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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Quickly found what I needed, ordering was easy and it was delivered on time.
Your customer service is trying to help me but your sales people were excellent. The gentleman that took care of me. I wouldn't get rid of him for nothing. He was excellent thank you
Easy ordering, the app makes it's nice being able read reviews and buy the perfect product to order for my Jeep.
They were very hard to install it took two people to install them
Placed an order, money was taken from my account. Have heard nothing as far as my order. Still get at least two e- mails a day try to sell me more items, 😂😂😂I don't think so!
Surprisingly horrible customer service. Very unhelpful. Past experiences have been great but my last call was less than average.
The site is well designed. I easily got all the information I needed. The descriptions/pics were accurate and helpful. The reviews and tips were also a plus. Having the YouTube review/install handy was very helpful with both the purchase decision as well as the installation.
Quick fast shipping, part was exactly as description stated. Haven't installed yet.
Over all was a good experience. I did however get some fraud hits from the $10 cash back coupon that came up when I ordered. Not sure why that happened but was unfortunate.
I paid for 2 day shipping and got it 5 days later! So I believe that I should get the money back for the 2 day shipping cost.
Hey Scott, we completely agree with you! Although we did hold up our end of the deal and shipped this right away... It looks like there was a FEDEX delay that did not get that item to you in the 2 business days we promised. I have went ahead and refunded your shipping costs. Thank you and sorry again!
There was a scratch on the corner of the passenger side light assembly and the bulbs were very dim and needed to be replaced to make them bright enough to function through the shaded covers.
Great shipping time, item as described. Will be ordering again, thank you so much
I was disappointed that the tubes were not actual tubes making them prone to early corrosion issues with mud water snow and salt going up inside them
Also the plastic steps that needed to be installed do not fit snug and attachment hardware is very cheap plastic I broke two off due to big gaps in surfaces
First and only order thus far and it went great. I needed a rear seat cover for my wife's Grand Cherokee. These guys had a licensed Jeep one for $34, then with shipping it was $41. It arrived the same week and fits great.
This was a perfect fit for our '19 Sahara. The edging pops into place nicely, so there's no need to use a sun visor to keep in place.
You are supposed to send me a return label. Still have not received it
…and at a fair price. Had an issue with the order, I forgot to get verified for the Mil Vet discount, got ahold of Customer Service and Bri took care of me quickly. My order shipped the same day, looking forward to getting it and installing it on my new Rubicon.
Taney went out of her way to help me and to get me the best price. She was very patient and helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Josh, can you E-mail us with some more details here? We will ensure this never happens again as service is our priority. Thank you! [email protected]