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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Everything went really quick and easy. The people were friendly and explained everything. After 10 Minutes we had the key and could start our trip.
Surclassement de la voiture,
La gentillesse de la jeune femme qui s est occupée de notre réservation
Everything was fine and easy. The car was what we request and at the office the people was nice.
Thank you very much for your feedback. Your opinion is very critical to us. We are committed to making sure our customers enjoy their trips.
It would be our pleasure to serve you again.
Customer Service Team
We rent a car on Creta. Everything was ok. We were picked up at the Airüort to the office. Nice and friendly stuff.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
The car was very good and the personal very efficient.
Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
The car was fine, no problem.
BUT: the drop-off rate was outrageous, horrible, way too expensive. It's a steal!
37,50€ each way for a rent of 472 €, il's unbileavable!
I will NEVER rent with EuropCar when this policy is used.
On top of that, it was NOT mentioned when I made the reservation.
Triple "0" for Your company. You reap your customers, you want too much money.
Dear Tourneur,
Thank you for your feedback. We need to follow the commercial pricing policy of Europcar International since your booking request is for a drop-off outside of the branch hours. The cost of Out of Hours was mentioned in the Rental Terms and Conditions you received during your booking
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
Not very pleased. Unaware Europcar had not desk at the Heraklion airport arrivals. Took us time and effort to find out that a shuttle bus was operating from somewhere outside the building. Staff was absolutely faceless.
Everything was fine, thank you. I even got a free category update.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
There is no office at the airport so you have to call to be picked up and escorted to the office to collect the car. For the rest everything is ok
Great car. Fast and easy rental process.
Friendly staff.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Ottima esperienza, buona vettura e veloce consegna,
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Un servizio efficiente e rapido. Il personale (Demetrios) cordiale e disponibile.
It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.
We look forward to serving you again soon.
Best,
Europcar Greece Service Team
Overall was ok.
Car boked via the company, nonetheless I was asked to provide a credit card even though I am just employed... very strange. Other than that was ok.
We have been helped very neatly and professionally
The car was perfect for the littles streets of Mykonos
Very good and Nikos was very helpful at the airport desk
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Very nice and friendly staff with good english. Fast car pick up
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
I have good experience with this rental company. Good service and cars
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
Πολύ καλή εξυπηρέτηση στο αεροδρόμιο, πολύ καλή εξυπηρέτηση κατά την παραλαβή του οχήματος. Το όχημα που παραλάβαμε ήταν στην κατηγορία που επιλέξαμε.
Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.
It would be our pleasure to serve you again in the near future.
Best,
Team of Europcar Greece
My company ordered the car. I was just the user. I showed th EUROPE CAR Fleet card. It shows at least that the company pays. It was not avceptey st the desk. I had to give my Mastercard as garant y. Now I got the contract by mail. I have to pay personally. And the Name of my company is not anymore at the contract. It works in Estonia, Netherland and so on. But not in greece. I thought it was EUROPE CAR. WHAT IS THE SENCE OF A FLEET CARD IF I CANT USE IT. Why they made it so difficult? I need th company name at the contract.
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your feedback. Your opinion is very critical to us. We are committed to making sure our customers enjoy their trips.
It would be our pleasure to serve you again.
Customer Service Team