ExpediaReviews 1,609

I booked a package trip to law vegas... 7 day's before my trip expedia email me my hotel is temporary closing due to CORONA Virus (COVD 19) they're happy to give me full refund. They're made me want more than an hour and than bang up on me. I continue call for 2 days and than 1:00 am in the morning I got up and call again finally I got to talk to someone. He told me he only refund me the hotel but no refund on flight ticket. I disagree with him because I

Booked package deal if they cancelled my hotel that mean the package deal is cancel... the email said they're happy to give me full refund. He's getting so nasty with me. I'll never book with expedia again.
Hotel

Trust me! Pay the extra money and avoid Expedia at all costs! I've been scammed by this company. They will try anything in their power to not give you a REFUND. I booked a trip to Italy that I needed to cancel. Expedia did not want to refund me the fares paid. In order for me to rebook another package, I had to pay for another package upfront and was told that they would refund me by crediting my credit card. Well they never refunded me the entire amount that was agreed upon! Pretty much put me on a Basic fare flight which offered no changes/cancellations. The hotel that they booked me for closed down due to the Coronavirus. When I went to cancel the reservation, there was no amount to be refunded. I'm not sure of what Expedia did but this is a nightmare! The customer service line is always "down" and I did get through, I was placed on hold for hours only for the phone to be disconnected. I said that I would never use them again after I had a situation with them back in 2016, when I reserved a stay at the Westgate in Orlando! I get to the resort and they had NO RECORD of my booking and I had to clear this up for hours at the reservation desk before being able to get a room! With this incident, Expedia offered me o $50 credit toward a future booking that I NEVER received! I'm done with the third party online agents. I'd rather pay the extra money for my own sanity and to be able to control my own situation by dealing with airfare and hotels directly! I wouldn't recommend using Expedia at all!

I understand the unique circumstances of COVID-19 and the worldwide "pandemic", but what I don't understand is the lack of continuity of operations, complete leadership failure, and complete IT failure of this company. I have been a loyal and avid user of Expedia for a decade, and have spent over $100,000 through the site over the years.

I had several trips coming up, and as the highest status member, thought I would be taken care of. Instead, the company has not responded to any requests, has not answered the phone, and has provided zero refunds. In comparison, Delta and AirBNB have already provided me full refunds for my trips.

I again understand the unique circumstances, however, for a travel company, this should be the time that I have a peace of mind. I expect full refunds on all my European trips and then I will no longer be using Expedia.

Unfortunate that I have to give it 1 star, because it doesn't even deserve that. I'm sure, I am not alone here, with COVID-19 putting us all working folks in a sticky situation, financially, about our travels. Expedia, is NOT there to help. In fact, the advertise apartments to rent, and they have no control or say over them. What makes this worse, is that the host is completely unresponsive.

My complaint to the BBB, is basically what my review will be too.
"With COVID-19 being a global issue, we are left unable to travel to France- as restrictions have been put in place. Expedia has listed an apartment for rent, and has had no control over this listing. I have attempted, as well as Expedia, to reach the owner of the apartment and we get no response. The owner is refusing to refund even though there is a travel ban from U. S to EU- this is unwell for the safety of myself and our community. Airbnb as well as other booking sites are offering FULL refunds because safety is more important. Expedia has listed something they don't manage, and instead have slapped their name on it, so that consumers like myself, who has trusted them in the past will book with no hesitation. This makes me so uneasy that Expedia would run their business like this."

I rented a hotel room through Expedia to attend a couple of MLB spring training games. Of course spring training was cancelled. I couldn't get through to Expedia though I called for hours and hours. The hotel tells me there's nothing they can do because I booked through Expedia. For days now Expedia's customer service line delivers the message they are having technical difficulties and then hangs up on you. I got on their chat line, but clearly no real humans are involved and you just keep getting the same replies over and over. I've repeatedly e-mailed too, with no response. They should do better by their customers.

Expedia went above and beyond in taking care of a totally bad- failed situation for me. I booked a stay at a hotel that had a contract within another- RedDoorz Premium near Gaston Park Cagayan De Oro City. I was on vacation from the USA and I get there and the hotel no longer exists. Only the new hotel and the old sign above the building. After a couple calls expedia had me in another hotel close by with all above and beyond expenses paid. They even switched me one more time to an even better hotel after I found that one not up to my standards. They really took care of what could've been a very bad situation. Thank you so much...!

