ExpediaReviews 1,609

Expedia, hotel.com, very dishonest and NOT TO BE TRUSTED! Don't do business with them, don't give them your CREDIT CARD DETAILS! AVOID AT ALL COSTS!

I used the AARP portal of Expedia.com. At first I had a very pleasant experience booking flights to Europe. I chose premium economy seats and paid extra for the additional leg room. I selected my seats on a seating chart appropriately showing the premium economy section of the flight for the particular airline. The confirmation came back with seats in the lowest economy section. So I called the airline asking what's the problem? They told me that Expedia booked a low price economy ticket. Then I called Expedia and explained the situation. They told me that Expedia does not have the seating plan of the airline and that only the airline can confirm seats. Always being calm and polite I asked to speak to a supervisor. After waiting fifteen minutes on hold a supervisor answered and immediately the phone went dead. I called again, explained things again to another agent, waited another fifteen minutes for a supervisor. This time it seemed that we were getting somewhere. She listened. I explained that I could have bought a lower priced ticket from the Expedia choices for the same seat. I also explained that the seat diagram shown to me was only for premium seats so you would expect to get at least a seat in that section. At the very least there was misrepresentation of services being purchased. After listening she told me that she would check on my reservation. I heard some talking in the background and just when I thought now we're getting somewhere the phone line was cut off again. I could not give up after all this effort so I called again. This is where things got really eerie. After the usual robotic interaction of entering all my information I lost the connection even before speaking to anyone. This happened at least three times and I assume that I've been black listed and cut off from all human communication. I then called the airline and "upgraded" my tickets to the desired seats for an extra $328 dollars. I want to stress that all the time I was very polite, asking for an explanation and a way to register a formal complaint.

The ability to amend quotations is limited - you often have to cancel everything and start again, which is a pain.

I have ALWAYS found cheaper prices elsewhere too...

Purchased a few items through amazon. They came quickly as promised. Got all of the items online with a secure payment process. Would order again without hesitation. The site is wonderfull and with many items.

I was enticed by the low prices of the hotels, but after giving them THREE chances, I will NEVER use them again. The hotels were sub-standard and in horrible neighborhoods (I'm a Marine Veteran and I was afraid). Once you pay, you're stuck so you either have to stay there or pay for another room. One hotel told me, upon arrival, that I had to pay $10 "upgrade" for a non-smoking room. Another time I was given the choice of either a smoking room or second floor (no elevator and I'm handicapped). I got in the room and the a/c had been off (over 90º outside). I turned the a/c on full-blast, but it was still hot in the room for hours. The third room had a hole in the wall that was "filled" with wadded up toilet paper and the sheets were threadbare.