping cost you paid for. If you have any additional questions or concerns please do not hesitate to contact us and we will be happy to assist you.
Thank you,
Amy
Every single time I need something for my Jeep, I always go to Extremeterrain.com. Great selection, great prices and they never disappoint
Waited for 2 weeks to get my decals now they finally show up and are wrinkled contact paper stuck to the decal in several places they are useless.
Devone, Thank you for sharing your concerns regarding the ExtremeTerrain vinyl decal you ordered on 11/28/2025. We do apologize that the items were not able to be used when you received them. We understand that this was a frustrating situation for you. If you would like to set up a replacement for the decal, please contact us and we will be happy to set this up for you and have a new decal sent to you. If you have any additional questions or concerns please contact us and we will be happy to assist you.
Mathew was extremely patient and helpful... He went above and beyond to answer my questions and take measurements that I ask for... In my opinion he is a real asset to this company... I have talked to him 4 times in 3 days... Always friendly and helpful... I f I'm ever back east, I would like to meet him in person... I'm not a big spender, but you all have a new loyal customer because of Mathew H... Once again; Thank You Mathew H for all your patience and help... Robert W from Oklahoma.
Received my order in only a couple of days. Easy to order. Highly recommend:
My daughter requested running boards for her Jeep and sent me the link to your website. I was able to find what I was looking for and pay for it rather easily.
Bought a tpsm sensor and it was great quality. The shipping was very fast too.
Will def. Keep buying their products.
Shipping is horrible. I paid extra and I'm now 2 days past due. Says it's weather related but it's sitting 45mins from me and there is no weather in the area it was 43 today. Customer service is worse they won't answer questions or emails. Can't talk about quality as I've still not received item but they keep sending me these emails. They have to know I still don't have my order they just don't care which is the problem. Hence title of the post buyer beware
Hello Dominic, Thank you for sharing your comments regarding your recent service experience with ExtremeTerrain. We do apologize that there was a delay in receiving the Barricade Trail Force HD Front Bumper with LED Lights (87-06 Jeep Wrangler YJ & TJ) you ordered on 12/4/2025. We do work to get these orders to our customers as quickly as possible. The item shipped from our warehouse on 12/5/2025, but in reviewing the tracking information there did appear to be weather delays in the Midwest, which caused the delay in the item not being delivered until 12/10/2025. Regarding the extra amount that you paid for the shipping assurance, this is an optional service that will give you a fast, hassle free way to get a replacement for an item that was lost or damaged in transit. If you have any questions or concerns please do not hesitate to contact us. Thank you again for sharing your comments with us.
Thank you,
Amy
Searching for replacement bump stops for my Jeep. Contacted you as the description and picture did not match for color. The sales person stated to go with the pictures, so that is what I did. IT would be good if the manufacturer was listed as the prices what what appeared to be the same thing varied significantly.
I have ordered multiple times from this site, including a cat-back exhaust system, front and rear bumpers, Easy and intuitive PLUS Amazing customer service!
Seventh order with Extreme Terrain with another eights orders with their sister site American Trucks. Always responsive, fast and efficient
1st order was a very expensive tool kit that got lost in next day shipping then replacement was out of stock still waiting. Giving 2nd chance on off road Jack using credit for shipping error
HI Lucas,
Thank you for your comments regarding your order for the Motley Industries Jeep Tool Roll Kit; 83-Piece. We do apologize for the issues you have experienced with the original order and the initial replacement order. We show both of these shipped, but then there was no movement after they left our warehouse, We understand this can be a frustrating experience for you. We do show that we are preparing a new kit to be sent to you. Once there is tracking on the order we will send this information to you. Due to this situation, we added a $25 promotional credit to your account. This credit is good until 3/31/2026 and can be used on a future purchase. Lucas, we do appreciate your understanding of this situation and we are working on getting this item shipped to you. If you have any additional questions or concerns please do not hesitate to contact us.
Thank you,
Amy
Parts are quality. Techs are experienced and helpful. I ordered the wrong part one time. The return was as easy as it gets. While others waited for labels to be downloaded. Fed Ex scanned the QR code and I was out of there in seconds.
The tech was extremely helpful and knowledgable. He found all the parts I needed.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for sharing your concerns regarding your recent order with ExtremeTerrain. We do apologize that that the splash guards you ordered did not fit on your Wrangler. In reviewing your order, it does look like you contacted our Customer Service team, and they were able to set up a return for you and found a set of mud guards that would fit your vehicle. If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist you.