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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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All fine so far. The usb did not charge our phones
Process has been smooth. Very friendly people who take the time to explain to me every things.
Well done to your new your joiner and you senior expert.
Dear Pasche
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Good welcome and Quick delivery. Free Shuttle near terminal easy to find.
Dear Jean
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
The stuff was very nice. However the car was damaged at the back. Only later i realized that there is no reverse camera or any assitancs while driving backwards. I am pretty sure the stuff was aware about this problem. On taking the car i asked for another car, i did not know then about the spesific problem but they refused.
Dear Dembo
Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.
Remain at your disposal.
The Customer Support Team
Het is een fijne auto.
Bij het vliegveld hebben we even moeten wachten op onze Keddy die ons naar Europe car zou brengen.
Dear Coby
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Extremely friendly staff that explained everything very clearly.
Dear Doris
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
All was perfect: the agency service, the car, the insurance cost
Hello Donato
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Tutto ok, l'addetta al check-in molto cortese. Auto essenziale
Dear Marco
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Process is frustrating. Phone number on app was incorrect. Walked to new Europcar booth in terminal. Instructions to find shuttle bus. Walk around. Find shuttle bus. Taken to Europcar, then stood outside bus for another 20 minutes while we waited for other customers to process their hire. I had booked the car for 2 pm, 3 months prior. Received the car at 3 pm, to then proceed for our long planned drive. Too much mucking around.
Amazing experience and very organised staff.
I always trust Europcar Greece whenever I visit Athens.
Dear EK
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
A wonderfully polite and speedy handover. Brand new Fiat cabriolet
Dear Ron
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers. Hope you enjoy your time here in Rhodes.
We look forward to serving you again soon.
The team Customer service
Good experience, fast handling, friendly agents, good expertise
Dear Udo
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Das Auto Kia Picanto war sehr ordentlich und gut gereinigt. Er war zuverlässig. Die Übernahme und die Abgabe waren problemlos.
Vielen Dank
M. Zenk
Very good experience
The staff was helpful and friendly
They are doing there work very fast
Dear Ahmed
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
I could not find the Europcar contact in the airport, it tooks 45 minutes until i could start with the car
Dear Wilhelm
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the voucher that was sent to you.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Overall great experience. Service was fantastic, check-out was fast and the check-in went smoothly.
Dear Nadine
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
The car was good but the office for pick up and drop off is outside the airport and nobody told us. Also the mail confirmation sends to a direction that is not the location. This also happened to me in Naples (italy), Dalaman (turkey) and in Crete(greece). The employees said nothing and i lost a lot of time on holidays. Last time with europcar
Dear Fernando
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to you, all instructions were in the voucher you was receive.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
I had great customer service! The car was clean and fit my needs.
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Perfect service on Europcar Santorini Airport
Thank you for the two girls on the réception for this perfect service they are very nice and professional
Dear BENNAAMAR
We appreciate your feedback. Your booking was to pick up the car out of the hours of the branch, so we needs to follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
All ok, as always. Good cars, easy pick up and shuttle to airport.
Negative: the "documents" part is still too long. Why to give again and again passport, credit cards, driving licence... when you are a regular member and renting regularly? At the end time being a member of not is exactly the same (i saw it with parallel clients)
Dear Patrick
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Concerning your question why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules, and upon pick up you must indicate your driver's license, ID and credit card in the name of the main driver who made the reservation.
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Rosemary
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. Sorry to hear about usb adaptor, I will share it as an issue to our technical department
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece