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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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It was easy to find the parts I was looking for. I needed help finding the steering stabilizer which the tech found for me and added it to my cart. I am looking forward to making more purchases from extreme terrain.
Nothing but good vibes for Extreme Terrain! Quick order fulfillment and easy return procedure, if needed. They do need to go with UPS as their primary delivery service. FedEx is terrible and won't change until the leadership changes. I had ordered some LED lights and the FedEx tracker says it was "out for delivery". Haven't gotten it yet.
Logan was super helpful. Gave good advice and was just real with his answers about the product. I like someone to just bounce ideas off of about my build and Logan G. Did exactly that.
Previously, we had ordered a soft top that didnt quite fit even though its for the correct year, tried to see if it may just be a defective one, we were told there were no more in stock to even Get a replacement, so either scrap the top and buy another one somehwere else, we opted to buy a whole new frame kit, which ironically cost more than the top itself, as the top was on sale when we bought it. Not much help in the E. T team to make it right. But I guess buying just some sun visors shouldn't be too bad. Hopefully they fit right. BTW, you have to pay for replacement shipping, on top of the initial shipping for the part the first time you ordered it. Not too sure I agree with that, since the site said "guaranteed fit". But hey, I need the part...
Very disappointed the military "discount" is not applied to the purchased item. Using store credit for the next purchase is sleazy.
2nd time ordering from this company. Shipping time is better than excellent, product received well packaged and undamaged. Will shop here again.
Bought the Carven Catback Exhaust for my Tacoma and it looks great! Couldn't install because my old Exhaust flange broke off. Just ordered the afe y-pipe and cats.
I was new to the site. My '98 jeep wrangler wrangler sport, with a Sahara package, camel tan top and interior is really hard to find parts for. The representative, Shonna, went above any customer experience I have ever dealt with. We chatted first. Then we chatted on the phone. She went through site and looked at every possibility for my jeep. We found one. A soft top, finally. Probably about an hour of looking. She also offered to keep looking for parts me even after the conversation was ending. Will definitely shop again. Thank You so much
If you can't find it ask. I have been happy for the last 3 years getting what I need. So I have no idea how the return policy works. All my purchase have been great.
Wanted to order a lift kit for my TJ. Sales rep was great and answered all my questions. Strong work to the folks at Extreme Terrain!
Item arrived with damaged box and a few dented fins on the radiator. Probably not enough damage to deal with a return but not ideal.
Hey Phil,
I'm sorry to hear that the radiator arrived damaged. I understand it may not be enough to warrant processing a return, but we do have other options we can provide you with. I sent you an email outlining those options and hope to hear from you soon.
Thank you,
Allison
I bought 2.5" teraflex lift kit a while ago. The tech suggested that I don't need any thing else beside the lift kit. After installing the lift kit 4x4 won't engage. Then did more research and figured have to drop brackets. Then things got way better and death wobble stopped too. But still had a bit steering issue. Then a couple of days ago bught a track bar and the bushings were 4mm over both the sides.
If your techs don't have proper knowledge don't try to help it causes more head aches.
Hey Tejinder,
I apologize for any miscommunication that was provided by our Sales Techs regarding the purchase of products. Our Sales Techs are knowledgeable about the products we sell, with some being more knowledgeable about different vehicles than others. However, for the most part, any of them should be able to assist you. I completely understand how this could deter you from ordering with them in the future, but I can assure you that we are here to assist you. I'm glad the end result was reached and that everything is working out fine for you at this point. I have issued you some promotional credit to use towards a future purchase online or over the phone. In the meantime, if you need anything else, please let us know.
Allison
I used chat then within 2 minutes Tony called and helped me with my order. Very helpful to me, he sent my order to my email and I was able to place my order.
It is refreshing to purchase products from sellers who back their products and make the shopping experience actually enjoyable.
Shopped a swaybar. I think a app is essential in the world today but I had to switch to desktop to complete. First responders discount didn't show up in check out. 4 stars still some stuff to work out.
I got hood guard fast when I went to put on the pieces that attach to hood are supposed to be treated but are not no way to mount guess i have to wait till Monday to try and get right part
Hello Mike,
I apologize if you received the wrong item. We would be more than happy to assist you with this. Please feel free to reach out to customer service at your earliest convenience. You can also contact me directly at [email protected]; just make sure to include your order information. We look forward to assisting you.
Thank you,
Allison
If you are looking for all things Ford Bronco, you have found the right place. I have made 10+ purchases and counting. Love Extreme Terrain!
I keep buying from this place because it has everything.
I've ordered several products from XT and the shipping times are are great as the pricing! Always my first stop when shopping for my truck
We had an issue with an add on we purchased for a Jeep Gladiator. Spoke to customer service and they made it right. Any time a company will stand behind their products and craftsmanship of the products, that will make me continue to buy from them.
It was easy to find what i wanted and easy processing and checkout. There was a lot to choose from. Great selection. I have not received my order yet due to just ordering it. I will leave a review once installed.
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Hello,
I'm sorry if you are disappointed with the military/first responder rewards program. We appreciate your transparency regarding your feelings about it and will pass this along. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison