ExploreTripReviews 1,330

Good page and easy find tickets for travel is recommended

Fast transaction easy step on the site and im wait for the trip...

I found the best flights for the best price. I was shown various options in the order of convenience. Overall great experience

No games and no price change when you book the tickets

Your booking screen is not user friendly in the iPhone.

Fast, simple and efficient! Not too time consuming and straight to the point.

1 star is toooo much! Don't trust your money with them! Buy directly from the AirCompany!

We are a family of four. I work in healthcare. Unfortunately, a week before the trip, I caught COVID. In the following days, my husband and the kids got infected too. So, travelling became impossible/illegal. We promptly let ExploreTrip know of our situation. Did the same with the AirCompany. The cie then changed the ticket to an "open ticket", to avoid paying no-show fees. All seemed ok.

We then contacted the AirCompany to know how to proceed to re-book the ticket. After providing the proofs of the COVID tests, we were told that the ticket could be re-booked at no cost in our case. We didn't need to pay for fare differences as well. We had this in writing from the AirCompany. We then contacted Exploretrip, because the ticket was issued by them. That's when the nightmare started.

We called them on January 21st, and was told we would need to pay the difference. We had to argue with the agent, who even after seeing the e-mail by the AirCompany would provide all sorts of excuses. From "you should rebook with the AirCompany", to you have to pay the price difference according to the "fare rules" (though again, this was not what the AirCompany said in writing to our personal e-mail). We spent a week calling ExploreTrip multiple times, and getting stalled. We have been told multiple times that supervisors or agents would call to solve the issue, but they haven't so far. They should be paying us for hours of time spent over the phone with them! Such a big time consuming... stress piling up... We are already going to such difficult time and they are making everything worse!

Our trip is to Thailand. They have very strict COVID rules. It takes 7 days to get the documents ready to visit the country. But to get it done, we need plane tickets, and thus ExploreTrip "goodwill". We are now risking getting our trip further ruined by ExploreTrip.

Bottom line: The AirCompany was very reasonable with us, but ExploreTrip is just thinking about making the extra cash out of people's hardship.

Why buy a ticket from ExploreTrip if they use the opportunity to "explore" you when they can?

I marked no insurance, but after submitting the form the button automatically changed to "yes" in the insurance section, increasing the final price by $100

I spent 1000 on flights home for Christmas. I got covid 5 days before the flight, called up and they said that they'd be able to change the flight once I pay the difference of Aprox. $170. They said they'd be in touch with new options to fly.

A week goes by with no work so I ring them back. They then tell me that to change my flights back to February it'll be a fee of $620, making it $1620 total for flights from New York to Ireland with 2 connections in between. I sourced alternative direct flights available for $400

I asked to speak with a manager and they refused. I insisted and refused to hang up until I spoke with one and they said he would call me back within the next 3 hours.

That was 2 days ago.
Absolutely joke of a company with horrific customer service.

Easy and quick, understandable checkout. I hope everything goes smoothly

The process to purchase the tickets was very easy..