ExpediaReviews 1,609

We rented a car via Expedia in Namibia. When we arrived the pick-up appeared to be a (2-persons) single cab instead of (5-persons) double cab we rented via Expedia. With 2 kids this was a big problem and we had to hire a very expensive 4-p alternative car which wasn't big enough for our camping gear which we had to leave behind partly. Turned out to be a very expensive holiday because of Expedia's fault. I tried to contact them several times, but they just won't answer any mails or calls.

This site is a big scam!

I am so amazed by the customer service they have! I accidentally booked the wrong dates for my hotel and of course it was non-refundable but I did buy the hotel protection so if I needed to cancel. So I give them a call (I wish I remembered who because she was amazing) and the lady who helped me was so kind and understanding and called the hotel for me and cancelled it. She was so quick and helpful! Not only did my hotel booking get refunded she also refunded my hotel protection plan as well so I didn't even get charged the fee of canceling. Seriously a great experience that just made me have a great first impression! They really go above and beyond to help you as a customer!

We booked flight tickets on Expedia, and we were rejected boarding because the flight was overbooked, the airline refused to compensate us and told us we had to rebook a flight that departs from another city (they won't even cover the transportation). We were asked to talk to Expedia for rebooking. Expedia representative first said "that is horrible" and transferred us. The other representative then quickly sided with the airline after they talked to them, and even made us pay for the price difference between the two flights.

As for what actually happened between the airline and us, you can read below if you are interested.

One of my friend got the boarding pass first, but then the airline told us that the plane is full so we cannot board. The airline admitted first that the plane was overbooked and we got kicked out because we bought the cheap tickets. But then, they quickly changed their reasoning to "you guys are late", even though the one of us "late" passengers got the boarding pass just a second ago.

Booked 3 tickets in economy class from Rio de Janeiro to Brasilia for myself and my parents through Expedia on Avianca airlines Brazil. My father has a serious lung and heart problem and due to this was informed by the doctors that he could not fly for the next year. He also had some complications from his stent surgery. We sent a medical note from a doctor to confirm this to Avianca, they refused the refund stating they will only give back 5% of the airfare for the 3 tickets. Expedia was the agency we booked through, they would not help us. I spoke to a supervisor who basically regurgitated what the agent stated, no customer service orientation at all. Avianca is a greedy company with no morals and no heart, avoid them at all costs. Expedia has incompetent staff who couldn't care less. I thank God these tickets were less than $400 USD for all of us, otherwise we could have lost out on thousands of dollars due to Avianca's horribly unfair policy and Expedia's refusal to stand up for us.

Everything was fine until I couldn't book my flight due to a limit on my bank account. I had to cancel the flight through Expedia, waited weeks for refund and hounded them to get it back before booking directly through the airline. I should have known better but had already booked hotel and car and kept it through them. With car I bought international insurance. When I got to the location (outside U.S.) the car rental company advised me that the insurance was not valid outside the U.S. and that Expedia "does this all the time". I was forced to spend an additional $579 USD on the $300 I had already spent on insurance. I am still trying to get the unused insurance refunded and they are telling me it has been denied by the car rental company! Expedia is the one who charged it! The car rental company tells me I have to call Expedia. Guess I'm out $300..

My card could not process the payment of 3053, because of a 3000 limit on my card. The company instead made three seperate charges of 800 dollars which did not even get me my booking and the customer service assured me the money would be put back into my account in three days. 4 days later the money is still not in my account and no matter what i say i can not get an american sales rep. I have had to transfer money from savings to pay my daily expenses because of the over 2400 dollars in funds being held by expedia for a trip that was never booked. I am very disappointed.

Each revision of the Expedia website gets more and more irritating. To me, the most annoying is the site's popup window just after you have booked a flight or hotel room, asking you if you want to book a hotel (or another room at the hotel), which when you close the window, just pops up another window with yet another "are you sure" type question.

Rather than just closing the second window, I choose that I want to be informed about future deals, and use the e-mail address "*******@expedia.com". This is normally an e-mail address used to forward what you suspect are spoofs of expedia e-mails, so this forces expedia marketing to be send automatically to *******@expedia.com.

I have communicated with *******@expedia.com to confirm that it is active in the Expedia domain, which it is. A real person responds, as they are supposed to be checking manually for spoofs. Thus, it is most like that each marketing e-mail sent in response to my response will be actually looked at by a real person. Makes me feel better for Expedia irritating me.

Worst experience with a travel agency and hotel I have ever had. My vehicle had broke down on July 28th 3 1/2 hours away from home while traveling to go camping at 9pm at night in the middle of the mountains. I was forced to book a room suddenly and used Expedia.com. I have never used them before but it seemed easy and the prices were reasonable. Once the reservation was made in the parking lot of the hotel, I went to check in and they stated they had no availability and that the dates I requested was for Aug 6-7th which there would be no reason to book a week out. I called Expedia to cancel immediately and they stated that to get a refund, they would have to submit a claim with the hotel. The email I received back stated the hotel would not offer a refund and I still had to pay the full amount for the room or I could change the dates requested but they could not guarantee pricing. All I wanted was not to pay for the room I could not use and would definitely not be rescheduling dates because of this experience. I even had to walk a mile down the road to find a hotel that had availability and still used Expedia to pay for the new hotel. I've contacted the hotel several times with no resolution except that the refund would need to be approved by Expedia and not them. Expedia made it seem like it was up to the hotel. This is my first and last experience with Expedia. I do not recommend them to anyone!

Went on Expedia saw a great price on two tickets booked flights made payment and received error message after giving all credit card info and passenger info that tickets could not be confirmed to try again. So I try again and get same message. I checked my account and Expedia process payment and cancel flights never giving me tickets and now my account with all my money in a pending state over three days now holding my money and never gave me tickets. I will never ever use Expedia ever again.