ExpediaReviews 1,609

Every single time I travel with a booking thru Expedia, it has been a bad experience. In fact, it is SO bad that I plan to pay off my balance and cut up my card.

I spent over 2 hours with them on the phone and they would keep dropping the call only to find that when I printed out my travel itenirary THEY HAD BOOKED ME INTO THE WRONG CITY! So, the I have to spend another 2 hours right before I was getting ready to leave the country for almost a month… They kept transferring me to different people, who I had to give THE EXACT INFORMATION about my trip and what was the problem is (why doesn't the first person I speak to start a file so the other agents have the information right in front of them?) and on and on on, ad nauseam. The people they have working there are dumb as rocks.

It was s completely unsatisfactory… and I am even having trouble with them AFTER my trip is over. OMGawd! Never again will I use Expedia for ANYTHING!

I used Expedia's unpublished hotel deal. You get a price and a hotel star rating and an area of town before booking your hotel reservation. My deal today was 3 Star hotel for $54/night in (North) Fort Collins, CO. After paying I am booked in a Best Western that has only a 2 1/2 star rating and is located on a very busy, freeway type street in an industrial area of Fort Collins with a trailer park right next to it. If I had booked this hotel without the unpublished deal, I would have payed $70 a night. I called Expedia and told them that I was promised a 3 star hotel and got a 2 1/2 star hotel. Expedia offered me a $25 off coupon (to be used within a year) for my next hotel reservation. I really wanted to cancel the reservation because they made the mistake, but they said that the unpublished deals are none-refundable and cannot be changed even though I believe giving me less than promised is fraud. In the end I accepted a $50 off coupon (to be used within a year) for my next hotel reservation on Expedia.com. I will still have to stay in the ok hotel in an industrial area with a trailer park next to the hotel or blow off $187.

Ah, Expedia. They are my go-to travel site. I have been to others but so far, Expedia hasn't let me down except a few mix ups.

I travel very frequently. I also have a standard of hotels I stay at. So I look on the actual hotels website before I do any booking through a third party site, such as Expedia. I've noticed Expedia is lacking some details for some hotels and I have had a couple experiences that pissed me off. But each time I got all my money back and was helped by the reps in a professional and nice manner.

The prices are really good the majority of the time, and since I'm a member I get certain discounts, etc. I look on other sites and usually it's not much different in price. So, I trust Expedia and go for it.

I recommend Expedia over several other travel sites. By far.

I've used Expedia several times to book flights, hotels, and rental cars. I have been happy with the prices listed at this site and customer service.

On one occasion, I had an issue, for which I had to call customer service. They resolved my issue to my satisfaction, but communication could have used some improvement.

Another time, I had to make changes to my arrangements, which was done promptly and there wasn't any fees that other companies impose.

Overall I've been happy with Expedia.

Based on my personal experience, I think expedia deserves a 2.5 but I feel like rounding down. For 1/2 successful bookings. The first time booking a trip to New Orleans, things went smoothly. I did not use my own credit card but I believe they charge the hotel amount as soon as you place an order if you're booking an entire package (flight + hotel). I hate that there are TONS of random ads for random tourist events/attractions that you have to scroll through and try not to accidentally click PLUS the other ads for add-ons for your flight that you don't really want but it's not overtly confusing, more so annoying.
The second time I had to let someone else book the trip, their site flaked out and gave server errors. It was annoying because the trip was booked by a school, where the person doing it didn't have limitless time trying to refresh the page, create an account to submit and/or both. We ended up giving up and just going with Southwest for the flight and doing the hotel separately. The worst part was entering 2 different people's information and having the site flake out. Really irritating and time consuming.

They are in the process of letting a member of theirs steal from me. They have been alerted to a fraudulent transaction which is pending in my account and they refuse to discuss it with me. Put me through to a voice mail. I do not have a HW account, I have never used HW, but they a billing my credit card because someone else used it fraudulently. They are aware of this and are unwilling to stop the transaction because I cannot verify the info in the account., Well of course I cant, I didnt create it. Account has my name and CC number but some other persons email, phone, zip etc. Because I can not verify that info they wont discuss, But I can read the Card number and my name and that is correct. Clearly fraud but they want nothing to do with it. Stear clear of this company. They do not care once the money is flowing. They have no easy avenue to correct issue with your account.

Terrible customer service and online reservations are misleading! I reserved a room through Expedia only to find out later that the hotel I selected (Hotel 1110 in Monterey) does not allow children at their hotel! Not only did Expedia refuse to refund my money, I was told to leave the hotel with an exhausted 2 year old to find new sleeping arrangements, at 9:30 at night! I only gave 1 star because that was the lowest rating I could give! I will never use Expedia again!

July 3,2013: Doing an online search for hotels in the Salt Lake City area, I dialed a telephone number I believed to be a direct call to the hotel, but instead, I got Expedia. Since I was on the phone, I gave it a shot. (I usually book reservations directly with hotels.)

Anyway, I was in a rush, trying to guarantee a room for my 19-year old son, so I took a chance -- HUGE mistake.

Expedia OUTSOURCES: The representative got my email all wrong thus I never received a confirmation.(I contacted the hotel directly, and they emailed me a confirmation.) The next day, I noticed that my debit card had been double charged. Getting a refund for the second charge turned out to be a total nightmare: over two hours on the telephone trying to deal with Expedia's telephone representatives. I talked to a total of five reps -- ALL had foreign accents and all seemed to have difficulty grasping the facts. I was so frustrated that I sent an email to Expedia, asking them to communicate with me in writing, via email.

By the way, Expedia charged me $17.52 MORE than what the hotel would have charged me had I booked directly with the hotel.

Lesson learned: Make reservations (any type) directly with the vendor whether it's an airline, lodging, car rental, etc. Also: Nearly all vendors will work at matching prices, and always ask about specials, discounts, etc. If you don't ask, they won't tell.

07-08-2013: I'm still waiting for my account to be credited.