ExpediaReviews 1,609

The initial website was easy enough to use. The problem comes in making a change to itinerary, it was an terrible experience. I had to contact their customer service line. Their agents were unfamiliar with US based airlines and processes. I spoke with multiple agents and supervisors. Do not blame them but the standard excuse was "the systems down." This went on for 3 days. How can Expedia.com have a system down for 3 days? I will never use them again. Stay away unless making a simple reservation.

We began booking a hotel in SC. We opted for the "Hotwire"-type deal where you don't know what exact hotel you'll get but you're told how many stars and the location. The first rate we were given was $65. The site wouldn't process the request and we had to start over. Then, the price increased to $75 at a 3-star hotel. After booking, we were assigned a hotel in a different location and the hotel that we were assigned does not even have any stars assigned to it on Expedia's own site. We called immediately to complain and they said there was nothing they could do about it. And, the customer service rep - Leonard - would not even provide us with his last name. I would strongly recommend against using Expedia --- false advertising and about the worst customer service I've ever experienced.

Expedia saved me about $200 in 10 minutes. I was at the airport and decided at the last minute to book a car rental. They wanted $49 per day and I said, I saw online that the rates were cheaper... the guy told me too bad, this is the price at the airport. I then went on my iPhone, navigated to expedia and booked the same exact car for $23 a day. Went back to the guy, showed him my confirmation phone number on my car and walked away saving $200. What would we do without internet?

WORST ONLINE FLIGHT BOOKING - On March11th I purchased a one way ticket and was told I would receive confirmation in 24 hours. March 12th I received no confirmation so I called expedia and spoke to "Mary". I was told that the flight was not booked and that she would take care of ticket. I gave her all the information regading flight, time, date, and gave her my debit number. I received confirmation in 12 hours. On March 14th I went to my bank and had less money that I should have. I got a printed receipt from the bank and learned that expedia had taken out two plane ticket amounts, one on the 11th and one the 12th. I called expedia back and spoke to "George" I was told by him that the first ticket I had purchased had actually been booked and that there was a "glitch" in the expedia itinerary which showed it was not booked. George then said a supervisor would contact me to get my refund for the double booking. On March 16th I had to call back expedia after the supervisor never called me back. I was told by "Cheryl" that the airline was going to charge me $150 for cancelling the second ticket. I explained what was going on with the double booking and was told that it was out of their hands. Right now I am fighting with delta airlines to get my money back without having to pay the cancelling fee.