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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Contract was nicely explained as well as the car. Together with an employee the car was checked for any damage.
Sympathy, efficiency. The car was delivered in very good condition.
Dear Paulo
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
All in all it was okay, the only think that made me mad was that my creditcard was not „working" (everywhere else it works), so I have to pay with my normal bank card and has to pay extra insurance taxes.
Dear Sebastian,
Thank you for your feedback.
We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Had to wait a bit too long picking up car. The car was still being cleaned. Staff were very good.
Car has a lot of damage, took about 10 photos of different damage.
Dear Arthur
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
ΌΛΑ ΉΤΑΝ ΠΟΛΎ ΚΑΛΆ. ΑΦΑΙΡΏ ΈΝΑ ΑΣΤΈΡΙ ΔΙΌΤΙ ΔΕΝ ΈΧΟΥΝ ΠΑΡΆΔΟΣΗ ΠΑΡΑΛΑΒΉ ΣΤΟ ΑΕΡΟΔΡΌΜΙΟ
Αγαπητέ Νικόλαε
Σας ευχαριστούμε που βαθμολογήσατε τις υπηρεσίες μας, και που μοιραστήκατε την εμπειρία σας με την Europcar Greece.
Ανυπομονούμε να σας εξυπηρετήσουμε ξανά σύντομα.
Καλύτερος,
Ομάδα της Europcar Ελλάδας
I was welcomed friendly and quickly got the car but it is very small, no even close to what I expect as a SUV category vehicle. We are a family of four and were barely able to stow our luggage in the trunk.
Dear Lennart
Thank you so much for sharing your feedback with Europcar Greece. As we have checked your booking your made a reservation of a category CGMR of a KIA Stonic (compact crossover) or similar.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
The original booking on my friends name could not be delivered as the credit card provided was only virtual on Apple wallet. There is no where in the contract that a physical card should be provided. Had to cancel and rebook a new car on my name. Flexicar that did the original booking refuses to refund the Downpayment insurance and extras. Very bad service and attitude overall.
Dear D. E. D.
In Europcar we only rent cars to drivers who have a physical credit card. This comment was rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car.
For more informations please don't hesitate to give us a call to+302111903000 or email us to [email protected]
Best,
Team of Europcar Greece
Great service and the car was absolutely a pleasure to drive.
Dear Michael
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
All fast and easy, nice service, pity that for the late arrivals there's a surcharge.
Dear Piotr
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We understand the inconvenience of out of hours fee we to follow the commercial pricing policy of Europcar International.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very friendly and quick service. Very good car and best value for money conditions.
Dear Pantelis
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
All good, info left at service counter could have been better, maybe a picture of the location and minibus, as there are hundreds of minibuses.
Dear Kevi
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We understand about the signs of minibus although we are happy to announce that we are moving in the arrival hall of airport in a few days.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Wir sind sehr zufrieden! Hat alles hervorragend geklappt und alle MitarbeiterInnen waren sehr nett!
Lieber Coletta
Wir sind unglaublich dankbar, dass Sie sich die Zeit genommen haben, Ihr Feedback mit Europcar Griechenland zu teilen. Kundenzufriedenheit hat für uns oberste Priorität und wir freuen uns, dass Sie Ihre Erfahrung genossen haben – sie bedeutet unserem gesamten Team die Welt!
Wir freuen uns darauf, Sie bald wieder zu bedienen.
Am besten,
Team von Europcar Griechenland
Our expectation was that we get our car directly on the airport, but we had to check on how and where to get our shuttle bus, besides this, all was fine.
Dear Marcel
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Service was ok - but wanted an upgrade because the car was so bad - didn't received one
Dear Mrs L. O.
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers, but as we see something went wrong here. As we check from your booking you have book a rental of the category of EDMR with the photo of Clio or similar in the category.
We look forward to serving you again soon.
The team Customer service
Fast perfekt, sehr freundliche und kompetente Mitarbeiter. Fahrzeug fast neu, sehr guter Zustand.
Leider kein Waschwasser aufgefüllt (war komplett leer) und Radioantenne nicht montiert. Daher leider nur 4 Sterne
Dear Menelaos
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! We are although sorry that we didn't be able to win your 5 stars for those two thinks you have mention As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
You have mention a bad experience with Europcar in Corfu, could you please share us more information about it. Europcar has been change the master Franchisee in Greece the last 9 months and we would like to know if this experience has came during our management or from the previous Franchisee.
Please don't hesitate to send us an email in [email protected]. We look forward to serving you again soon.
Best,
Team of Europcar Greece
I believe my customer service agents name was Antonis, I might be wrong however he was awesome. He was patient with my awkwardly heavy luggage and made my check in process so easy. I was a bit concerned when booking because I learned that the rental agency was not in terminal, but Antonis(?) was waiting for me right outside baggage claim and made sure my checkin process was easy peasy. He even made sure I'd have someone to shuttle me back to airport once I returned vehicle.
Dear Whitney
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
There was a small delay of the pick up truck from the airport to the facilities but other than that all the rest service was perfect
Dear Andreas
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
We had some problem but the Team in the agency did their best to solve it, however the assistance was really bad.
Dear Rabih
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Very professional personnel and car almost new.
Felt welcome and fairly informed
Dear Stakovic
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
The check in process was easy. I was surprised that there was not an automatic vehicle available.
Dear Tylen
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service. Sorry for the inconvenience of the automatic as we were overbooked.
We hope to serve you again soon!
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Kees
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!
We look forward to serving you again soon.
Best,
Team of Europcar Greece