ExpediaReviews 1,609

NEVER AGAIN!
10/04/17
I have been a loyal Expedia customer for a long time. However, I will NEVER book another trip via Expedia again. Expedia lies when they sell you a room in a hotel. Also, their customer service is extremely poor. Unfortunately, I can no longer recommend anyone to use Expedia.
I booked a trip to go to Bangkok with Expedia. When I arrived at my hotel I was places in a basement room with no windows. Also, due to poor ventilation the basement was very hot. The air conditioning in my room struggled to cool it down. Expedia never told me that I was going to be in the basement. Moreover, on their site they make look like there is a fool front glass window in the room. I had to leave the hotel, and book another place in the middle of the night due to conditions I was placed in.
Expedia flat out refused to refund my money. They said " because you moved out early" we can't refund your money. After playing phone-tag and speaking to many representatives I gave up. After all I'm on vacation and can deal with them after I return. Luckily I have the pictures of my reserved and actual room. I don't know yet what the outcome is going to be. However, I'm going to find another company to handle my trips. I travel several times a year and often bring my family along. I'm sure there are plenty of better companies that gladly will take my money.

I have been a loyal Expedia & Jetblue Customer and I will NEVER book another trip via either one of these sites EVER AGAIN. Both companies exhibit extremely poor customer service and accommodation. And I can honestly say I WOULD NOT and WILL NOT be recommending anyone to use either of the two companies, whether it be a family member, friend, coworker or even an acquaintance!
My husband and I had booked a trip to go to Montego Bay, Jamaica for our honeymoon, our flight was delayed multiple times without reasoning. Staff members refused to elaborate the cause very cold and unprofessional. Upon calling JetBlue customer service the representative failed to give any reasoning and was very unapologetic. To make matters even worse we had the same experience returning to JFK.
I recently canceled a trip booked via Expedia due to a medical occurrence and Jetblue nor Expedia are willing to refund my money, even considering the fact I purchased travel insurance (in the event something beyond my control was to happen, resulting in not being able to travel). After playing unnecessary phone-tag and speaking to many rude, unsympathetic representatives along with their supervisors to no avail no one is willing to assist me. It is absolutely appalling and mostly disturbing to see such a lack of compassion that has failed to be given. For all that are considering flying or booking via Jetblue and or Expedia I would highly recommend NOT TO, because God forbid you have a medical ailment or any circumstance that it out of your control they WILL NOT give your money back!

Very unhelpful, had many attempts to get my ticket cancelled due to a medical emergency. I first called Expedia to try and cancel. The agent put me on hold for over 2 hours, and told me I need to contact the airline myself. I contacted the airline, and airline told me to contact the third part agency to cancel. It is just going in a loop. I messaged Expedia on Facebook, and it's not helpful as well. After two days of waiting (because Expedia told me that they need to contact airline during business hours, and I had to find a 24 hours customer service phone number for the Expedia agent to contact China Southern Airline - this is how unknowlegable they are) the agent told me there is no way to cancel the ticket. Which is ridiculous, so you are force to lose the ticket even due to a medical emergency. I am sure this will not happen if i book directly through the airline. I will give Expedia a -10 star if I can. Never gonna book through them again, even though I have some point with them, I would rather lose those points then losing thousands of dollars on my tickets.

We booked rooms through Expedia on our way to a cruise to Alaska. Booked hotel rooms for the night before cruise and night after. Saw on the internet the rooms would cost 87.00 which was an awesome price. When my husband informed the person from Expedia the price she said oh yes. Then proceeded to charge us 120.00 for same room. When we got to the hotel it would have been 87,00 if we would have booked with them direct. We were also told we could leave our car at the hotel while on cruise (thought they may have a compound or something) When we got there they said because of liability they would never have said we could keep the car there. It cost my son 212.00 to park at Canada Place for the week. When I wrote to complain, the person from Expedia said he would listen to the tapes to see what was actually said. When he got back to me (of course) he said that the person on the other end of the line (hotel) definitely said we could leave the car. So that was strike two on their part. I then told them we would never ever use their services again.

Hello, everybody!
I would like to share my experience about an incredible Expedia customer service. Ive been waiting on my refund for four weeks. During this period of time, I was speaking at least with four representatives and all of them promised me that in seven days I'll get my money back. The last guy his name is Jake told me that all people who I talked with before were lying to me and did nothing, but he will fix it right now, but unfortunately, the miracle didnt happen. So guys please, think twice before booking something on Expedia, because you won't be to get your money back.

