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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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First car smelled terrible with cigarette smoke. We were able to exchange while traveling in FL and got a fantastic replacement vehicle. Everyone at East Peoria store was so helpful especially PJ
Amazing experience with Enterprise! The sales rep was wonderful, friendly, professional, and made everything so easy. The car was great, the app works perfectly, and the overall process was seamless. Highly recommend!
Thank you for your wonderful feedback, Linda. We’re glad to hear that your experience was enjoyable and that our team made everything easy for you. Your recommendation means a lot to us. - Lisa
Such amazing service from Sam and the other gentleman that worked at enterprise off of Glendale/Northern. Always were very helpful as well as accommodating. Had great communication every time I had questions. As well as always greeted me with the most positive attitude.
Thank you for your wonderful feedback, Zoey. We're thrilled to hear that Sam and the team provided you with helpful and accommodating service. We appreciate you taking the time to share your experience. - Lisa
My sincere appreciation to Enterprise Car Rental for the excellent service I received while my vehicle was being repaired. Kennedy and Kenny were true superstars throughout the entire process. They were consistently professional, courteous, patient, and attentive, providing the kind of customer service that makes renting a vehicle a smooth and stress-free experience. Their support and professionalism reflected all the qualities customers value most, and I am truly grateful for their help.
Thank you for your wonderful feedback, Andrea. We're thrilled to hear that Kennedy and Kenny made your experience exceptional. Our team strives to provide top-notch service, and it's rewarding to know their efforts resonated with you. - Lisa
Car was given to me filthy inside and out. Should have been cleaned before delivery
Hi James. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Employees were friendly and knowledgeable. Willing to help with any and all questions, and very caring and understanding about needs. They seem to care and appreciate their customers and have a great rapport with customers that seem to be returning ones and even me as a new customer of that location. I enjoyed the banter and quickness of their services
Thank you, Jasmine, for your wonderful feedback. We’re thrilled to hear that you had a positive experience with our team and enjoyed the atmosphere. We hope to welcome you back. - Lisa
Kolt employed at Pikeville Enterprise is top 10 in professionalism and courteous with the help I received on a rental. Very satisfied with the choice of vehicle.
Thank you for your feedback, Shelia. It's great to hear that Kolt made a positive impact with his professionalism and attentiveness, and we're glad you were satisfied with your vehicle choice. - Lisa
Shorty after picking up my rental I started having mechanical issues with the car. A plastic part was dragging underneath the vehicle. Unfortunately the downtown office had already closed. In my haste of trying to figure out what to do, I called the Enterprise 800 number. Within 10-15 short minutes the young lady that answered the phone had rectified the issue and gave me simple instructions how and where to exchange the vehicle. In no time I was on my way.
EXTREMELY SATISFIED CUSTOMER‼
Thank you for sharing your experience, Pittman. We’re glad to hear our team was able to quickly resolve the issue and get you back on the road. Your satisfaction is important to us, and we appreciate your feedback. - Lisa
Quick and easy booking, pickup and drop off process. The staff was great when I had questions and had to make some changes to my booking. Would definitely rent here again!
We appreciate your feedback, Katie. It’s great to hear that you found the booking process quick and our team helpful. We look forward to welcoming you back for your next rental. - Lisa
Great service picking up and dropping off. Very attentive.
Thank you for your feedback, Frank. We're glad to hear that your experience at pick-up and drop-off was so positive and that our team was attentive. - Lisa
Enterprise provided a great value and the service is always top notch. Xavier at this location was extremely helpful in making sure that I got the car I needed at the price I was comfortable with.
Thank you for your feedback, Scott. We're glad you find great value with us and that Xavier was able to assist you recently. We appreciate your business and look forward to seeing you again. - Lisa
Enterprise is usually fantastic, but Angel at the Geneva NY office made our recent experience exceptional. Thank you again, and we'll be back to rent again soon.
Thank you for your wonderful feedback, Millie. We're thrilled to hear that Angel made your experience exceptional. We look forward to welcoming you back soon. - Lisa
They always give you a nice car that's clean and they always have it there on our time that we need to pick it up.
Thank you for your positive feedback, Jonathan. We’re glad to hear you consistently receive clean cars and timely service. Your satisfaction is important to us, and we appreciate your loyalty. - Lisa
Car had multiple points of damage. Had it not been suggested by your employee that I do a walk-around, I might've been charged for them. Because of that, the refueling fee was waived by that employee, Yarick. HOWEVER, on my invoice you charged me for refueling even though, when returning the car, the check-in employee WAS AWARE of Yarick's accommodation. I'm very disappointed in Enterprise.
Thank you for your review, George. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
Agent was very helpful, however van wasn't washed inside or out. Had to clean inside and windows before trip. Empty gas tank with only 46 miles left in tank.
Hi Michael. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Customer service was good place nice and clean representative worked in a timely manner
Thank you for your kind words, Andy! We're thrilled to hear you had a great experience with our team and found our location clean and efficient. Your feedback means a lot to us! - Christina
Staff is friendly and very accommodating. Due to hail damage to their fleet, we were upgraded from a Camry to a Rav. We have used Enterprise 3 times in less than a 12 month period and intend to lease again this Summer.
Thank you, Lori! We’re thrilled to hear about your positive experiences with our friendly staff and the upgrade. We look forward to serving you again this summer! - Christina
I went to Enterprise to rent a car The employees were outstanding they welcome me at the door and they let me know every detail about each and every vehicle and the price was right on the money quick and easy and hassle free they treat me like I was important the best experience I have ever had
Thank you, Larry! We're thrilled to hear about your outstanding experience with our team. Providing excellent service and making your rental process easy is our top priority. We appreciate your kind words and look forward to serving you again! - Christina
Always a good experience with Enterprise.
Im just not familiar with all the advanced technology in cars these days so it's always helpful when a representative of the company goes over everything.
Thank you, Deborah, for sharing your kind words! We're delighted to hear our team has been able to make the technology features clearer. Looking forward to assisting you again on your next trip! -Christina
All around great experience from checkin to checkout. Vehicle was good, interaction with the staff was good. Would recommend. I needed a gm Vehicle and they came through. Thank you Enterprise Car Rental Plymouth.
Michael, thank you for sharing your experience and for recommending us so kindly. We're delighted the vehicle met your needs and that our team contributed to a smooth trip from start to finish. Safe travels. -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cinda, thank you so much for sharing your experience. We're glad PJ and the East Peoria team could quickly help you. We appreciate your kind words. - Lisa