I booked a round trip flight to Athens including hotel. After the European 'travel ban' (!?!) the airline (Emirates) canceled the flights (understandably). I had paid for a 'waiver' from Expedia so that I could change or reschedule flights if needed. I have tried MULTIPLE times to contact them on-line (their site is both frustrating and useless) only to be led round and round in circles. I have tried calling but they don't even let you hold - the message just says to try again later. They DID call me this morning but when I picked up an automated voice told me 'to hold as there was a very long wait time' - and THEY had called ME...! To activate the waiver I had to give 24 hours notice before departure - obviously I have now missed this deadline. I am hoping that if I EVER get through to someone from customer service they will waive this restriction. I understand that this is an unusual time but Expedia are certainly not trying to make things any easier for their customers.

I am in the middle of a terrible experience with Expedia. I changed my flight from Dubai to Seattle on KLM from the 11th of March to 9th and was sent email confirmation with my reservation number and ticket number. Showed up to the airport and was told that the change was not reflected on KLM's system.

So I have paid alll that money to Expedia and I am not able to fly at all. I am trying to get in touch with them and have been on hold for 2 hours already. There is no email support or any other way to get in touch. They leave their customers helpless and hopeless with no recourse. And of course by the time they respond it will be far too late from the airline's perspective for a refund or a voucher.

DO NOT USE EXPEDIA.

Expedia is the worst! Booked flights and paid extra $$$ for single baggage pre-check in, seat upgrade and travel insurance benefits only to find out that the "ticketed price" did not include anything that we paid for as indicated on Expedia's poorly designed web site. Called the barely-english-speaking Rep at Expedia (after waiting for 1 hour and 35 minutes) to clarify and/or cancel the trip. We were told that we are responsible for calling each of the airlines for our multi-distination reservations to cancel. Don't understand the Expedia "value" that we're paying for. I will NEVER use Expedia again. They are a scam, just like all of the other travel web sites. Called each of the airlines and got the same price offered by Expedia, and one of them was actually cheaper. Don't use travel web sites! They are the new "time share scam" of the travel industry. Buyer beware, especially the senior citizens.

Without a doubt the worst experience ever! Since I had six flights, and they were All Wrong, I'll just describe flight #1.24 hours before my trip to Thailand from US, I was unable to get my boarding pass. I discovered that Expedia had put both tickets in my husband's name. As everyone knows, names cannot be changed on tickets. 14 hours on the phone with Expedia!, the day before my trip remember, I finally got a ticket-not on the same flights as my husband, to Thailand remember. I have 5 more horror stories, including being told I needed a Visa to enter the US. (Born in the USA, only have USA Passport.) But, I can't even think about this anymore.

I booked a flight/hotel/car and added insurance through Expedia. My flight was canceled and I could not get another until the following day. I tried to change my return flight for an extra day and was told the airline does not refund economy flights or allow for changes (why pay for insurance). I had to call the hotel and car rental to get refunded for 1 day each. I am very disappointed with Expedia and will no longer do business with them. I will do all my booking directly.

During flight only search, with other dates showing in other tabs, you see a better price on the other tabs, but when you click on that, the price is actually higher. I wasted at least 0.5 minutes on this nonsense before deciding to try elsewhere. A shame, because previously I've thought they were OK, and have booked flights through them. I was hoping to use my about $1 reward, but my experience with the flight search has put me off.

We have booked with Expedia a guesthouse called Greenhouse from 22/01/2020 to 26/01/2020 in El Nido Town, Palawan, Philippines. When we arrived to our accomodation it was NOT EXISTING! The name of the place was The Queens Place with a different owner(who also knew about this situation). However the advert on Expedia of Greenhouse is still live and available to book. I am sure There are many others who have been part of this FRAUD and booked this NON-EXISTING accomodation and also got poor customer service when trying to deal with the case. We have been misleaded cancelling the accomodation and getting charged for the cancellation fee,(which im not sure who it goes for) but I am sure They are making easy money out of it both the previous owner and Expedia too. They are not even dealing with the issue and the advert is still live and we did not get our money back. It is a FRAUD taking money from several customers for a non existing service. The Newyork times mentioned a similar situation with EXPEDIA before just go on nytimes.com than after /2019/09/13/travel/advice-column-travel-disasters. Html

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I am here to warn everyone NOT to book through this website lots of scams and very poor customer servise with very poor communication skills and English.

I would like to save everyone from this unpleasant situation of not having accomodation when you want to enjoy your holiday and wasting money!

Alexandra and Benjamin