Just came back from a 'vacation' from Jamaica but after months of looking forward to the trip, all I did was complain since Expedia mislead me on my 'vacation package' which ended up costing me a fortune! I could have easily gone to a MUCH nicer hotel, better location for the money they charged me. I have been a faithful customer for many years, but that is changing! Highly recommend you get everything confirmed, and then reconfirmed because when you have an issue, they will NOT be there to help you.

So Expedia offer this extra insurance for $55 for your trip in case you cannot make it to the trip you can cancel. Turns out that it's all FAKE! Read the fine prints, it ONLY applies in case of a death. Then why the hell I need it, I'm not alive to pay for my trip when I"m dead anyways. I called Expedia asking for a refund on that insurance and they said I can only cancel that within 7 days, which the day I called is the 7th day! I ask for a refund. They said NO! I said you just told me I can within 7 days. The foreign accent customer service was rude, not helpful, and definitely made me feel like it's a rip off.

Placed a reservation with Hertz through Expedia for a 3 week rental in Europe. Ended up with getting stuck with the largest SUV they have, even though I requested the Mercedes C class or something smaller. Could not park in any duplex lots forcing me to contend with street parking. So much time and money wasted chasing limited parking and gathering coinage! Then when I turned in the vehicle, my receipt showed they charged me over 10% more than when I originally reserved it. After 2 hours on the phone with Kimberley and her supervisor Vu@ Expedia, they told me they left it with Hertz and they would contact me within 72 hrs. Hertz promptly sent me an email stating I would have an answer within 4 business days. Less than 8 hrs later, they sent me a form email that my request was denied?! So, in order to fill their cars, they allow Expedia (and others, I'm sure) to display incorrect rates to lure people in. Should have known Hertz would never actually be competitive with Sixt. Be smart, go direct to anyplace other than Expedia.

Recently I tried to book several hotels for 2 weeks trip. My credit card has a promotion coupon 15% at Expedia and yet I found it was very difficult to find out which hotels I can apply the coupon after I follow the instructions completely. Expedia website behaves weirdly as sometimes it has the option to key in coupon and sometimes the option is not given. And even if I can key in coupon, it works sometimes but not all the times. After I sent the emails to ask them how to find the qualified hotels for the coupon, it was such a nightmare. Expedia customer service seems have a hard time to understand my question. They reply my email once per day. And every day they just kept telling me different things and kept asking me to provide this and that information. Until their manager called me and suddenly Simeone could communicate and understand my questions. The manager admitted their system has some issue and promised to give me refund for any hotel I book.

Yet this is not the end. After One week I made the bookings, I sent a msg to ask about refund. Expedia replied they didn't see any notes and had no clue on 15% discount. So I had go back and forth to explain what's going on again. Since Expedia only read and replied my email once per day so usually after one week I still struggling to make customer service understand what's going on. The customer service does not bother to check my account and just stated no such coupon and no notes from manager and kept asking me sending coupon codes (I sent more than three times). After I sent the coupon code, keep telling me the coupon code is used. I had to explain it was not applied and you can check on my transactions. It was due to your system error as I was told the coupon was used even before I made the booking. In the end, they finally found the note and said this coupon can only be applied on one hotel which is a new restriction not posting on terms and conditions.

The whole experience shows that 1 don't try to use a coupon in Expedia. Really not worth the effort. 2 expedia customer service is not smarter than my Siri. They don't have an ability to understand the entire conversation. 3 Expedia customer service tend to make up a lot of excuses. They are not trying to help clients but trying to save them from work. For example, they don't bother to check my account and just claim they didn't see any notes.

I will never use Expedia anymore.

Booked flights and noticed about 12 hours later that the exact flight was cheaper, also on expedia. I called expedia and was told to make a claim. There is a claim form wherein you have to send a screen shot, which I did, but wasn't sure if the right one was submitted. I called back to ask if the info I provided was satisfactory and they told me they couldn't know, but it should be fine, and I should just wait until they review it. I expressed concern that it wouldn't be reviewed in time for me to get the right info submitted (if it wasn't accurate) within the 24 hour limit.

They did not live up to the bargain to get back to me within 72 hours about the claim. When I finally got a reply, the claim was rejected, because I had not included the name of the airline. I had 3 screen shots, one of them showing the airline, but only one screen shot got onto the claim form.

I've have other problems with expedia but this was the most aggravating and blatantly dishonest. I will not use them again. People need to know their scams.