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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Pretty easy experience... like something, buy it, it ships, arrives, and I installed it.
Purchased a FOX steering stabilizer hoping to aid in the wandering Jeeps are known to do. After the installation I noticed zero difference between the stock stabilizer and the FOX. I did notice that my wallet was a little lighter. My Wrangler Rubicon is a 2024 with stock wheel/tire package.
Bought an open box item in very good condition. Shipping was sent economy which took 11 days from date of purchase to date of delivery, although 4 of those days were weekend days. Apparently the shipping company they utilized doesn't work weekends.
Called to get some help regarding wheel lug pattern fit, customer service rep was helpful but I wasn't confident in his answer as to whether the wheel will fit or not. I ordered the wheel anyway, we'll see...
Everything looks great! Can't wait to install! Love Extreme Terrain!
Lights came as posted on the website. Box was a bit roughed up but product was perfect
Ordered parts fine but the 2yr warranty was checked by me but wasn't applied at checkout. Hopefully don't need it but wanted that peace of mind.
Ordering was simple, got the item, installed with ease. Thank you!
I needed the part ASAP. I received it fast and it was perfect.
I ordered an open box that was missing parts. They agreed to send me a small credit that did not cover the cost of the missing parts and hardware. After installing the bumper i noticed that they did not weld on the safety chain mount. This ITEM IS ILLEGAL and they will not let me return it. They told me after the fact that by accepting the credit i had FORFEIT THE WARRANTY AND THE ABILITY TO SEND THE ITEM BACK. This is shady practice and the WORST CUSTOMER SERVICE EVER.
I paid extra for 2 day shipping and it still took about a week to get to me.
Hey Mike,
I located your order for the Winch cover and see that you actually purchased 3 day shipping. You ordered on 11/30 which was a Saturday we shipped Monday and it was delivered within the 3 busniess days that you paid for. I apologize for any confusion on our end with the shipping you purchased. I went ahead and issued you a voucher to use on your next order online or over the phone.
Thank you,
Allison
But I was not satisfied with the condition of my products condition when delivered. The box was totally destroyed and luckily everything thing looks to be okay.I guess I'll find out when I go to install.
I ordered my item online. It was a pretty easy process. The only thing I would change is shipping and delivery but it's kind of expected for the item I ordered.
Simple….they had what I needed and it was shipped promptly with plenty of email communication to let me know the status
Fast shipping, great product, and great price. Truck rails arrived in great condition. Excellent packaging.
Went well fairly easy fuse141 didn't work on my 23 badlands used 65 to aux6 very satisfied with the look
Always pleased with items and service. Not happy with order placed on Wednesday at 12:50 pm selecting 2 day shipping and not receiving until maybe Monday?
Hello James,
I apologize that your order did not arrive within the 2 days like you paid for. I did locate your order and went ahead and refunded you for the shipping since it should of left our facility on Wednesday the same day you ordered but did not actually get picked up by UPS till Thursday. We apologize again and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
I ordered a part for my truck, but the site credit that I had was not deducted. A quick chat with someone online and the issue was resolved. And now I have the right part at the right price.
Items were easy to find and descriptions were easy to understand.
Items easy to find at a reasonable price and with free shipping.
Going to make my wrangler look great!
Fast delivery, solid construction and good directions in kit.
Your auto generated emails are OUT OF CONTROL. I haven't even received my item and you have sent me 3 emails a day, every day, since the purchase. You have a box on this form to verify that I'm not a robot. Please return the favor and quit sending me your robot emails.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wyatt,
I apologize that you were unaware that you could not return after accepting mitigation. I left you a voicemail going into further detail on this but I went ahead and reversed the mitigaiton you were given to be able to setup a return for you on this. Please keep an eye on your email for further instructions to come. If you have further questions or concerns please feel free to give me a call back at ext 1896.
Thank you,
Allison