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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service from the employees at Burlington Iowa office.
From setting up the appointment to picking up the vehicle to dropping off the vehicle was a fast friendly process.
Fast, friendly with a very good selection of modern vehicles. Zero hassles and billing is correct every time.
They were very professional and were quick to help me And got me into a very great car!
My experience with enterprise was great and the help especially Dave went beyond the usual so I am now a dedicated customer of enterprise
Terrible experience. Enterprise rented me a little car knowing a winter storm was due to begin the same day that the vehicle was rented. They should have provided an upgrade or even just a different economy car that was simply safer to drive. I am very disappointed in Enterprise.
Great staff at this location. Always following up and when came to appointment time, the called to let know no cars were available and made arrangements to keep me informed when did. Drop off was easy and painless as well. Each time I worked with Cristina it was a pleasure.
Excellent customer service. Helpful and knowledgeable staff. I was also able to leave rental at auto body shop, which was really convenient.
Enterprise provided a seamless replacement for my car when it got repaired… Everyone was very helpful and the car was excellent
Everybody did an awesome job! I would use them again on my next trip, I referred them to a few more people as well.
The service was great. The only thing I didn't like was the dark tinted windows--especially the rear window. I only knew week to week whether I'd still have the rental or not so I dealt with it.
Easy rental. Return when office closed with key drop.
Best Rental ever! They were courteous, timely, and very accommodating. Picked me up to get the rental and when I returned the rental they took me back home.
Everything was okay excellent customer service return service was even better and that I enjoy my vehicle
Convenient location, pleasant staff, clean facility & a overall pleasant experience!
Easy to order a car. No hassle, employees were pleasant and helpful.
Great experience and good people. I came in at the last minute and they got me going. I will definitely rent there again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members