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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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It was Great! Polite, enthusiastic, simply Great. Wheels arrived on time. Thank you.
Ordered online. Received in 5 days!
Haven't installed parts yet but not anticipating issues. Good customer response so far.
Everything I have purchased for my 1997 wrangler has been a good fit, and looks great!
I went on line to order fenders for my sons 2024 Jeep Rubicon 4xe. When I placed the order I realized I had ordered the wrong part number and tried to cancel the order. It only allowed me to cancel the front fenders but would not let me cancel the back fenders. I tried multiple times with no luck. I then called you customer service line and they said they were sorry but could not do anything to cancel the order. They told me I would have to wait for the product to arrive, take two pictures and send that back to you all to be able to return the product. They also said I have 10 days to do this. I am not happy about the fact that I could not cancel the order completely within 30 minutes of placing the order.
Received the exhaust system in a couple days after purchasing. The install took about 2 hours and the product sounds great. It's loud enough to know you've put some upgrades on your truck but not loud enough to drown out the wife.
I was looking for a soft cover for the bed of my gladiator, I punched in the information and the TRUSHIELD by jeep popped up. Realizing it was 10pm mountain time I knew it'd be a day or 3 before it would be processed, instead the next morning I got an email saying my order was processed and would be shipped soon
Great process, delivery was smooth, and exactly what I needed to use my brand new spare that had never been rotated into my current set of tires! They work great and have performed well already in deep snow and mud out at elk camp recently! TMPS sensors are also great- no more sensor light at all!
Order only took a few days to arrive. Box was slightly damaged upon arrival, but that was not a big surprise due to the fact that it contained a heavy item. Packing materials inside the box was good and there was no damage to item.
Ordering was easy and quite pleasant. The product I ordered this time is the Black Twill, supposedly thicker and stronger than the Black Diamond model. Will let you know in the spring when I install it.
Ordering online was a breeze. Lots of great sales this year. Product installation was quick, easy and simple! I'm very happy with all the products and their quality!
Great Service happy with checkout and looking forward to great products from Extreme Terrain!
Ordered on Sunday, they arrived Wednesday. Good product,great service.
As I was getting ready to mount my roof rack to my truck, I noticed that the direction of the hardware was poor, and there were no clear instructions. When I watched the video on their website, it stated something that I did not have all the pieces for. I called customer service and was transferred around to where an employee said that there was no video posted on their website, and I was looking at the website as I spoke to her. I asked for her supervisor and was hung up on. Will never by there again!
Hey Kevin,
I just emailed you regarding your review for further information, at your earliest convenience please feel free to get back to me and hopefully I can assist you in rectifying this issue.
Thank you,
Allison
Ordering was easy and product came in good shape, shipping was solid albeight holidays. Installed side rails as I did not need forward rail. Easy install, those with spray bed liner need a 6x1.00 tap to clear threads for bolts. Found one at lowes for 7 bucks
It's really good i'll be in hot all my oranges on time thank you guys
Very happy with my experience with extreme terrain and will keep buying from them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
I apologize that we are unable to cancel your order for the rear fender flares, this item is shipping from our California location where the processing time may be longer. We also are unable to make any adjustments to orders shipping from this location such as cancelling. As soon as you receive your order you can use the prepaid label to return it that we have provided you with. I am waiving the photo request and also waiving you the return tag fee of $25.00 so your return is free since you attempted to cancel. Please print the return label and attach it to the box and drop off at your nearest fed ex location or fed ex can scan the QR code that is provided in your email as well. If you do not receive the return label or have any trouble with this please do not hesitate to reach out to me directly at ext 1896.
Thank you,
Allison